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Membership Coordinator Resume Example

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MEMBERSHIP COORDINATOR
Professional Summary

Customer-service focused Administrative professional with 15+ years of experience including office management and executive support. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences. 


Well-versed in accounts payable, accounts receivable, payables, invoicing and database management.



Core Qualifications

Proficient in:

Microsoft Office

Concur

Novell

Citrix NFuse

MSI Function Key Systems

ACT

Other task specific software



  • Results-oriented
  • Client-focused
  • Quick learner
  • File/records maintenance
  • Accounts payable/receivable
  • Client Relations
  • Customer Satisfaction

Experience
Membership CoordinatorSep 2013 to Current
TREA: The Enlisted Association - Aurora, CO
  • Maintenance of national database
  • Efficient customer service via written and telephone inquiries to association members, future members, chapter presidents and committees.
  • Handle member and chapter complaints, issues and recommendations as needed
  • Monthly consolidation of membership reports, numbers and recommendations to Director and TREA President as assigned.
  • Ongoing staff support for Membership committee, Chapter Start Up and Assistance committee; Convention staff support.
  • Weekly caging; batching of all donations and memberships including credit card processing via PayPal.
  • Weekly reports regarding data; mailing of membership cards
  • Heavy involvement in annual convention including planning, delegate credentials, processing of convention payments and heading registration
  • Processing of chapter reports for Quarterly Chapter rebates.
  • Manage on-line store and walk-in orders, re-ordering, invoice processing and shipping.
  • Develop and implement ideas for new store products;inventory control
  • POC via phone and email regarding inquiries for multiple programs governed by The Memorial Foundation.
  • Receive, process and follow through of applications for multiple Memorial Foundation primarily benevolence and food cards.
Office ManagerFeb 2010 to Sep 2012
Binder & Binder - Denver, CO
  • In-charge of 12 person office; hiring, training, sole supervisor of caseworkers and attorneys..
  • Open communication between caseworkers and attorneys; held weekly/monthly meetings
  • Monthly statistical reports and office communication to corporate.
  • Reviewed work quality, productivity of office; delegated tasks appropriately throughout office staff.
  • Performed payroll and monitoring of employees attendance, breaks and time off.
  • Handled all difficult clients and high level cases personally to assure level of service.
Administrative AssistantMar 2007 to Jan 2009
Viawest Inc - Denver, CO
  • Assisted in account management, filing upkeep and processing new clients.
  • Provided consistent support to VP's and other high level office staff on various assigned projects.
  • Kept office organized and well maintained; ordered supplies, set up weekly luncheon meetings.
  • Operated 9 channel PBX, handling all calls for the company nationwide.
Accounting Administrative AssistantNov 2005 to Jan 2007
Kumar & Associates, Inc - Denver, CO
  • General A/P and A/R, weekly check runs, bank write-ups and check requests.
  • Handled petty cash, Insurance certificates and billing back-up; formatted, PDF'd, bound and distributed various letters, proposals and reports.
  • Daily mailing and distribution of Concrete Materials Testing results.
  • Weekly calculation, data entry and invoicing of lab units.
  • Helped organizing and executing various company wide events.
  • Performed various filing, phones, organizational tasks and supply ordering as needed.
Administrative AssistantJan 2005
Alumni Consulting - Greenwood Village, CO
  • Compiled weekly competitor reports and various other reports for sales team
  • Managed company database via ACT
  • Proof read job orders and updated company website accordingly.
  • Maintained a well-organized office, implemented and updated file system; sole PBX operator.
  • Various special projects with the CFO and CEO.
Executive AssistantJan 2004 to Apr 2005
Covenant Retirement Communities - Aurora, CO
  • Re-organized entire satellite office; sole support for 3 VP's and company architect; maintained a well organized office environment, paid all bills in a timely matter and organized monthly staff meetings.
  • Responsible for all phone correspondence, including national (regional) audio conferences, as well as correspondence with clients to arrange various meetings, ranging from 2 to 15 people.
  • Booked flights, hotels and rental cars for out of office travel;.processed expense reports through Concur.
  • Developed a format for project notebooks; implemented an office filing system.
  • Worked directly with VP of Marketing to set up national contracts and assisted marketing directors at all campuses across the country
  • Worked directly with the company architect and National Director of Project Development on processing 113's, LOE's, Pay Applications and Change Orders.
  • Assisted with keying, editing and distribution of various reports, letters and memos.
  • Finalized all office matters before permanent closure including, packing, shipping, sorting of files and office equipment, as well as matters dealing with the lease and property.
Front Desk ManagerNov 2002 to Jan 2004
Wellseley Inn & Suites - Aurora, CO
  • Direct corporate billing, A/P, A/R Auditing and variance analysis Internal Auditing.
  • Raised front desk internal audit score by seven points (conducted annually)
  • Preparation of tax exempt reports and maintenance of city ledger accounts
  • Scheduling and coordinating 5 full time/1 part time employee(s) to maintain 24 hour shift demands. On site trainer and HR representative i
  • In-house training for Hotel Shopping Network, with a property average over 90%
  • Directly assisted the acting General Manager with all hotel management duties for approximately six months during absence of General Manager.
Server/BartenderJan 1998 to Dec 2014
Various Restaurant Jobs - Denver, CO
Education
Associate of Arts2004Community College of Aurora - Aurora, CO
Bachelor of Arts, English2010University of Colorado - Denver, CO
High School Diploma1999Gateway High School - Aurora, CO
  • Valedictorian
Skills

Account management, A/P, A/rR, clients, data entry, editing, expense reports, filing, Office Manager, invoicing, System 21,letters, mailing, meetings, Microsoft Office programs,organizing, payroll, PBX, PDF, personnel,Scheduling, shipping, sorting, supervisor,phones, website, well organized

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Resume Overview

Companies Worked For:

  • TREA: The Enlisted Association
  • Binder & Binder
  • Viawest Inc
  • Kumar & Associates, Inc
  • Alumni Consulting
  • Covenant Retirement Communities
  • Wellseley Inn & Suites
  • Various Restaurant Jobs

School Attended

  • Community College of Aurora
  • University of Colorado
  • Gateway High School

Job Titles Held:

  • Membership Coordinator
  • Office Manager
  • Administrative Assistant
  • Accounting Administrative Assistant
  • Executive Assistant
  • Front Desk Manager
  • Server/Bartender

Degrees

  • Associate of Arts 2004
    Bachelor of Arts , English 2010
    High School Diploma 1999

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