Livecareer-Resume

Messenger Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
 Qualified field service engineer with over 20 years in fast-paced field field service and call center environments. Personable and professional under pressure.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Multi-line phone talent
  • Medical terminology knowledge
  • Semiconductor process system
  • Advanced critical thinking
  • Operation system software
  • Technical support
  • Time management
Work History
Messenger, Current to Current
Brinks , ,
Field Service Engineer, 07/2000 to Current
General Motors Alpharetta, GA,
  • Start up of service related company in the textile industry.
  • Responsibilities entailed repair and maintenance of high-speed industrial embroidery machines.
  • Install and maintain windows based computers, digitizing software and ethernet networks.
  • Was also responsible for the maketing and selling of preventive maintenance contracts, inventory control and tracking and daily scheduling of daily priorities.
  • Answered an average of 4 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientèle.
Field Technician, 02/1997 to 06/2000
Atlas Technical Consultants, Inc. Kennewick, WA,
  • Responsibilities entailed repair and maintenance of high-speed industrial embroidery machines.
  • Install and maintain windows based computers, digitizing software and ethernet networks.
  • Obtained working knowledge of systems with minimal training.
  • Utilized interpersonal skills to repair and maintain customer relations.
Field Engineer, 04/1990 to 09/1996
General Electric Anasco, PR,
  • Effectively maintained a 12 state region providing customer support of critical care medical equipment on a 24 hour basis via on-site, modem and telephone.
  • Responsibilities included set-up, installation, system updates, peripheral/file maintenance and repair of large scale wide/local area networks utilizing TCP/IP protocals, UTP/Ethernat and fiber optic topologies, high speed communication devices, optical disk drives, Epson and HP laser printers on server bases and peer to peer data management systems.
  • Also provided sales and technical support, set-up, preventive and corrective maintenance on over 20 different electronic and electro-mechanical products.
  • Assisted home office repair depot with component level repair of back logged repair inventory.
  • Was also responsible for the selling of preventive maintenance contracts, inventory control and tracking and daily scheduling of daily priorities.
  • Also provided 3rd party service to Vitek microbial identification and antibiotic susceptibility testing equipment.
Help Desk Representative, 01/1990 to 04/1991
Marshall Medical Center Placerville, CA,
  • In-house position requiring technical support of high security Point-of Sale terminal/vaults running in a DOS based environment.
  • Also involved in testing and troubleshooting in a quality assurance capacity.
  • maintaining inventory, and developing failure reports within a Q&A database to track failure cause/rates to assist marketing department.
  • Was asked to stay as part of skeleton crew during plant closure.
  • retained by new management.
  • Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Technical Support Engineer, 07/1988 to 01/1990
Avaya, Inc. Dallas, ,
  • Supported 28 western regional service technicians and numerous dealers.
  • Job duties included the installation of microprocessor based central cash vault management systems, traveling to various field offices and dealers to assist in troubleshooting uncommon problems.
  • Organized a 1 week training class.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of current and discontinued cash management systems.
Service Specialist, 03/1984 to 07/1989
Ecolab Inc. Rapid City, SD,
  • Successfully completed a 3 month training course consisting of molecular physics, vacuum theory and ionization of molecular masses.
  • Maintained a 10 state region with minimal supervision.
  • Product line consistedof CPU based mass spectrometers, blood/gas analyzers and ICU systems.
  • Responsibilities included installation, service, and training bio-medical staffs on use and maintenance of systems.
  • Was responsible for organizing a working team between sales, service and applications department.
Lead Driver, to
, ,
  • Lead driver for top messenger service in Los Angeles.
  • Bonded to deliver upto $10,000.000.
  • in finacial documents.
  • Resposible for route managment of dispached calls.
Education
Associate Degree: Computer Science, Expected in January 1984
to
Control Data Institute - Woodland Hills, California
GPA:
    Computer Science Computer technology course consisting of 850 hours of classroom and hands-on training in basic electronics, digital circuitry, machine language programming, central processing unit, controllers and peripherals including visual display terminals, disk drives, magnetic tape, line printers, card readers. The final emphasis on microprocessor embraced circuit designs, analog and digital conversions, terms and applications
  • Completed Advanced Customer Service training
: , Expected in June 1982
to
Pierce College - Woodland Hills, California
GPA:
Some College Coursework Completed, Electrical Engineering, Pursued a course of study in electrical engineering

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Control Data Institute
  • Pierce College
Job Titles Held:
  • Messenger
  • Field Service Engineer
  • Field Technician
  • Field Engineer
  • Help Desk Representative
  • Technical Support Engineer
  • Service Specialist
  • Lead Driver
Degrees
  • Associate Degree

Similar Resume

View All
MESSENGER
Messenger
Messenger