Accomplished and energetic General Manager with a solid history of achievement in Food and Hospitality. Motivated leader
with strong organizational and prioritization abilities. I am a food service professional with 13 years in FOH and BOH
operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering
focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Outgoing and positive
Point of Sale (POS) system operation
Inventory control and record keeping
Adaptable, highly responsible, and reliable
Passion for customer satisfaction
Proven cost-control expert
Coordination Judgment and Decision Making
Serv Safe Certified
New York Food Handlers License
Multi-Unit ManagerApr 2016 to Dec 2018 OTG Management － Philadelphia, PA
Supervised 3 - 4 units daily, including 2 markets generating revenue between 125K - 140K, weekly.
Implemented strategies to drive budgetary goals for initiating and leading operational changes assisting the General Managers.
Provided leadership for over 300 Crewmembers and ensured each had necessary information, tools, and resources to deliver a great guest experience.
Served as a point of contact to the traveling public, resolving issues as needed.
Cultivated and strengthened relationships with Airport Leadership in Terminal B including; airlines, management companies, and other governmental or regulatory agencies.
Accountable for driving business results in support of operational goals.
Kept crew members on schedule at diverse sites and prepared schedules to carry out accurate work at required times.
Created agendas and communication materials for team meetings.
General ManagerOct 2013 to Apr 2016 Charlie Brown's Fresh Grill － East Windsor, NJ
Continually monitored restaurant and took appropriate action to ensure food quality and service.
Ensured proper cleanliness in all areas of the Front of House including bar, dining room, waiting room and event room.
Establish and maintained positive relationships with guests and employees.
Provide direct leadership to upwards of 50 personnel, including Assistant Manager, Associate Managers and chef for a restaurant.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coordinated all talent-acquisition efforts including; hiring, training, and developing staff.
Manage business operation initiatives, including payroll, invoicing, inventory, and human resource related matters.
Organized 60+ special events per year, including receptions, promotions, and corporate luncheons.
Managed a profitable, and structurally balanced P/L overseeing a revenue of 65K, weekly.
Maintained and reduced food cost averaging a 30% food cost, constituently.
Maintained and reduced liquor cost averaging a 18% liquor cost, constituently.
Reduced labor costs by 2.8 %while maintaining excellent service and profit levels.
Accurately calculated inventory and ordered appropriate supplies, weekly.
Promoted a positive atmosphere going above and beyond to guarantee that customers receive exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Assistant MangerSep 2011 to Sep 2013 Charlie Brown's Fresh Grill － Scotch Plains, NJ
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Schedule staff hours and assign duties.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Managed accounts payable, accounts receivable and payroll.
Server/BartenderNov 2003 to Aug 2010 Charlie Brown's Fresh Grill － Mount Holly, NJ
Education and Training
Associate of Science, Criminal Justice Hospitality and Restaurant ManagementBurlington County Community College － Pemberton, NJ
Bachelor of Arts, Criminal JusticeRutgers － Camden, NJ