minor hall secretary ii resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Focused 14+ year healthcare worker skilled in delivering caring and compassionate support to address mental health issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development.

Professional Secretary with over 5+ years of experience managing daily administrative support tasks and operations in the education industry.

Hard-working supervisor over the front desk assistants with exceptional experience leading teams, delivering results, and exceeding expectations.

Expected in 05/2024 to to
Master of Arts: Hospitality Administration And Management
University of Mississippi - University, MS

FIN 411: Finance Fundamentals Class

NHM 525: Principles of Research Class

NHM XXX: Advanced Hotel Operations Class

NHM 628: Organizational Behavior in Hospitality Class

NHM 671: Advanced Service Quality Management Class

Expected in 05/2015 to to
Bachelor of Science: Health Administration
University of Phoenix - ,
Expected in 05/2013 to to
Associate of Arts: Health Care Administration
University of Phoenix - ,

Order of the Easter Star

Straight Talk of Oxford

Alpha Kappa Alpha Sorority, Incorporated

  • Computer literate with knowledge of Microsoft Word, StarRez, SAP, ConnectU, VISA/procurement reports and Information Security Training
  • Goal oriented, strong work ethic and excellent communication
  • Ability to communicate with, educators, healthcare providers and policy makers
  • Ability to manage multiple projects within deadlines
  • Organized and able to work independently
  • Experienced maintaining confidential information

Shorelight Global Citizenship Course Certification

SAP Certification

Starrez Certification

Visa/Procurement Certification

ConnectU Certification

Work History
08/2017 to Current
Student Housing-Operations Secretary II The University Of Mississippi , ,
  • Transcribes dictation, types technical/non-technical letters, memos, reports, records, and other similar documents from rough draft, corrected copy, dictated notes, or transcribing machine recording, requiring initiative and judgment to plan, organize, and set up in the proper form
  • Compiles information, prepares regular or special reports on departmental activities, maintains departmental personnel records, develops and maintains a spreadsheet of departmental records, maintains a filing system, and provides necessary documents for staff members' use in meetings
  • Screens all incoming correspondence and routes to appropriate individual or department and may compose replies for approval or signature of the supervisor
  • Answers telephone, and emails, take messages, answers departmental inquiries, and assists in problem-solving by general instructions
  • Transmits instructions or information to and from staff members; prepares travel authorizations and reimbursements for the department
  • Schedules meetings, arrange appointments, and makes travel reservations as requested
  • Prepares forms and purchase requisitions monitors departmental budget
  • Ensures all assigned tasks comply with University, SEC Conference, and NCAA rules
  • Performs related duties or similar as required or assigned, complex secretarial duties such as transcribing dictation, typing, compiling information, maintaining records and filing systems, and answering the telephone
  • Orders and inventories office supplies and equipment
  • Process, scan, email, and schedule housing appeals meetings for the committee
  • Front desk assistant supervisor, hire and fire as needed, and assist with the front desk reception area
  • Service and Conduct evaluations
  • Primary contact for Operation area
  • Assist with a glance calendar for the Operation team
  • Approves and denies the student commons room 1 and 2 reservations and makes the temp card from the entrance
  • Lift holds and puts holds on the student account if needed
  • Developed team communications and information for meetings, developed and maintained courteous and effective working relationships
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Collaborated with team members to achieve target results
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Improved operations through consistent hard work and dedication
  • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
  • Actively listen to customers' requests, confirming full understanding before addressing concerns
  • Completed paperwork, recognized discrepancies, and promptly addressed for resolution
06/2012 to 08/2017
Psychology Service Secretary North Mississippi Regional Center , ,
  • Prepare memorandums/notices and schedule and attended department meetings
  • Assist Director and Assistant Director as deemed necessary, assist Behavior Specialist as necessary with paperwork, etc
  • Acts as custodian of administration documents and files
  • Answers and directs incoming phone calls, screens calls and visitors, and orders office supplies
  • Worked with customers to understand needs and provide excellent service, applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Improved operations through consistent hard work and dedication and collaborated with team members to achieve target results
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity.
  • Handled 50+ calls per day to address customer inquiries and concerns
  • Developed and maintained courteous and effective working relationships
  • Worked flexible hours across night, weekend, and holiday shifts, and maintained an outstanding attendance record, consistently arriving to work ready to start immediately
  • Conducted research, gathered information from multiple sources, and presented results
  • Proved successful working within tight deadlines and a fast-paced atmosphere
  • Used critical thinking to break down problems, evaluate solutions and make decisions
07/2011 to 06/2012
Alternate Supervisor North Mississippi Regional Center , ,
  • Supervise and assist as needed residents during meal preparation, housekeeping responsibilities, personal hygiene, grooming, and other recreational activities, residents on self-medication, residents during meal preparation and supervised site investigations, reported issues, and escalated those that required further assistance
  • Maintain clinical records as designated by policies and procedures such as, but not limited to; documentation of assigned training classes, physical observation, significant observation notes, and any behavioral management programs
  • Provide input to individual program planning for assigned residents
  • Train/instruct residents in areas in individual program plan under the training system established by the Qualified Intellectual Development Disability Professional, including supervision of residents in workshop activities
  • Be responsible during evening hours to contact appropriate administrative staff in case of an emergency
  • Make written reports of significant incidents occurring during the shift
  • Serve, as an informal advocate for residents and provide individual and apartment needs management
  • Correct unacceptable behavior and help residents meet the requirements of the house rules
  • Provide first-aid assistance to all residents and assist in the follow-through on the medical needs of residents
  • Complete weekly meal monitoring sheets, and assigned chores, and assist with weekly budgets and special requests
  • Assist in maintaining all necessary supplies for client needs, i.e
  • Grooming supplies, household cleaning supplies, and items needed for staff job duties
  • Assigned shifts and made necessary adjustments in case of call-outs or no-shows, organizing and overseeing assignments to drive operational excellence
  • Responded to customer complaints and requests promptly
  • Created a teamwork environment by cooperatively working with peers, subordinates, managers, and staff in other departments
  • Monitored, encouraged, and motivated employees to maintain productivity on specific projects
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Encouraged departmental employees to present a positive, exemplary image to customers
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Supervised and performed human resource management functions for 26 clients and a staff of 7 personnel by implementing company policies, protocols, work rules, and disciplinary action
  • Maintained store equipment, printers, and fax machines, and positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Recruited and developed employees for the resident living department and defined clear targets and objectives and communicated to other team members
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills and developed personnel to improve safety, employee relations and resolve injury issues
09/2009 to 09/2011
Alternate Supervisor Advance North Mississippi Regional Center , ,
  • Assist Direct Care Supervisor in the assessment of each individual(s) abilities, interests, and need areas toward independent living and the development of each ISP
  • Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP
  • Assist/monitor/teach individual(s) in budgeting skills, engaging in daily chores, and grocery shopping, menu planning, meal preparation, and clean-up, holding house meetings, informal discussion groups with peers and being supportive of basic nutrition, and utilizing community resources from nutritional counseling
  • Meet with individuals (as needed) on an individual basis to discuss concerns, problems
  • Handle emergencies appropriately, (according to MHA and DMR policies)
  • Utilize crisis interventions when necessary
  • Perform daily record keeping (data collection, daily logs)
  • Exchange information with the next shift and/or with support staff
  • Teach relationship-building skills, and community integration; assist individuals in joining community organizations of their choice, problem-solving skills/resolving conflicts, and individual self-management skills (in health and behavior management)
  • Provide leisure/recreational activities of individual(s) choice, increase individual's self-initiative in leisure activities, opportunities for individuals to have choices, make decisions in daily living and their future goals (assist the individual in day-to-day decisions)
  • Follow individual treatment plans consistently
  • Attend individual and inter-agency staff meetings related to individuals, and build their self-esteem
  • Improved operations through consistent hard work and dedication
  • Maintained excellent attendance record, consistently arriving to work on time
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Participated in team-building activities to enhance working relationships
  • Worked flexible hours across night, weekend, and holiday shifts, with customers to understand needs, and provided excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Increased customer satisfaction by resolving issues
09/2003 to 09/2009
Direct Care Worker Company Name , ,
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Evaluated client progress toward established annual and quarterly goals.

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Resume Overview

School Attended

  • University of Mississippi
  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Student Housing-Operations Secretary II
  • Psychology Service Secretary
  • Alternate Supervisor
  • Alternate Supervisor Advance
  • Direct Care Worker


  • Master of Arts
  • Bachelor of Science
  • Associate of Arts

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