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Medical Support Assistant Resume Example

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MEDICAL SUPPORT ASSISTANT
Professional Summary

Organized Logistician and exceptional multitasker with excellent verbal and written communication skills. Offering over 5 years of hands-on experience in logistics management operations; planned, coordinated and evaluated logistical actions in support of specified missions. Forecasted logistical requirements, managed sensitive high-dollar equipment and resolved alignment issues.

Skills
  • Experience with Military vehicles, excellent driving record
  • Strong communication skills
  • Microsoft Office and Database Management
  • Recordkeeping
  • Active security clearance
  • Defense Travel Management System (DTMS)
Work History
Medical Support AssistantRaymond W. Bliss Army Health Center – Sierra Vista , AZ
Logistics Management Specialist, 04/2016 to 07/2019
Department Of State Embassy Of Brazil – Brasilia, Brazil
  • Managed annual Engineer Security Office budget of over $7.5 million dollars of security assets in US Embassy Brazil and four constituent consulates for Department of State in Brazil
  • Implemented and utilized automated bar code system to improve processes and systems, enabled 100% accuracy in tracking and accountability of assets both local and remote
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Worked with Regional Security Office (RSO) Brasilia to resolve security vulnerability problems, improved operations and security, and provided exceptional customer service
  • Developed standard operating procedures and document workflows for current and future process steps
  • Received work order requests, processed and closed out all requests in a timely and efficient manner; received recognition for excellent technical support from Embassy heads
  • Saved over $175K by organizing and implementing cost-saving initiatives. Cataloged and identified security assets for use and turned in old outdated equipment, long-standing problem tackled head on that increased productivity and accountability accuracy
  • Planned, coordinated, developed facts to resolve support problems regarding logistics security
Medical Support Assistant, 11/2014 to 11/2017
Kirk Army Medical Clinic – Aberdeen Proing Grounds, MD
  • Received Civilian of the Month award for providing outstanding patient care service
  • Gathered and analyzed facts and drew conclusions from information to provide services and applied problem solving skills on issues for improved customer wait time, customer service, process improvement and provider services
  • Utilized office automation equipment and word processing software to type a variety of material including progress reports, memos, and medical summaries
  • Entered and retrieved information from the Composite Health Care System (CHCS) and the automated call distribution system (Microlog) as to the appropriate area assigned
  • Performed clerical duties, such as word processing, data entry, answering phones and filing; booked 20 patient appointments per hour
  • Knowledge of military personnel regulations and procedures and general office administration. Skilled in typing 40 words per minute and possess the ability to communicate information clearly orally and in writing
  • Maintained and reviewed Competency Assessment Folders (CAF) material to determine employee training needs and deficiencies. Maintained automated information system to review employee material
  • Trained incoming clinical staff on use of Electronic Health Record (EHR) systems to ensure proper and secured transfer of patient information to Civilian providers
Human Resources Management Assistant, 02/2011 to 08/2013
Brook Army Medical Center (BAMC) – San Antonio, TX
  • Managed Physicians and Dentists Pay Plan (PDPP) Program for over 100 providers; encompassed providing real-time competitive provider incentive pay guidance to Human Resources Executives, while adhering to strict Army regulations, Table of Distribution & Allowances (TDA), and BAMC directives. Conducted new Provider orientation regarding PDPP program
  • Enhanced recruitment and placement of Providers utilizing analytical techniques and methods, gathered and analyzed competitive compensation packages for providers to ensure critical health care recruiting gaps were filled
  • Applied basic principles, provisions, laws, regulations, practices and techniques of staffing and recruitment regarding civilian personnel manpower documents to ensure actions reflected authorized positions from Table of Distribution & Allowances (TDA)
  • Communicated routinely with senior Human Resource Executives regarding Human Resource affirmative employment, recruitment and placement principles, policies, and practices and methods
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Served as drug testing coordinator for all Hospital Civilian personnel; briefed higher headquarters on drug testing status and delinquencies. Maintained automated rosters and adhered strictly to drug testing policies
  • Served as a member of the Hospital Education Committee; evaluated statistical data regarding customer service, complaints, and patient wait times. Determined department needs for education, training or staffing requirements in coordination with department leadership
Education
Certificate: Lean Six-Sigma-Health Care, 10/2015
Villanova University - Villanova, PA
Bachelor of Science: Business Administration, 12/2011
Trident University International - Cypress, CA
  • Minored in Human Resources Management
Accomplishments
  • Served as the main point of contact for Logistical Security needs during the 2017 Vice-Presidential visit to Brazil; ensured 100% serviceability and accountability of security assets
  • Awarded the Achievement Medal for Civilian Service for serving as the Officer in Charge of the Unit Organizational Day for over 500 Civilians, Soldiers and Family Members
  • Recognized as Civilian of the Month for providing excellent customer and patient care
  • Used Microsoft Excel to develop inventory tracking spreadsheets
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Resume Overview

Companies Worked For:

  • Raymond W. Bliss Army Health Center
  • Department Of State Embassy Of Brazil
  • Kirk Army Medical Clinic
  • Brook Army Medical Center (BAMC)

School Attended

  • Villanova University
  • Trident University International

Job Titles Held:

  • Medical Support Assistant
  • Logistics Management Specialist
  • Human Resources Management Assistant

Degrees

  • Certificate : Lean Six-Sigma-Health Care , 10/2015
    Bachelor of Science : Business Administration , 12/2011

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