Ministry Volunteer Resume Example

• Coordinated schedules for clients and their customers, administrative functions, quality assurance and process improvements to bolster operational output.
• Processed financial documents, including contracts, expense reports and invoices.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Communicated with customers regarding invoices and report processes to maintain satisfaction.
• Supported office needs including taking messages, scanning documents and routing business correspondence.
• Implemented full-scale training program to provided education on department tasks and processes.

Provided Administrative Support to company President and employees. Customer Service Rep for all (200+) customers. Submitted trouble tickets to vendor, as well as, helped customers troubleshoot issues. Created excel documents for customers based on their need. Invoiced customers monthly and received payments each month from customers, as well as, ran auto pay receipts. Maintained customer databases with new reports, new users and new updates. Handled all incoming mail. Problem solved with team members when tasked with a customers problem. Installed equipment in customer vehicles when necessary. Became familiar with vehicle mechanics. Maintained email contact with all customers.

Team Leader: Oversaw Payment Processing/Payments/Cancelled Documents Department. Worked with team members to streamline processes. Handled employee schedules (work hours, vacation). Provided employee reviews. Helped with processes when necessary. Coordinated work with outsource company.

Lead Specialist: Oversaw Cancelled Documents Department employees and operations. Worked with team members to streamline processes. Handled employee schedules (work hours, vacation). Provided employee reviews. Helped with processes when necessary. Coordinated work with outsource company.

Cancelled Documents Specialist II: Processed paid loan documents to Fannie Mae and Freddie Mac. Prepared and notarized documents for signatures. Submitted documents to the Register of Deeds around the country. Updated instructions manual with each Register of Deeds Requirements.

Cancelled Documents Specialist I: Processed paid loan documents. Prepared and notarized documents for signatures. Submitted documents to Register of Deeds around the country. Updated instructions manual with each Register of Deeds Requirements.