Ministry Leader Resume Example
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MINISTRY LEADER
Summary
Ministry Leader with demonstrated command of facilitating small groups. Goal oriented expert with developed aptitude for conflict resolution and relationship building. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity.
Skills
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Experience
09/2016 to Current
Ministry LeaderOwensboro Medical Health System － Leitchfield , KY
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in group activities.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
- Visited, counseled and prayed with church members to provide pastoral care.
- Reached out to unchurched, new residents or inactive church members.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Created agendas and communication materials for team meetings.
- Collaborated in development of company procedures.
- Attended departmental meetings, providing feedback to enhance future performance.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks, including administrative and clerical.
- Performed site evaluations, customer surveys and team audits.
07/1996 to 04/2006
Medical Office AssistantLee County, Florida － Fort Myers , FL
- Ensured patient confidentiality in alignment with HIPAA protocols.
- Collected forms, copied insurance cards and verified to coordinate patient information for billing and insurance processing.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
- Called in prescription refills for patients.
- Assisted with referrals and prepared medical records for patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Performed medical transcription duties.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Recorded vitalsigns and medical history for 40 patients each month
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Collected information, verified insurance and collected co-payments for average of 30 patients each day.
04/2006 to 04/2020
Customer Service SpecialistRoberts Home Medical Inc. － City , STATE
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Translated services for 8-person team to serve Spanish-speaking customer needs.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Maintained revenue streams by exhausting every option before offering refunds.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld privacy and security requirements established by HIPPA regulatory agencies.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
Education and Training
07/2018
Associate of Science: TheologyLife Christian University － City
Additional Information
Currently pursuing a Bachelor's Degree in Christian counseling.
Licensed Minister
Licensed Elder
Youth Leader at Turning Point Destiny Center Church
Facilitator of Women's Ministry Group
Served on the Worship Team
Member of the Prison Fellowship Group
Volunteer Staff at Franklin County Jail
Hobbies
Cooking
Singing
Writing
Gardening
Community Outreach and Support
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Resume Overview
School Attended
- Life Christian University
Job Titles Held:
- Ministry Leader
- Medical Office Assistant
- Customer Service Specialist
Degrees
- Associate of Science : Theology
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