Pharmacy Technician with 17 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
Licenses
In good standing with theCalifornia Board of Pharmacy
Skill Highlights
Hospital and retail pharmacy professional
CPR certification
Exceptional patient care and interaction
Excellent telephone etiquette
HIPAA trained
Abbreviations comprehension
Counting and pouring expertise
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Customer service expert
Adaptive team player
Opening/closing procedures
Professional Experience
09/2014 - Current
Valley Presbyterian HospitalMedication Reconciliation Pharmacy Technician
Work with all the members of the health care team, to document the home medication history accurately and completely on paper and in the computer on all patients within 24 hours of admission to the hospital.
Conduct patient and/or family interviews focused on obtaining current medication regimens including prescription and over-the-counter (non- prescription) medications, as well as vitamin and herbal supplements for dosing, frequency and indications.
Clarify as many uncertainties as possible utilizing patient and family caregiver information, ambulatory pharmacy records, clinic records, long-term care facility records, and information from previous hospital encounters.
Contact the patient's outside pharmacy or physician to resolve all discrepancies in a timely manner.
Document resolution of discrepancies in the medical record so that the attending physician can review and validate the reconciled medication list.
Set priorities in relation to the needs and circumstances at the time with reference to the patients, co-workers and Physicians.
Give feedback to supervising pharmacist for continuous process improvement of the reconciliation process.
02/2003 - 08/2014
St Joseph HospitalPharmacy Technician
Assist licensed pharmacists in preparing prescriptions, ordering supplies maintaining patient records and billing, and maintaining inventory.
Responsible for assisting in the care and cleaning of pharmacy equipment.
Receive and screen prescription drug orders for completeness and accuracy.
Contact insurances for overrides and prior authorizations.
Prepare deposits at closing of each day.
Process all paperwork and reports at the end of every month to ensure proper payments.
Provide excellent customer service.
07/2001 - 02/2003
Universal CarePharmacy Technician
Meet the demands of this facility with regard to but not limited to failed claims and outstanding orders.
Provide an exceptional level of service that customers demand and expect.
Serve as liaisons between the policyholder and our insurance customers.
Investigate and resolve issues relating to processor rejects, insurance plan rejects, inaccurate information entered through other departments; prior authorizations, formulary issues, NDC and DEA numbers etc.
Interact with insurance carriers and other customers on a professional level.
01/2000 - 05/2001
Farmers Market PharmacyPharmacy Technician
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
10/1999 - 01/2000
Capitol DrugsPharmacy Technician
Pull medications from the shelf for the pharmacist, fill and label prescriptions,.
Reconstitute prescriptions, bill manual insurance programs and dual co-pays, perform data.
Provided friendly customer service at prescription drop-off and pick-up counters.
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Dispensed and delivered patient medications to patients throughout the hospital.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Correctly priced and filed prescriptions after they were filled.
Strictly maintained customer and patient confidentiality.
Precisely processed third party prescriptions and managed adjudication review.
08/1999 - 10/1999
Farmers Market PharmacyPharmacy Technician
Prepare and processes prior authorization form
Entered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters.
Dispensed and delivered patient medications to patient home.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Verified accuracy and completeness of information on prescription and refill requests.
05/1999 - 07/1999
Kaiser PermanentePharmacy Technician Extern
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
06/1998 - 06/1999
Bada & Okio Inc
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow.
Education and Training
American Career College - Los Angeles, CA, USPharmacy TechnicianCoursework in Pharmacy Technology, Pharmacology and Pharmacy Law
Skills
insurance billing, caregiver, closing, copying, excellent customer service, data
processing, delivery, faxing, general office duties, maintaining inventory, assists the pharmacist, maintain
files
