Accomplished Manager with efficient front-of-house and back-of-house operations. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships.
Train in all aspects of store management. Goal is to become familiar with all customer service and sales techniques and be an example above all employees. Proficient preform daily open and close duties, daily inventories, balance bank ledgers and communicate to Corporate office. Perform weekly movie moves and train procedures to employees. Maintain daily career applications, train employees on job application maintenance. Initiate job interviews, hiring and training. Weekly scheduling. based on weekly sales and performance reports and employee availability. Role play with all employees for continued training, with the goal to finding opportunity to improve team performance, function, communication and morale.
Knowledge of various aspects of POS system. Check in overnight delivery truck, stock shelves, remove/add weekly promotional and pricing signs. Kitchen food preparation and maintenance. General cleaning and overall detail to restrooms, floors and all other areas to insure store is in open ready condition in time allotted. Achievements include: Prioritizing tasks to insure all areas were completed in the time allowed: Because of high turnover for this shift I implemented a grid for all tasks. I developed a skills chart designed to improve overall outcome based on a teamwork environment. This structure assured that all required overnight tasks were preformed. I developed a follow-up chart where the shift leader graded the performance to detect training issues and opportunities to growth.
Ensured all store employees were effectively trained in all aspects of store operations. Managed and ordered store inventory, ensuring products are properly checked in and communicate all invoice information to Corporate office daily.
Established work schedules and insured work assignments are covered each day. Responsible for training, salary administration, performance management and disciplinary actions.management
Responsible for completing daily reports and audits. Maintain cleanliness and appearance of interior and exterior of store.
Maintain Vacation rental website for optimal viewing hits. Implement reservations and client communication via telephone and email. Maintain healthy, clean environment both internal and external for positive guest experience. encourage guest survey.comments for improved guest experience and repeat client retention.
Manage quality communication, customer support and product representation for each client. Investigate and resolve customer inquiries and complaints in a timely and genuine manner.
Balance daily/monthly sales and inventory reports in close communication with executive office personnel. Interview, hire and train new employees providing on-going monitoring and communication of specific store tasks and policies. Maintain employee scheduling and payroll. Guaranteed positive customer experience and resolve all customer complaints. Implement marketing, sales and customer service strategies which resulting in 45% overall growth of customer base.
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