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nanny resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

PROFESSIONAL SUMMARY: Energetic and proficient childcare professional and sales associate with more than 10 years of experience working with children from infancy to 13 years of age in home settings and 7 years of customer service and sales experience. Cared for children for busy working families and assisted with household chores and activities. Trusted with family vehicles and overnight stays. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Skills
  • Account oversight
  • On-Site management
  • Customer service
  • Quality assurance control
  • Exceptional communication skills
  • Proven revenue generator in all market conditions
  • Creative mind with ability to adapt to changing circumstances
  • Keen understanding of all social media platforms
  • Sales reports and correspondence
  • Event planning and coordination
  • POS systems
  • Proficient with Microsoft & Macintosh platforms
  • Attention to detail
  • Cash register experience
  • Communication skills
  • Conflict resolution
  • Excellent customer service and satisfaction
  • Event planning and coordination
  • Great at negotiating
  • Time management
  • Transportation
  • Tutoring
Work History
06/2010 to Current Nanny Bright Horizons Family Solutons | Framingham, MA,
  • Cared for multiple children of various ages: as little as 18 months up to 13.
  • Overnight assistance when parents are out of town.
  • Engaged with children on individual basis to build positive relationships.
  • Made healthy snacks and meals for two children at a time ages 7 and 12.
  • Monitored children's play activities to verify safety.
  • Engaged with kids in various outdoor activities such as: basketball, biking, soccer, and swimming.
  • Helped children complete homework assignments and school projects.
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Safely transported children to and from school and extra-curricular activities.
  • Engaged in after-school activities including sport practice and homework.
  • Communicated with parents about daily activities and behaviors.
  • Involved children in caring for household pets and chores.
10/2017 to 08/2019 Assistant Manager Servicemaster Clean | Gig Harbor, WA,
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Upsell tactics
  • Wrote, negotiated and finalized sales contracts.
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in a team environment.
  • Lead negotiations that produced new business
  • Helped train new employees.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Supervised team of four employees and provided feedback on performance.
08/2015 to 06/2017 Team Member Lowe's Companies, Inc. | Westminster, CO,
  • Provided excellent customer service
  • POS experience
  • Memorized dozens of recipes for various items
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Stocking and unloading produces and supplies from trucks.
  • Worked three different stations each shift to provide optimal coverage and meet production goals.
10/2013 to 08/2015 Hostess/ Waitress Sports Page Food & Spirits | City, STATE,
  • Meet and greet customers and present menus
  • Memorize daily specials and popular options
  • Place to go orders over the phone
  • Always strive towards best customer satisfaction
  • Use of POS system
  • Conflict resolution
  • Upsell when appropriate
  • Helped bust tables
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered customer questions about hours, seating and other information.
  • Informed servers of newly seated parties for speedy service.
Education
Expected in to to Bachelor Degree | Criminal Justice, Psychology University of North Carolina, Charlotte, NC GPA:

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Resume Overview

School Attended

  • University of North Carolina

Job Titles Held:

  • Nanny
  • Assistant Manager
  • Team Member
  • Hostess/ Waitress

Degrees

  • Bachelor Degree

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