mortgage banker resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Conscientious Customer Service Professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Skills
Excellent Communication (written and verbal)
MS Office & Salesforce
Strong Organizational Skills
Call Center Experience
Superior Customer Service
Ability to Convey Sensitive Information
Problem Resolution
Professional Telephone Demeanor
Analytical Skills
Passion for Helping Others
Education
Poway High SchoolPoway, CAExpected in 1998 ā āHigh School Diploma: - GPA:
Earned NMLS licensing through completion of coursework and achievement of required scores to achieve licensing as a Mortgage Loan Originator in 14 US states.
Provided clients exceptional customer service while educating them on best mortgage options tailored to each individual family during the home purchase process.
Assisted clients through loan process from loan application to closing.
Analyzed complex income documents with self employment, partnership and corporate tax returns, with profit and loss analysis and understanding of bank statements to determine total financial picture.
Completed initial underwriting decision to help streamline the loan process.
Delivered outstanding client experience as continuously focused on superior customer service, effective follow up and time management to ensure appropriate pricing guaranteed to meet timeframes for home purchase transactions.
Lennar - Modification Underwriter Yorkville, IL, 10/2007 - 11/2013
Fielded inbound and outbound calls on dialer, was evaluated on call quality and timeliness of answer and response
Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions
Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
Determined and documented loan conditions and communicated requirements and decisions
Analyzed credit, income, compliance, title documents, Estate planning, and corporate ownership filings and appraisals during underwriting process
Managed pipeline of loans in excess of 60+loans, closing 50-55 monthly
Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process
Ordered and analyzed title reports to determine lien position and determine if clearance of title required to protect lien position for securitized asset
Increased customer satisfaction by resolving service issues
Worked with customers in person and via telephone to ensure satisfaction, completeness of information and to expedite various stages of mortgage process
Adhered to compliance of federal and state regulations relating to personal financial data in addition to Capitol Federal policies and procedures
Upheld complete confidentiality of all submitted information according to release guidelines
Analyzed DTI, verified credit histories, personal references and employment backgrounds for each applicant
Reviewed financial statements and contacted institutions and customers to clarify details
Exceeded expectations by management which resulted in increased responsibility for top producing loan officers who required special attention
Effectively managed pipeline of 55+ loans monthly to support business needs while adhering to turn time standards
Wells Fargo Home Mortgage - Mortgage Loan Specialist City, STATE, 04/2004 - 10/2006
Developed profitable relationships resulting in better communication while fostering working relationships between sales partners and operations
Communicated acceptance or rejection to applicants via mail, email, or telephone
Assisted in analyzing tax returns, credit reports and financial statements to help determine if ratios fell within program guidelines
Analyzed title reports to determine tax records and liens to ensure proper closing of transaction and securitization of mortgage loan
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Handled monthly pipeline of high net worth loans in excess of 55+ to support business needs and maintain turn times
Assisted senior-level underwriters with complex loan applications and income documentation
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