Mortgage Banker resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Individual who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Upbeat and flexible with 7 years of sales experience. Driven and results-focused professional seeking a head sales position in a fast-paced environment.
Skills
Excellent multi-tasker
Strong communication skills
Cash handling accuracy
Superb sales professional
Managing Skills
Mathematical aptitude
Detail-oriented
Time management
Work History
05/2014 to Current
Mortgage BankerBank Of The West – Toledo, OR,
Passed all required testing and trainings to be licensed in 18 states.
Exceeds monthly loan closing/volume goal.
Consult with clients about current and future needs to help them achieve their financial goals.
Provides every client the best client service in the industry.
Advise and educate clients on the home buying or refinance process and how to better manage their mortgages.
Assist clients through the loan process from application to closing.
02/2010 to 01/2014
Sales/Customer Service ManagerRyder System – Anderson, SC,
Lead store team with unparalleled store experience that improved customer loyalty.
Motivated sales team to exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits.
Provided continuous feedback and coaching to improve individual and store performance.
Delivered operational and merchandising excellence.
Completed all courses in my leadership curriculum path with the required time frames.
Generated monthly and annual sales reports.
Managed a regional sales staff of 5 members.
Increased market share by 50% and clientele base by 50% within first two years.
2009 to 01/2010
Sales/Customer Service RepresentativeSprint – City, STATE,
Promoted to a higher volume store.
Provided a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment.
Exceeded key performance objectives that include sales and customer satisfaction goals.
Hit and exceeded monthly goal of phones sold.
02/2008 to 11/2008
Customer Service RepresentativeSprint – City, STATE,
Delivered an outstanding store experience that improved customer loyalty.
Made certain customer account was set-up so they are ready to use when leaving the store.
Identified the right solutions to customer billing, technical and or account issues.
Welcomed every customer in a timely fashion.
Hit and exceeded monthly goal of phones sold.
Provided impeccable customer service to ensure customer satisfaction.
Accurately and quickly operated cash register.
Processed up to 3 phone sales per day.
Assisted in visual merchandising/advertisements.
Education
Expected in
General Studies: General Studies Macomb Community College - Macomb, MI GPA: GPA: 3.2
Expected in 2008
High School Diploma: Dakota High School - Macomb, MI GPA:
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