, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated and detail-oriented, who consistently exhibits sound judgment. Trustworthy, focused on honoring ethics, morale, values and preserving confidentiality. Known for successfully overseeing events and alleviating issues associated with complex service delivery. Resourcefulness and solutions-oriented problem-solving. Accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Combining cross functional competencies with many years of experience in the area of client service, administration, resource management, documents, sales, credit, invoicing, claims, accounts payable, receivables, collection, operations, transportation, logistics, suppliers and subcontractors. My sense of organization and my sense of priorities have enabled me to meet the requirements of my various functions. I am proficient in the various software programs required for the fulfillment of my responsibilities.
Skills
Activities Planning
Academic support
Social integration
Behavior modification
Light housekeeping
Educational support
Superior communication skills
People skills
Multitasking
Good work ethic
Friendly, positive attitude
Critical thinking
Translation
Sage 50 et 300
Workday
Ipower
Salesforce
Caseware
Excel
Outlook
Sap
Word
Powerpoint
Helpdesk
Slaq
Teamwork
Adobe Acrobat
Experience
Nanny, 08/2020 to 05/2022 Bright Horizons Family Solutons – Palo Alto, CA,
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Monitored playtime to prevent overuse of technology, television, or other influences.
Dropped off and picked up children from school and extracurricular commitments.
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Documentation Supervisor /Senior Associate, 04/2017 to 08/2020 PWC PricewaterhouseCoopers – City, STATE,
Team management of 4 French proofreaders, 4 English proofreaders, 4 word processors, 1 graphic designer and 1 coordinator
Daily workflow management, assigning workload within the various team members
Coordinate resources and oversee the work executed by contractors as required
Coordination of client requests received by email, phone or Internet
Determine objectives, priorities to meet deliverables
Analyze, recommend of business needs including monitoring and reporting cost overruns such as overtime, expenditures and equipment
Manage day to day performance, staff attendance, vacation, application of safety practices, work standards and methods according to policies & procedures
Active participation in process improvement
Continuous quality improvement of services provided and productivity
Application of management directives
Participation in any task necessary for the proper functioning of the service
Treatment of certain confidential documents
Daily, weekly, monthly reports
Approval of payroll for contractual employees
Monthly group meeting, one-on-one meeting
Identify training needs and planning trainings
Semi-annual evaluation
Monthly meeting with all PwC managers and associates
Contribute to employee development
Training required by staff
Liaison with IT for technical issues and escalations
Created communication strategies to meet client objectives and the
achievement of the department mandate
Ensure the adequacy of the human resources within the department
Interviews, recruitment of personnel as well as contractors when required
Corporate Administration Center/ Manager & Sales, 01/2007 to 07/2016 Telus – City, STATE,
Responsible for a corporate team dedicated to processing all accounts payable, receivable, billing, credit verification, sales order entry, accurate payment processing, activation process, delivery, accurate commissioning, prompt invoicing of orders, inventory
Responsible for day to day management including schedule of revolving shifts, lunch hours and breaks, vacation management
Responsible for order processors team of 5 employees
Responsible for a corporate team of 21 business customer service call center employees
Training of new representatives
Call Quality monitoring
Process quality reviews – Checklists
Produce reports, KPIs, SLI, objectives
Ability to multi task and ensure consistent processing of all sales orders on priority on a daily basis, maximize productivity and efficiencies and implement the best business practices among the team
Assure workload is distributed equitably
Ability to assist and support the team with any escalations and resolve problems in a timely manner
Responsible for conducting ongoing quality control procedures to ensure consistent level of service and accurate data entry practices
Monitor and ensure consistent client satisfaction is maintained with all client's orders Liaise and work with other departments (CAM, A/R, Inventory, Channel Care, HR, Billing, IT, Project managers and UPS LG) to ensure that best processes are in place when working on cross-departmental processes
Responsible for analyzing and updating the credit situation of customers and assigning credit limits to them and releasing the credit limit case by case
Manage multiple projects with in a time frame while accomplishing tasks in a cost-effective manner
Identify and recommend areas of operational improvement, Ensure full awareness of all internal promotional programs.
Facilitate one-on-one meetings as well as monthly team meetings and updates on ongoing processes and share the best business practices
Maintain weekly reporting on the NAC turn time reports, maintaining consistent and acceptable turnaround time of all orders
Ensure all other SAP reporting is up to date, not fully PGID, PGID not billed,billing block report
Act as a mentor and a coach modeling behaviors expected of the team as well as handling sensitive and confidential information
Open to work with the challenging team environment as well as unionized employee environment
Ability to deal effectively in Labor Relations Process (HR)
Handling escalated matters
Conduct client surveys to measure the level of user satisfaction and contact client in some cases
Identify training needs
Conduct semi-annual staff evaluations
Interviews, recruitment of personnel when required
Approves bi-weekly time sheets for contractual employees
Knowledge of ACD systems and reporting capabilities, billing systems and/or database management relative to assessing customer satisfaction
Prepare and audit annual billing report for Alcan (Tito division)
Support person for 30 corporate sales representatives and directors
Support person for 4 corporate project managers
Delivery of an exceptional level of service to each customer by listening to concerns and answering questions
Processed customer credit applications for management review to promote increased product sales and growth of customer base
Family, 04/2002 to 01/2007 Private Residence – City, STATE,
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Prepared nutritious snacks, meals, cleaned laundry and sanitized play areas.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Assisting with homework and bedtime.
Regulated children's schedules to balance rest, learning and play.
Followed routines to foster stability and structure in children's lives while parents were away.
Sparked creativity and imagination by teaching children new ideas each day.
Facilitated safe, caring and warm environment for children to stimulate development.
Planned recreational activities to enhance physical development and explore stimulating exercises.
Helped children discover enrichment activities to inspire imagination and creativity.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Education and Training
DCS Diploma (Diploma of Collegial Studies): Social Sciences, Expected in to Saint-Laurent Cegep - Saint-Laurent, 100 Montgomery St. 10th Floor GPA:
ACS Diploma (Attestation of College Studies) : Analysis of Technological Activities And Criminal , Expected in to Ahuntsic College - Montreal,100 Montgomery St. 10th Floor, GPA:
BBA: Business Administration, in Progress, Expected in to TELUQ University - Montreal,100 Montgomery St. 10th Floor, GPA:
: Introductory Course in Investigation , Expected in to Maisonneuve College - Montreal,100 Montgomery St. 10th Floor, GPA:
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