Experienced Voice Manager with strong leadership and relationship-building skills. Extensive experience in managing and supporting complex IT
Infrastructure Voice over IP (VoIP) technology implementation. A manager, technical project leader and
solutions engineer for large-scale VoIP deployments. Emphasis in providing measurable, value-added solutions for
substantial quality deliverables to accomplish long term business goals and meet financial commitments.
Summary of Qualifications
Strategic Business Planning and Execution
Cross-functional team management
Executive-level Customer engagement
High Productivity with collaboration approach
Global Enterprise in Europe, Asia & Latin America
Cross-culture Staff Training and Development
Complex problem solving
Highly skilled in managing teams for VoIP delivery
Manager Voice Services02/2016 － CurrentAtosSanta Ana, CA
Managed Voice and VoIP Engineering teams of 24 professionals supporting OC County Operations
and Transformation projects.
Defined strategy and business plan for
Voice team to meet strict SLAs
in conjunction with the US based Data Network Engineering team as part of the
support strategy for business critical information systems
Successful VoIP transformation of 18,000 users for 138 sites
Project implementation leader for voice implementation teams
Responsible for the analysis/troubleshooting of large scale enterprise VoIP networks
Vendor management for product delivery
Consults with clients to gather requirements and establish processes
Senior Network Engineer SME04/2014 － 03/2016Tata Consultancy ServicesIrvine, CA
Collaborated with transition team to identify existing managed services and procedures for voice team support.
Reviewed and provided additional procedures required.
Provide engineering support for new build and configuration for the Cisco CUCM 10 deployment.
Develop and maintain documentation for the Voice Services environment LLD, site documents and knowledge
transfers Install, configuration and deploy 8 Cisco UCS servers on RLS 10, four cluster build for the NAM,
EMEA, APAC and LATAM regions.
Monitor, administer and maintain all Voice Services as 2nd and 3rd level support resource for BAU.
Manage Unisys and third parties related to Voice Services and technologies.
Technical lead, project management and coordination for the decommissioning and migration of services for the
legacy Nortel PBX, Call Pilot voice mail and Symposium Contact Center to the Cisco platform.
Global Technical Delivery Manager04/2008 － 02/2014Hewlett PackardHome Office, CA
Managed a team of Implementation engineers and co-managed team of design engineers for the for the Cisco
VoIP transformation on acquisition of ML and BoA International account.
Team responsible for design, implementation and support of all international VoIP transformation and
deliverables for Bank of America and
ML account, the largest private Voice over
IP implementation worldwide, totaling 6000 locations and over
250,000 VoIP phones.
Supported sales pursuit team in all technical Telecom and VoIP technology for their quest to win new business on a high revenue account. Sales team won an extensive 8.2 billion renewal contract for Bank of America.
Senior Technical Support01/1990 － 02/2008Black BoxIrvine, CA
Technical support for the field technicians for all implementation and support of Nortel voice, contact center and
Develop support processes, apply understanding of software and hardware to diagnose problems, determine
appropriate course of action, and provide a complete follow-through to successful resolution.
Education and Training
2014Cisco Training and Certification
CCNA, CCNP, CCNP Voice and CCDP
2012 - 2013
Avaya Training and Certification
ACIS-6303 Avaya Certified Implementation Specialist Call Pilot 5.0 ACSS-3105 Avaya Certified Support Specialist
CS1000 Release 7.5
2000 - 2005
Nortel Training & Certification
NCSS -BCM50 Rls 3.0 & BCM200/400 Rls 4.0, CCMA 6.0 & CCMS 6.0, Call Pilot 4.0, SCCS 5.0, Succession 4.0 and
NNCTS Nortel Certified Technology Specialist Converged VoIP Telephony Solutions:ITIL Foundation