Motivational Volunteer experienced in driving community support with proactive approaches. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills.
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Service-oriented Volunteer committed to collaborating with others to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach.
Skills
Fundraising Event
Event Setup
Recordkeeping
Community Engagement
Verbal and Written Communication
Attention to Detail
Documentation and Reporting
Community Outreach
Administrative Support
Community Service
Event Planning
Flexible Schedule
Telephone and Email Etiquette
Public Speaking
Fundraising
Answering Phones
Team Collaboration
Relationship Building
[State] Driver's License
Volunteer Recruitment
Organized and Efficient
Adaptability and Dependability
Teamwork and Collaboration
Positive Attitude
Friendly and Outgoing
Project Oversight
Food Distribution
Administrative Tasks
Public Relations
Service Referrals
Experience
04/2016 to Current
Mentor VolunteerCarlie C's Iga – Goldsboro, NC,
Offered support and assistance to community members.
Helped organize and implement programs and projects to aid community and individuals.
Assisted with and organized programs, events, and activities to drive outreach initiatives.
Helped with prep, set up, and breakdown of community and public events.
Established and maintained relationships with fellow volunteers and organizational stakeholders.
Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
Resolved complaints or issues using strong customer service and engagement skills.
Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
Worked with military commands to prepare spouses for deployments
01/2005 to 05/2008
Boatswain's MateUS Navy – City, STATE,
Trained and supervised personnel handling shipboard maintenance functions.
Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
Prepared for underway operations by repairing, maintaining and stowing equipment.
Responded to onboard operational and medical emergencies with calm, level-headed approach.
Managed cargo loading and unloading to meet schedules and keep vessels balanced.
Coordinated landing signals for helicopters on [Type] ships.
Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
Oversaw ship operations during travel and kept watch for hazards.
Directed ships by operating navigational equipment and steering effectively at controlled speeds.
06/2002 to 01/2005
Customer Service ManagerKroger – City, STATE,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Upheld quality control policies and procedures to increase customer satisfaction.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Evaluated and authenticated returns, exchanges and voids.
Relayed customer feedback to cross-functional teams to improve products and services.
Managed cashiers
Assisted in payroll
Education and Training
Expected in 05/2004 to to
High School Diploma: North Forsyth High School - Cumming, GA GPA:
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