Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Enthusiastic and result driven Project/Account Manager with positive work ethic, excellent communication skills and ability to collaborate, participate and support team goals and objectives. Managed multiple large, mid-sized and small projects and initiatives with multiple stakeholders, managing cross-functional diverse teams. Experience with all phases of project management from planning to implementation. Adaptable, organizationally aware and persevering are characteristics that describe me as an individual who can easily communicate in an international business environment. Furthermore, I am always well prepared, organized and ready for new challenges.
Jira / Confluence, Microsoft Project, Microsoft SharePoint, Microsoft Word, Microsoft Excel, Visio, Clarity PPM, Primavera
  • Earned Value Management.
  • Performance Management and Improving Performance.
  • Metric and margin management.
  • Project Risk Management.
  • Project Communications and Stakeholder Management.
  • Effective Sales and Business Development Awards: Best Diversified Performance (project consulting and planning) 2013 Excellent Sales Performance and Commitment 2014.
National Account Manager, 07/2015 - Current
Nations Roof Richmond, VA,
  • Manage account portfolio, project planning and prioritization, ensure strategic alignment and support (including resource allocation).
  • Focus on driving growth and customer satisfaction levels within a highly detailed and cross functional environment by designing project plans with an eye on profit, creativity and longevity.
  • Serve as the primary interface between Customers and Internal Project Stakeholders.
  • Provide status reports to all management levels.
  • Negotiate customer contracts and manage service level agreements.
  • Prepare annual account budget and project financial forecasts along with plans to stay on track.
  • Drive solution and service delivery teams through implementing innovative business capabilities.
  • Ability to predict and identify issues and concerns, while contributing to course of action solutions.
  • Delivered various complex IT projects and improved the PM process which lead to a better project/portfolio management process.
  • EVM reports provided to key stakeholders and top management.
  • Continuous scope, budget and schedule management.
  • Experience with different project life cycle technologies - Agile, Waterfall.
  • Responsible for Incident and Problem Management.
Account Delivery Manager, 04/2013 - 06/2015
Rent-A-Center Inc. Crowley, LA,
  • Responsible for client management to identify, negotiate and develop future opportunities with the client by establishing good client relationship.
  • Responsible for full SDLC process, including requirements gathering, estimate providing, project plan creation, project implementation, testing and closing, transition to the post-production support.
  • Managed global delivery team, support functions and cross functional team.
  • Tracking effort, deliverable, issues and profitability while ensuring on-time delivery within budget using iterative and incremental delivery model.
  • Responsible for metrics management and reporting to identify gaps, trends, areas of focus and make proactive recommendations.
  • Conducted weekly 1:1's and team meetings to offer and receive feedback, disseminate information, and strengthen the team communication and relationship.
  • Project Details: Anthem, "Anthem Ss - Wave 1" Primary duties: building and maintaining project plans and schedules, assisting in documentation and project status tracking.
  • Additional responsibilities included assessing costs, savings and assist in the payments of vendor invoices.
  • Conduct periodic status meetings.
  • Conduct root cause analysis of processes and issues, identifies and make recommendations for improvements.
  • Research, compile, extrapolate and validate data used to forecast staffing needs and work flows, and/or resolve quality and other operational issues.
  • Microsoft: Launched Recruiting portal for Microsoft marketing teams, event managers and executives to procure latest assets and success stories.
  • Led team collaboration mechanism for daily stand ups, backlog meetings, Sprint planning, Sprint review and retrospective.
  • Demo initial prototype/minimum viable products to stakeholders to seek early feedback and refined further iterations to achieve project vision.
  • Prioritize activities including management tradeoffs between cost, schedule and product goals.
  • Utilized data, research and test results to drive decisions and define sprint priorities.
Account Executive, 09/2011 - 03/2013
Canvas8 , ,
  • Single point of contact for coordinating all aspects of sales, recruitment and service for the clients.
  • Communicate and prioritize client requirements, provide business solutions partnering with Recruiting Managers to help clients meet their short and long-term business objectives, while meeting company's strategic business goals.
  • Strong understanding of client's organizational structure, build direct relationships at all levels.
  • Generating leads through contacts for upcoming positions/projects and activities at the client end.
  • Demonstrated success in business development, negotiation, and communication and problem-solving skills in a fast-paced, continuously changing business environment.
  • Work closely with recruiting and project team to ensure delivery of staffing and project requirements.
  • Work collaboratively with Account Operations to ensure communication, compliance, payments etc.
  • Regularly document account plans, sales activities, opportunity tracking, account escalation and resolutions.
, -
Bickford Senior Living , ,
  • Managed development cycle using very light agile process in one week sprints.
  • Worked with engineers to build iOS and Android eCommerce platforms.
  • Managed scrum cycle from sprint planning meetings through retrospectives.
  • Enabled teams' adoption of agile methodologies while simultaneously developing software.
  • Verizon, IoT Devices and ThingSpace Project Responsible for project planning, tracking and management of consumer and enterprise new product M2M/IoT initiatives.
  • Created various JIRA and Confluence based projects in order to improve efficiency and cost savings to the organization such as: PO Request, Sourcing Requests, Staffing Requests, Agile Program Management, Lifecycle Management, etc.
  • Thales/Live TV - Livetv _portal_fy16 (phase 1) Define scope ensuring product compliance with customer requirements.
  • Generate documentation for each respective phase.
  • Plan, coordinate and organize phases of the customer project to completion; manage engineering budget and forecast along with resource needs and staffing.
  • Provide budgetary status of program against plan and future work load.
Bachelor of Science: Computer Engineering, Expected in 2011
Institute of Engineering and Technology - Alwar, Rajasthan
Computer Engineering
Agile, budget, Business Analysis, business development, business solutions, closing, Strong Interpersonal Skills, client management, contracts, creativity, client, clients, customer satisfaction, validate data, delivery, designing, documentation, driving, eCommerce, fast, financial forecasts, Focus, Functional, marketing, meetings, Microsoft Excel, Microsoft Project, Microsoft SharePoint, Microsoft Word, negotiation, enterprise, organizational, Performance Management, predict, Presentation Skills, Primavera, problem-solving skills, processes, Process Improvement, profit, Program Management, Project Planning, project plans, quality, Recruiting, recruitment, reporting, requirements gathering, Research, Risk Management, sales, Scheduling, scrum, SDLC, service level agreements, developing software, Staffing, stories, strategic, Supervision, TV, Vendor Management, Visio, vision

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