Over twelve years combined experience in parts and inventory management, outstanding customer service, proven teamwork experience, logistics and administrative support proficiency.
Bilingual communicator (English and Spanish), with excellent organizational, time management, and follow-through skills.
Ability to interact effectively in a multi-cultural environment, with people of all ages and backgrounds.
Excel, Word, Windows; other office equipment.
Shipping software proficiency: UPS, FEDEX, DHL.
RFID -bar code- and hand held scanners proficiency.
Certified electric ladder operator.
Knowledge of commonly-used concepts, practices, and procedures within electronics field.
Merchandising Execution Associate08/2010 － CurrentParts Department Lead
The Home Depot (New Smyrna Store Support Group) Accomplishments: Employee of the Month - July 2011; Bronze Award Badge - Oct.
2013; Safety Associate of the Quarter- Nov 2013.
Responsibilities: Perform in-store merchandising service activities.
Ensure proper merchandise set-up according to vendors' plan-o-grams or diagrams specifications; execute product presentation in a visually appealing manner to customers.
Execute monthly special projects requested by vendors to introduce new products to market or to enhance existing product exposure.
Provide outstanding customer service for both internal and external customers.
Support store associates by assisting customers during peak sales hours.
Perform price changes; maintain price labels, install Point of Purchase (POP) signage and material.
Participate in scheduled seasonal store resets (Christmas, spring, summer, and fall sales events).
Partner with store leadership to coordinate inside projects and merchandising strategies.
Service and maintain store lighting showroom and outdoor patio showroom displays.
04/2007 － 02/2010Sears Holdings Corp. - Parts and Repairs CenterWinter Park, FL
successfully lead a team of seven people to perform inventory control and parts delivery tasks in a high-paced production work environment on a results-driven manner.
Responsibilities: Coordinated expedited delivery of in-stock parts to designated repair technicians in workshop area.
Resolved waiting parts issues and product quality issues, including recalls, to customer satisfaction.
Supervised daily inventory control activities: parts shipments receiving, cycle counts, shortages, data entry and adjustments.
Maintained quality control and ensured in-stock availability for parts upon seasonal demand.
Coordinated and conducted annual physical inventory count.
Worked with vendors and suppliers to resolve open inventory receiving discrepancies.
Followed-up on internal parts transfers and vendor returns status.
Ensured all team associates brought tasks to completion by end of business day.
Submitted weekly departmental performance and team productivity reports to Operations Manager.
Scheduled working hours for department associates as needed.
Resolved work related issues among associates in a professional manner.
Assured associates adherence and conforms to all ISO procedures and company safety rules.
Field Inventory Specialist Coordinator05/2001 － 04/2007Angel R. Orta DecisionOne CorpWinter Park, FL
contributed to restore relationship between Field Technicians and Inventory.
Operations, resulting in great improvement in field service, inventory control and logistics areas.
Management and accountability for computer electronics parts inventory at local and remote stock locations, combined with administrative and logistics support tasks.
Provided in-stock spare parts to Field Technicians to complete daily service calls.
Received daily stock parts shipment and incoming transfers for special customer orders.
Fulfilled and expedited nationwide emergency parts transfer requests.
Reported non-received parts orders to Regional Supervisor and started escalation process through local carriers.
Performed monthly cycle counts, adjustments, and conducted annual physical inventory on both local and remote stock locations.
Resolved parts issues with vendors and suppliers.
Requested credit memos and Return Authorizations.
Performed parts management training for new technicians and subcontractors.
Acted as a backup support for other Field Inventory Coordinators throughout regional branches as required.
Accomplishments: received several acknowledgments from Systems Managers, International Supervisors, and Global Quality Management group for outstanding support and performance at work.
Responsibilities: Coordinated and supported initial logistics exporting process for an international telecommunications equipment company.
Prepared, validated, and expedited initial shipment export documentation.
Staged consolidation and equipment transfer from Lucent Export Center to freight forwarder facilities.
Oversaw containerization of ocean cargo orders.
Coordinated ground transportation for domestic orders through designated common carriers.
Provided heavy customer service support for international customers in the Caribbean, Central America and South America region.
Assisted Warehouse Operations Manager in daily opening and closing operations.
Processed Customer Discrepancies Notifications and RMA's.
Checked incoming shipments for accuracy; processed re-stock for returned products in system.
Associates Degree:Technological Institute of Puerto Rico - Applied Sciences Computer Programming and Systems OperationsSan Juan, Puerto RicoApplied Sciences Computer Programming and Systems Operations Some college coursework completed.