Mortgage Collector Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in technology sector and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 10 years in technology and banking industries.

  • Quick learner
  • Professional telephone demeanor
  • Complaint resolution
  • Computer proficient
  • Account management
  • Quality Assurance
  • Good listening skills
  • MS Office proficiency
  • Technical support
  • Creative problem solving
  • Organizational Skills
  • Typing
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • Recordkeeping strengths
  • Sale expertise
Work History
Customer Service Advocate, 12/2014 to 01/2020
Graphic Packaging Middletown, OH,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated and encouraged customers to promote self-sufficiency with online and mobile access tools.
  • Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Assisted customers with needs such as opening accounts, updating account details and signing up for new services.
Collector, 07/2010 to 11/2014
Halifax Health Deltona, FL,
  • Negotiated with accountholders to devise repayment plans and minimize collections receivables.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Documented changes in accounts noting regarding what occurred on the call, what payment schedule was agreed to, and how the account will be resolved moving forward.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls to meet demands of busy group.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Used scripted conversation prompts to convey current account information and obtain payments.
Mortgage Collector, 02/2009 to 03/2010
Us Bank Reynoldsburg, OH,
  • Produced budget tools, educational support and referrals for clients.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Received and submitted customer payments to further reduce open account balances.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
GED: , Expected in
Potomac Job Corps - Washington, DC,

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Potomac Job Corps
Job Titles Held:
  • Customer Service Advocate
  • Collector
  • Mortgage Collector
  • GED

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