Mortgage Banker resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Individual who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Upbeat and flexible with 7 years of sales experience. Driven and results-focused professional seeking a head sales position in a fast-paced environment.

  • Excellent multi-tasker
  • Strong communication skills
  • Cash handling accuracy
  • Superb sales professional
  • Managing Skills
  • Mathematical aptitude
  • Detail-oriented
  • Time management
Work History
05/2014 to Current
Mortgage Banker Bank Of The West Toledo, OR,
  • Passed all required testing and trainings to be licensed in 18 states.
  • Exceeds monthly loan closing/volume goal.
  • Consult with clients about current and future needs to help them achieve their financial goals.
  • Provides every client the best client service in the industry.
  • Advise and educate clients on the home buying or refinance process and how to better manage their mortgages.
  • Assist clients through the loan process from application to closing.
02/2010 to 01/2014
Sales/Customer Service Manager Ryder System Anderson, SC,
  • Lead store team with unparalleled store experience that improved customer loyalty.
  • Motivated sales team to exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits.
  • Provided continuous feedback and coaching to improve individual and store performance.
  • Delivered operational and merchandising excellence.
  • Completed all courses in my leadership curriculum path with the required time frames.
  • Generated monthly and annual sales reports.
  • Managed a regional sales staff of 5 members.
  • Increased market share by 50% and clientele base by 50% within first two years.
2009 to 01/2010
Sales/Customer Service Representative Sprint City, STATE,
  • Promoted to a higher volume store.
  • Provided a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment.
  • Exceeded key performance objectives that include sales and customer satisfaction goals.
  • Hit and exceeded monthly goal of phones sold.
02/2008 to 11/2008
Customer Service Representative Sprint City, STATE,
  • Delivered an outstanding store experience that improved customer loyalty.
  • Made certain customer account was set-up so they are ready to use when leaving the store.
  • Identified the right solutions to customer billing, technical and or account issues.
  • Welcomed every customer in a timely fashion.
  • Hit and exceeded monthly goal of phones sold.
  • Provided impeccable customer service to ensure customer satisfaction.
  • Accurately and quickly operated cash register.
  • Processed up to 3 phone sales per day.
  • Assisted in visual merchandising/advertisements.
Expected in
General Studies: General Studies
Macomb Community College - Macomb, MI
GPA: GPA: 3.2
Expected in 2008
High School Diploma:
Dakota High School - Macomb, MI
Expected in
Graduated high school:
- ,
GPA: GPA: 3.5

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Resume Overview

School Attended

  • Macomb Community College
  • Dakota High School

Job Titles Held:

  • Mortgage Banker
  • Sales/Customer Service Manager
  • Sales/Customer Service Representative
  • Customer Service Representative


  • General Studies
  • High School Diploma
  • Graduated high school

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