Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Highlights
High customer service standards
Dedicated to process improvement
Conflict resolution proficiency
Proficient with Microsoft Office Suite
Conflict resolution proficiency
Strong problem solving ability
Telecommunications knowledge
Accomplishments
Managed call flow with up to 100 calls in queue per minute.
Experience
Nanny, 02/2015 to Current Bright Horizons Family Solutons – Lake Forest, IL,
Providing supervision of children from birth to age 12 in a in-home setting.
Tending to the child's early education, nutrition, health, and other needs, also performing the duties of a.
housekeeper,including cleaning and laundry.
Nanny, 10/2014 to 2015 Bright Horizons Family Solutons – Lake Worth, FL,
Provided supervision of children from birth to age 12 in a in-home setting.
Tended to the child's early education, nutrition, health, and other needs, also performed the duties of a.
housekeeper,including cleaning and laundry.
Substitute Teacher, 09/2014 to 10/2014 Gateway Community Charters – Mcclellan Air Force Base, CA,
Carried out a teacher's regular activities and studies
Used the sincere educational passion, unique talents and integrated training of exceptional instructors to continue an engaging learning process each day
As a candidate, I was matched to a classroom, subject, method and area best fitting their knowledge,skills and abilities so every student receives expert instruction from a professional educator
Gave students seamless learning and energetic instruction every day of the year.
After School Teacher, 07/2014 to 08/2014 Kindercare – Fort Worth, TX,
Kept record of attendance, monitored and assisted with homework completion
Provided nurturing and attentive care for all students
Ensured exemplary behavior and attendance and deal with disciplinary issues
Monitored, evaluated and reviewed classroom practice and promote improvement strategies
Built effective relationships with community, families and students.
Substitute Teacher, 04/2014 to 07/2014 Gateway Community Charters – Mcclellan Air Force Base, CA,
Carried out a teacher's regular activities and studies
Used the sincere educational passion, unique talents and integrated training of exceptional instructors to continue an engaging learning process each day
As a candidate, I was matched to a classroom, subject, method and area best fitting their knowledge, skills and abilities so every student receives expert instruction from a professional educator
Gave students seamless learning and energetic instruction every day of the year.
Customer Service Representative, 02/2014 to 04/2014 Agilent Technologies, Inc. – Springfield, IL,
Listened to customers' questions and concerns, and provide answers or responses
Provided information about products and services
Took orders, calculated charges, and processed billing or payments
Reviewed/ made changes to customer accounts
Handled returns or complaints
Recorded details of customer contacts and actions taken
Reviewed and selected standard responses for answers or solutions
Referred customers to supervisors or more experienced employees.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Nurse Aide Trainee, 2014 to 02/2014 Legacy Health Services – Brooklyn, OH,
Cleaned and bathed patients or residents
Helped patients use the toilet and dress
Turned, repositioned, and transferred patients between beds and wheelchairs
Listened to and recorded patients' health concerns and reported that information to nurses
Measured patients' vital signs, such as blood pressure and temperature
Served meals and helped patients eat.
Assistance Coordinator, 03/2013 to 05/2013 Hcc Life Insurance – New York City, NY,
Received calls from customers who often are stranded motorists who can be difficult or irate.
Requested customer identifier information and locate customer in internal computer system.
Identified the types of service needed (towing, jump start, flat tire, fuel/fluid delivery, lockout assistance, accident related towing and/or winching service).
Received and deflected information calls to the appropriate department and/or company Dispatched roadside assistance for members who are stranded.
Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Addressed customer service inquiries in a timely and accurate fashion.
Primary Teacher, 07/2012 to 03/2013 Franklin County Public Schools – Frankfort, KY,
Interacted frequently, affectionately, and respectfully by smiling, touching, and holding children
Respected and observed children's interests, intervening when needed to maintain safety and enhancing children's play with language, toys, and activities
Communicated directly with each child at the child's level
Engaged and communicated constructively with individual children during activities and routines and taking every opportunity to positively extend children's thinking and actions
Encouraged and modeled social behavior and expectations
Acknowledged feelings with sensitivity and demonstrating appropriate expressions of emotions
Practiced positive discipline techniques in guiding children's behavior according to Bright Horizons' Guidelines for Positive Discipline.
Stock Clerk/Picker, 10/2011 to 06/2012 Macy's, Inc. – Walnut Creek, CA,
Counted inventory for our clients and enter information into equipment.
Received merchandise in stores, warehouses, stockrooms, and other storage facilities
Unpacked merchandise
Marked items with identifying codes, such as price, stock, or inventory control codes
Stocked shelves with merchandise
Helped customers with their packages
Filled customer orders and delivering them to their destination in a manner that meets company standards
Obtained merchandise from bins or shelves
Ensured the completeness and correctness of all orders filled.
Retail Sales Associate, 01/2010 to 09/2011 Franklin County Public Schools – Frankfort, KY,
Greeted customers and determine what each customer wants or needs
Recommended merchandise based on customers' wants and needs
Explained the use and benefit of merchandise to customers
Answered customers' questions
Showed how merchandise works, if applicable
Added up customers' total purchases and accept payment
Knowledge about current sales and promotions, policies about payments and exchanges, and security practices.
Primary Teacher, 2010 to 09/2011 Yukon-Kuskokwim Health Corporation – Saint Marys, PA,
Interacted frequently, affectionately, and respectfully by smiling, touching, and holding children
Respected and observed children's interests, intervening when needed to maintain safety and enhancing children's play with language, toys, and activities
Communicated directly with each child at the child's level
Engaged and communicated constructively with individual children during activities and routines and taking every opportunity to positively extend children's thinking and actions
Encouraged and modeled social behavior and expectations
Acknowledged feelings with sensitivity and demonstrating appropriate expressions of emotions
Practiced positive discipline techniques in guiding children's behavior according to Bright Horizons' Guidelines for Positive Discipline
Directory Assistance Operator, 06/2008 to 2010 Catapult Learning – Cedar Rapids, IA,
Provided accurate and professional customer service
Obtained residential, government, business addresses and phone numbers, driving directions, movie show times, proper area codes and reverse lookups
Keyed information given to me by customer's request
Provided personal assistance to customers having difficulty using the automated system.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
Planned and scheduled meetings/appointments, organized/maintained paper and electronic files
Managed projects, conducted research and disseminated information by telephone, e-mail, postal services and facsimile
Created spreadsheets, presentations, reports, and documents using desktop publishing software and digital graphics
Prepared tax returns for individuals and businesses.
Collected customer feedback and made process changes to exceed customer satisfaction goals
.Provided accurate and appropriate information in response to customer inquiries.
Floater/Paraprofessional, 02/2007 to 02/2008 Floater
Great Beginnings – City, STATE,
Capitalized on children's play to further language and vocabulary development, improved social skills, and introduced scientific and mathematical concepts
Performed one-on-one instruction, and learning through creative activities such as art, dance, and music, is adopted to teach preschool children.
Provided instructional and clerical support for classroom teachers
Supported and assisted children in learning class material using the teacher's lesson plans, providing students with individualized attention.
Supervised students in the cafeteria, schoolyard, and hallways, or on field trips; record grades, set up equipment, and help prepare materials for instruction.
Attended to the physical needs of students with disabilities, included feeding, teaching good grooming habits, or assisted students riding the school bus.
Cadet, 04/2006 to 05/2006 Cadet
Georgia Department Of Corrections-Rutledge State Prison – City, STATE,
Adequately prepared for dealing with inmates who had committed terrifying acts of violence, were gang affiliated, violent sex offenders, and, in numerous cases, dangerous and erratic sociopaths.
Security Officer, 03/2004 to 03/2005 Valor Security Services – City, STATE,
Patrolled and inspected property to prevent fire, theft, vandalism, terrorism and other illegal activities
Used radio/telephone communications to call for assistance from police, fire, or emergency medical services as the situation dictated
Wrote comprehensive reports outlining observations and activities during assigned shift
Operated mobile patrol or walked from one location to another to conduct security checks within assigned geographical zone
Assisted with the arrest of criminal violators, answered service calls concerning criminal activity or problems and issued traffic violation warnings.
Assistant Teacher, 03/2001 to 08/2003 Splendid Care Daycare – City, STATE,
Provided supervision of children from birth to age 12 in a in-home setting.
Tended to the child's early education, nutrition, health, and other needs, also performed the duties of a.
housekeeper,including cleaning and laundry.
Customer Service Representative, 10/1999 to 11/2001 Total Systems – City, STATE,
Interacted with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
Communicated with customers by telephone, e-mail, facsimile, postal services, or in person.
Handled customers' complaints, attempting to resolve the problem according to guidelines established by the company.
Made changes or updates to a customer's profile or account information; keep records of transactions and update and maintain databases of information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Education
Diploma : Cosmetology, Expected in July 2003 to Columbus Technical College - Columbus, GA GPA:
Diploma: Nail Technology , Expected in 2015 to International School of Skin - Atlanta, GA GPA:
Bachelor of Science: Health Care Administration, Expected in 2016 to University of Phoenix - Columbus, GA GPA:
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