Committed and motivated, with exceptional customer service and decision making skills. Strong work ethic and ambitious to learn and grow, with a professional demeanor and great initiative.
Microsoft Office proficiency
Professional and mature
Strong problem solver
Dedicated team player
Current Procedural Terminology (CPT)
Billing and coding
Insurance eligibility verifications
Loma Linda Heart & Surgical HospitalFebruary 2011 to CurrentRedlands, California
Registration meets the needs of the patients, answering to comments, questions and complaints.
Obtain patient demographics, insurance and guarantor information, ensures billing address is correct along with diagnosis and procedure for patient.
This data is collected and used to register and complete accounts in recently updated system EPIC or LLEAP for their visit to the hospital.
Also works with the Insurance Verification team, Health Plans, Insurance Reps, Medical Groups, nurses and Primary physicians to obtain authorizations on time for treatment/services.
Collect and calculate payments according to the contracted rates with the facility; this includes deductibles, co-payments, co-insurance and self pay rates.
Follow Compliance with all mandated Federal and State requirements.
Loma Linda University Medical CenterJanuary 2008 to February 2011Merchandise Stocker Loma Linda, California
Prepared Crates stacked with boxes that were filled with store items and placed in aisles; so that they were prepared for our team, had to use a system that the store created in order to correctly stock the item in its place.
Supplies that needed to be ordered or back stocked were recorded and pushed to back team.
Maintained all aisles free of clutter and did recovery on shelves.
Assisted with scanning the shelves for the new items being pulled.
Was trained in using their equipment, such as the scanner, price printer, and three of their operational trolleys to pull merchandise.
Provided guests with a comfortable and helpful visit at the Medical Center.
Helped guests with any questions regarding hospital internal and external directions, history, and any information (without breaking confidentiality code) on hospital departments and patients.
Provided updates for families of surgery patients, helping with wheelchairs for guests coming in to facility or for nurses discharging guests.
Provided great customer service, escort as needed, and direct guests through registration as needed.
Answered heavy flow of phone calls, communicated with nurses, doctors and employees for patient appointments or updates.
We help by using various systems, such as IDX, CHAIS, Q-Matic and GSPAGING.
TargetJuly 2007 to January 2008Team Night Shift Stocker Redlands, California
Victory Truck Insurance Brokerage, IncJune 2006 to July 2007Claims Assistant California
Filing, answering phone calls, communicated with agents who contracted with company for rates, organized client policies, updated changes made to policies, submitted changes to insurance companies when clients requested them, verified that payments were made for the changes before submitting, processed received information on a claim for clients, verified that all info required for forms, and was submitted to assign adjuster to client, made calls to clients to remind them of their insurance payment, would also received multiple methods of payments from clients for accounts, when clients came in for policies had to make sure all paper work was ready for agents to have signed, did finishing touches on anything missing in policies (signatures, payments, photos, DMV forms, any other information required), finished anything being mailed out, provided clients with proof of insurance whenever requested by the weight stations or endorsing companies, or when their permits needed to be activated or extended, spoke to new agents and set up appointments to have more information provided in order to get recruited, answered questions on options available for customers and their qualifications and helped clients with any comments or complaints.
Chaffey High SchoolJun 2006Diploma
Loma Linda UniversityDec. 2012Coding Certificate
Riverside Community CollegeJuly 2015Administration & Information Systems Associates
Loma Linda University2019BS, In progress: Health Information ManagementLoma Linda, CA