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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Skills
  • Inventory controls
  • Accurate money handling
  • Team Building
  • Financial Management
  • Sales and marketing
  • Multitasking abilities
  • Computer skills
  • Ability to Lift 40 pounds
  • Strong Communication and Interpersonal Skills
  • Inventory Management
  • Building Customer Relationships and Loyalty
  • Energy and Physical Stamina
  • Sales and Promotions
  • Available Nights, Weekends and Holidays
  • Safety and Cleanliness Standards
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • POS Software
  • Adaptable and Flexible
  • Merchandise Recommendations
  • Meeting Sales Goals
  • Store Policies and Procedures
  • Engaging with Diverse Customers
  • Attention to Detail
  • Product Knowledge
  • Flexible Hours
  • Loss Prevention
  • Brand Promotion
  • Customer Service
  • Customer Needs Assessment
  • Register Opening and Closing
  • Information Analysis
Work History
Mcdonalds, 06/2021 - 07/2021
Red Robin International, Inc. Sunset Valley, TX,
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Server, 02/2021 - 07/2021
Arbys Saint Cloud, MN,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Crew Member, 03/2020 - 10/2020
Taco Bell City, State,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas as needed.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Developed and maintained courteous and effective working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma: , Expected in 05/2021
-
Eastern Wayne High School - Goldsboro, NC
GPA:
Status -
Top choice

Mcdonalds

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