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NA/Scheduler Coordinator Resume Example

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NA/SCHEDULER COORDINATOR
Summary

Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at Asheville Pulmonary with training in EMR/Allscripts. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Experience supporting 12 physicians in busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Detail-oriented approach to maintaining extensive patient record data. Hardworking and reliable NA with strong ability in written and verbal communication and patient care. Offering time management, attention to detail, problem solving, technology and independence. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Project organization
  • Communications
  • Security systems
  • First Aid/CPR
  • Team management
  • Organization
  • Business operations
  • Relationship development
  • Problem resolution
  • Customer service
  • Planning and coordination
  • Team building
  • EKG experience
  • EMR/Allscripts experience
  • PFT testing
  • ABG Experience
  • Performing IM vaccines
Experience
Asheville Pulmonary and Critical Care Associates P.A | Asheville, NCNA/Scheduler Coordinator10/2009 - 05/2020
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Updated patient financial information to promote accurate record keeping.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Called patients to schedule in clinic appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Worked with Pulmonary and critical care doctors to prepare correct equipment and supplies for over 30 daily in clinic appointments.
  • Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
Davita Inc. | Asheville, NCDialysis Technician
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
  • Obtained, inspected and distributed sterile and non-sterile surgical equipment and instruments.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.
  • Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Recorded observations and baseline measurements to maintain accurate medical records.
Blue Ridge Group Homes | Swannanoa, NC2nd Shift Supervisor
  • Transcribed over two daily meetings and appointments and organized documents for streamlined office functionality.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Provide transportation assistance and companionship to clients.
  • Help clients in their daily personal task such as bathing, dressing, and providing health related services according to clients needs.
  • Administering prescribed medication at scheduled times.
  • Completing and maintaining CPR/First Aid certification.
  • Assisting clients in behavioral outburst and keeping them and other safe from unknown outburst.
  • Helping clients complete housekeeping goals such as laundry, room cleaning, and cooking.
Ingles Markets | Swannanoa, NCCashier
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Received payments for groceries and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Brevard College | Brevard, NCSome College (No Degree)
Owen High School | Black Mountain, NCHigh School Diploma06/2002
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Resume Overview

Companies Worked For:

  • Asheville Pulmonary and Critical Care Associates P.A
  • Davita Inc.
  • Blue Ridge Group Homes
  • Ingles Markets

School Attended

  • Brevard College
  • Owen High School

Job Titles Held:

  • NA/Scheduler Coordinator
  • Dialysis Technician
  • 2nd Shift Supervisor
  • Cashier

Degrees

  • Some College (No Degree)
    High School Diploma

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