Over 5+ year's solid working experience in program management. Knowledge on computerized programs for building reports and making presentations. Leadership - adept at leading/managing cross-functional teams. Capable of leading high performing teams under tough deadlines, to meet expectations of clients. Strong communicator skills (verbal and written). Problem solver - creativity and forethought in solving complex program issues. Organizational ability and multi-tasking skills. Service orientation - People person and a team player.
FlexibilityDelegationKnowledge and extensive training of Alzheimer's DiseaseReliability Organization
mentor to the Memory Care neighborhood staff and families. I have also Mentored as a job coach for new
memory care directors in other communities.
Increased program revenueby being Able to maintain full census in collaboration with the directi=or of sales.I have mentored and supported families with our Alzheimer's
Memory Care Program Manager July 2013 to June 2016Sunrise Senior Living － San Mateo, CA
Involved in planning, organizing, developing and directing the overall operation of the memory care program in accordance with CQC regulations and the organization's standards and guidelines.
Serve as an advocate and point of contact for assigned patients and families by assisting with navigating medical systems and available resources in the Dementia and Alzheimer's program.
Execute strategies to improve patient experience and resolve issues that could impact seamless care progression.
Collaborate with a cross functional team (Case Managers, Social Workers, vendors and state) for best program practices/results.
Monitor budgets and resources allocated.
Manage and resolve issues that pertain human resource, employee and department safety, and risk management issues.
Communicate with home care vendors, direct care providers and other external agencies and will serve as an integral member of the patient care team.
Interview, hire and train and also plan ongoing training for staff development Maintain resource database for the different care levels, medication, families information by using case Management utilization tools like Yardi, EHR (Care Connect) and excel.
Participate in the development and implementation of new programs, operating protocols and communication initiatives related to care coordination.
Communicate need for education, referrals and resources to appropriate families and generate new resources and referral options for patients and families.
Perform data entry related to utilization review, patient care planning, community referrals and quality indicators in the medical record according to established guidelines.
Facilitate the production of Individualized Service Plans /care plans, Risk Assessments and daily assessment sheets.
Monitor all ongoing non-medical processes and practices within the department in accordance to both federal and State healthcare mandate.
Compile and present reports for issues and present them to the Executive Director / Regional Director.
Communicate regularly with client's family, to give them an update on their loved ones through care conferences.
January 2011 to June 2013Edmondson Living Center － San Jose, CA
Assisted Living Program manager Directed the recruitment process of key employees and the selection of consultants and outsource-vendors.
Compiled and presented reports on issues to the Executive Director / Regional Director using excel or PowerPoint/documentation.
Developed and initiated internal processes to improve assisted living program delivery within specific timeframes.
Established goals and milestones as per the desired results to be generated in the program.
Demonstrated financial awareness by conserving resources such as equipment and supplies, for example usage of gloves, adult briefs reducing the expenditure by 30%.
Participated in the performance improvement processes, per JCAHO and regulatory agencies.
Delegated taking of vital signs, intake and output of urine for testing.
Provided residents with daily restorative nursing care and services in accordance with the resident's assessment, care plan and as directed by supervisors.
Client Service / Staffing Coordinator October 2009 to November 2010Villa Sienna － Mountain View, CA
Coordinated the scheduling needs of clients with the appropriately matching caregiver's schedules and availability.
Communicated the schedules to clients, caregivers and field staff.
Documented all communications in our agency management system from client binders.
Verified work performed by the caregivers at the end of the week.
Managed field staff's performance including case managers, care givers.
Remained in communication with clients and field staff ensuring the quality we promise our clients and the community.
Coordinated Home Health Client's schedules with HHAs, CNAS and Nurses Processed applications including obtaining references and interviewing of new clients.
Education and Training
Masters : Science Healthcare Administration & Business ManagementScience Healthcare Administration & Business Management
Bachelors : Communication and HealthcareCommunication and Healthcare
agency, Assisted Living, budgets, caregiver, case Management, conferences, Client, clients, data entry, database, delivery, directing, documentation, financial, functional, home care, Home Health, human resource, Director, memory, excel, PowerPoint, nursing, organizing, patient care, processes, protocols, quality, recruitment, risk management, safety, scheduling, staff development, vital signs