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MassMutual Resume Example

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MASSMUTUAL
Summary

Characterized as an educated/knowledgeable, customer oriented individual, intuitive in reading people and relating to them at all different levels; well-developed efficient and effective style, utilizing a balance of concern for information and its applications. Highly motivated in seeking technical ways to accomplish objectives in an ethical and social manner.

Highlights
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Talent development
  • Training and development
Experience
July 2012
to
January 2013
The Hartford Life InsuranceWindsor, CTMassMutual

•Provide excellent customer service to participants, financial advisors, plan sponsors and third party administrators.

•Answering 800 number phone lines to resolve problems in a call center setting - answer approximately 80-90 phone calls per day.

•Obtained solid knowledge of retirement products.

•Maintain a strong commitment to my work on a daily basis.

•Provide first call resolution to participants.

•Obtain solid product knowledge and assisted in display maintenance.

•Attention to detail management.

•Assisted with new hire training and coach roaming when new customer service representatives are hired.

•Process financial transactions.

•Process loans.

•Process distributions and rollover of funds.

•Process high value transactions.

•Work efficiently on two platforms while maintaining a low average handle time of each call.

•Use effective written communication skills through daily emails.

January 2013
to
Current
Mass MutualEnfield, CTAccount Manager
  • Assist company owners with submitting 401k contributions, enrolling new employees and administrative questions.
  • Work in a team setting to ensure expectations of clients are met.
  • Complete trainings and learning bursts in a timely manner.
  • Work with various departments internally to ensure processing is completed efficiently and correct.
  • Answer telephone and email inquires Performed the essential activities on a daily basis in an office such as filing, e-mail, and faxing Placed phone calls to clients when needed Time management and ability to multi-task, ability to function under a fast paced environment with constant interruptions Use multiple brokerage operations software systems for Data Entry Coach the team to demonstrate customer service standards by ensuring the customers receive exceptional service by going above and beyond to accommodate their needs and wants.
March 2010
to
July 2012
The Hartford Life InsuranceWindsor, CTService Specialist
  • Provide excellent customer service to participants, financial advisors, plan sponsors and third party administrators.
  • Answering 800 number phone lines to resolve problems in a call center setting - answer approximately 80-90 phone calls per day.
  • Obtained solid knowledge of retirement products.
  • Maintain a strong commitment to my work on a daily basis.
  • Provide first call resolution to participants.
  • Obtain solid product knowledge and assisted in display maintenance.
  • Attention to detail management.
  • Assisted with new hire training and coach roaming when new customer service representatives are hired.
  • Process financial transactions.
  • Process loans.
  • Process distributions and rollover of funds.
  • Process high value transactions.
  • Work efficiently on two platforms while maintaining a low average handle time of each call.
  • Use effective written communication skills through daily emails.
January 2007
to
January 2010
Bright Horizon's Family SolutionsWindsor, CTToddler Primary Teacher
  • Successfully model the company's objectives and values.
  • Communicate daily with parents directly and/or via phone to provide detailed and timely information on their child's day, as well as address any concerns that may arise.
  • Accurately complete all necessary daily paperwork including children's experience sheets, accident reports and lesson plans in a timely manner.
  • Collaborate with co-workers in developing engaging activities and instructional material that is in alignment with individual learning needs and behaviors.
  • Conduct conferences with parents every 6 months or as needed.
  • Simultaneously manage multiple priorities while maintaining a strong focus on the health, well-being and safety of the children.
  • Remain calm, patient and non-defensive when handling classroom conflicts.
  • Design, develop and implement a full range of age appropriate indoor and outdoor activities and educational lessons that encourage children to advance their social development.
  • CPR and First Aid certification.
  • Completed NAEYC accreditation.
March 2005
to
March 2007
Mill Street Innovated HousingSpringfield, MAAdministrative Assistant
  • Assist with placement for international students that came to work at Six Flags.
  • Coordinate bus schedule for the attendants to get to and from work.
  • Assist with coordinating housing assignments.
  • Keep an organized filing system.
  • Check attendants in and out of housing as necessary.
  • Additional Responsibilities Champion Role for Innovated Solutions: Work with the members of my team on innovated solutions that will help improve everyday work processes.
  • Training & Coach Roaming: Assisted with current employees as wells new employees on developing key strengths within the call center.
Education
May 2012
Bay Path CollegeLongmeadow, MassBachelor's Degree: Science
2009
Asnuntuck Community CollegeAssociate's Degree: Human Resources PageHuman Resources Page
Interests
I volunteer to do any extra projects that are needed; such as making out going calls and researching problems that may arise with participants and require a quick turn around time. Fun Committee: As a member of the fun committee, I participate in building employee moral through various activities and events. Increasing collaborative efforts both within my team and throughout the whole RPG department.
Additional Information
  • Volunteer: I volunteer to do any extra projects that are needed; such as making out going calls and researching problems that may arise with participants and require a quick turn around time. Fun Committee: As a member of the fun committee, I participate in building employee moral through various activities and events. Increasing collaborative efforts both within my team and throughout the whole RPG department.
Skills

administrative, ADS, analytical skills, Attention to detail, call center, Coach, conferences, CPR, clients, excellent customer service, customer service, Data Entry, e-mail, email, fast, faxing, filing, financial, First Aid, focus, funds, General Office, Image, lesson plans, Lotus Notes, messaging, Microsoft Office, office, Microsoft Outlook, Microsoft Windows, 2000, 98, multi-tasking, negotiation, processes, safety, telephone, phone, Time management, verbal communication skills, Vista, written, written communication skills, writer

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Resume Overview

Companies Worked For:

  • The Hartford Life Insurance
  • Mass Mutual
  • Bright Horizon's Family Solutions
  • Mill Street Innovated Housing

School Attended

  • Bay Path College
  • Asnuntuck Community College

Job Titles Held:

  • MassMutual
  • Account Manager
  • Service Specialist
  • Toddler Primary Teacher
  • Administrative Assistant

Degrees

  • Bachelor's Degree : Science
    Associate's Degree : Human Resources Page

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