National Account Manager Resume Example
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NATIONAL ACCOUNT MANAGER
Summary
- Highly skilled professional offering an impressive background in Sales Leadership, Project/Account Management, and Sales Operations
- Proven record of achievement in developing and leading sales and account management organizations to desired results by delivering financial profitability and customer satisfaction
- Outstanding communication, organizational, and interpersonal skills, written and verbal. Facilitate communication to all levels of the organization up to and including CEO
- Proficient in the creation and interpretation of data utilized in daily business including significant experience with Excel, PP, Project, Visio, as well as, several industry specific in house SW suites.
Highlights
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Experience
06/2010 to 11/2015
National Account ManagerAcco Brands － Sidney , NY
- Directly responsible for all relational aspects with multiple customers exceeding annual revenues of $150 Million Managed and motivated account management teams focused on meeting customer SLA's Created and coordinated sales forecasting, planning and budgeting process Increased account revenue by creating and selling value added services Produced and maintained Project Management plans Worked cross functionally with IT, Sales, Engineering, Quality, Production, and Finance to adhere to project deadlines Responsible for creation and management of QBR (quarterly business review) data and documentation Developed and prioritized performance metrics, reports and dashboards focused on key success drivers, customer trends, and industry indicators to better manage business performance Led daily, weekly, monthly and quarterly meetings with customers and management to review SLA and KPI performance Collaborated with in house legal team to create and negotiate contracts Strategically developed and recommended to Sales and Executive Leadership on approaches to increase sales performance, drive out cost, and deliver on modeled programs goals Represented company at trade shows throughout the country Recipient of 2015 Ingram Micro Sales Team Performance Award.
04/2007 to 06/2010
Account ExecutiveIta Group － San Francisco , CA
- Managed programs in excess of $120 million in annual revenue Responsible for forecasting of revenue based on sales and services Worked directly with customers to develop production forecasts Collaborated with Sales and Management on sales presentations for both new customers and added services for existing customers Worked with finance to create monthly billing documents Led, developed, hired, and coached a professional team of 7 account specialists managing multiple accounts Promoted to National Account Manager upon acquisition by Brightpoint NA.
06/1999 to 04/2007
National Account ManagerAcco Brands － Austin , TX
- Directly responsible for researching, qualifying, and soliciting new national accounts Worked with Project Management team to blueprint project flows for national customers Member of 40 million dollar sales team Responsible for developing sales materials for presentations and trade shows Maintained existing accounts and ensure the highest level of customer satisfaction Delivered sales presentations to prospective customers Presented variance requests to local government boards of behalf of clients Monitored customer satisfaction Attended industry trade shows as company representative.
03/1997 to 06/1999
Lead Project ManagerDtcc － Jersey City , NJ
- Reviewed reports generated by management, analyzed results and created solutions to any problems Worked with production managers to ensure on time deliveries and accuracy of contract parameters Responsible for training, evaluating employee's performance, hiring and terminations Managed a team of 11 full time employees Solely responsible for monitoring customer satisfaction Managed all phases of project planning from inception to completion, along with account maintenance Worked on strict deadlines Generated customer satisfaction reports for management review.
Education
1994
B.B.A: Business AdministrationEast Tennessee State University － City, StateBusiness Administration
2004
B.A: Religious StudiesAndersonville Baptist College － City, StateReligious Studies
Skills
Account Management, billing, blueprint, budgeting, negotiate contracts, clients, customer satisfaction, documentation, drivers, Finance, forecasting, hiring, Leadership, Team Leadership, legal, local government, managing, Marketing, materials, meetings, Negotiations, New Business Development, presentations, Project Management, project planning, Quality, researching, selling, Sales, sales forecasting, Sales and Management, SLA, Strategic Planning, trade shows
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Resume Overview
School Attended
- East Tennessee State University
- Andersonville Baptist College
Job Titles Held:
- National Account Manager
- Account Executive
- Lead Project Manager
Degrees
- B.B.A : Business Administration
B.A : Religious Studies
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