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Member Services Manager/Receptionist Resume Example

Resume Score: 80%

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MEMBER SERVICES MANAGER/RECEPTIONIST
Summary

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues while multi-tasking other job responsibilities. Flexible and hardworking with the drive to succeed.

Highlights
  • Proficient in Banner
  • Proficient in Razor's Edge
  • Proper phone etiquette
  • Database management
  • Computer-savvy
  • Proficiency in inventory and ordering
  • Supervisory skills
  • Microsoft Office proficiency
  • Interviewing and training ability
  • Fast learning
  • Customer friendly
  • Cash handling
  • Food handling knowledge
  • Food production quality knowledge
  • Stable work history
  • Adaptable
  • Resourceful
Accomplishments

Received a yearly bonus for exceeding budget for building rentals. 


Received yearly raises for multi-tasking and adding new responsibilities to my job description. 


Research 

  • Investigated information on lost class rings reunite with owners after many years in some cases.

Process Improvement 

  • Created new invoices and better management of Building rentals.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax, database management, building rentals, daily cash logs and front-desk reception.

Experience
Member Services Manager/Receptionist08/2009 to CurrentBaylor Alumni AssociationWaco, Texas

Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Disperse incoming mail to correct recipients throughout the office. Organize files, fax reports and scan documents. Manage the day-to-day calendar for the Building. Maintain and rent out the Building for events. Serve as central point of contact for all outside vendors needing to gain access to the building.Update database current constituent information. Supervise and train student workers to work building rental events and set ups. Keep up with Inventory and order supplies for the office. Create a Daily Cash Log for all incoming donations.

Event Staff04/2007 to CurrentBaylor UniversityWaco, Texas

Run Concession Stands for events. Keep up with Inventory. Count Cash and compare to Inventory sheet. Carefully maintain sanitation, health and safety standards in all work areas.Take necessary steps to meet customer needs and effectively resolve food or service issues.

=02/1999 to 11/2005Pizza HutWaco, Texas
Shift Manager04/1995 to 02/1999Sonic Drive-InWaco, Texas

Managed Shifts

Went from a Car-Hop to Shift Manager within 2 years.


Education
GED
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Baylor Alumni Association
  • Baylor University
  • Pizza Hut
  • Sonic Drive-In

Job Titles Held:

  • Member Services Manager/Receptionist
  • Event Staff
  • =
  • Shift Manager

Degrees

  • GED

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