Manager & Tour Guide March 2013 to CurrentSegway at Cantigny － Wheaton, IL
Implemented launch of new Oak Park Segway branch.
Researched content for tours, created scripts, hired and trained tour guides, assisted with development of promotional materials, social media marketing and event promotions (4th of July Parade, Cantigny Member Night.
Corporate outings.) Acted as liaison between Segway owner and Cantigny personnel.
Always received outstanding reviews for safe, genial and engaging training and tours from a wide range of customers - teen to senior, anxious to venturesome.
Used Supersaas online reservation system and Virtual Merchant POS system.
Administrative Assistant January 2008 to December 2012Law Office of Henry B. Vess III, P.C.
Law Office of Henry B. Vess III, P.C. and
Special Eats, Sueson Vess － Wheaton, IL
Provided all administrative functions for husband and wife, attorney and gluten-free chef author/speaker.
Successfully juggled and prioritized the needs of two vastly different businesses.
Created and managed many Excel spreadsheets to maintain and analyze data used in medical malpractice and real estate condemnation cases.
Performed legal research using TrialSmith, online and book sources.
Made travel arrangements for attorney.
Special Eats (a company created to help those affected with sensitivities to gluten): Answered inquiries and kept calendar for speaking engagements and consultations.
Made speaker travel arrangements.
Managed the marketing and sale of the author's books, DVDs & gluten-free products using Gmail blasts, Constant Contact, Amazon, website, Paypal and POS payment tools.
Designed pamphlets and brochures using MS Word, Adobe Acrobat and Constant Contact.
Proof read and edited author's work (cookbook, marketing material, teaching materials).
Maintained separate books and performed general bookkeeping using QuickBooks Pro for both the Law Practice and Special Eats.
Office Manager & Referral Coordinator January 1990 to January 2008Oncology Joint Practice Associates － Winfield, IL
Office Manager Referral Coordinator
hired, trained and mentored personnel including reception, medical billing & collections, accounts payable, transcription and medical records.
Led monthly staff meetings.
Maintained vendor relationships for office facilities, equipment and supplies.
Counseled patients with regard to payment and financial aid resources.
Maintained physician hospital privileges, liability insurance and calendar.
Negotiated managed care insurance contracts and oversaw all non-clinical areas.
Managed Care : took part-time role allowing time to fulfill family obligations.
Coordinated HMO referrals, counseled patients on insurance benefits and covered staff vacations.
Project manager for employee Christmas parties, Nurses' Day celebrations, move to new facility including build-out of suite and a large records purge project.
Women's Ministry event planner: team design, creation and implementation of décor for event for 2500 women.
Continuing Learner: working on gardening certificate from Morton Arboretum.
Gourmet Dining: event planning, hosting in-home bistro events for 20-50 people: designing invitations, creating tablescapes, menus, set-up, serving, hiring entertainment and servers, acting as sous-chef and hostess.
Children's Supervisor for weekly early childhood program, coordinating and training volunteer teaching staff as well as teaching children and presenting to parents.
Bachelor of ScienceIowa State University
Resourceful, professional administrative candidate with management experience in customer service, hospitality and healthcare areas. Ready to bring meticulous administrative skills to a growing company in need of organizational support.
Mac & PC operating systems, Word, Excel, PowerPoint, Outlook, Medical Manager, Adobe Acrobat, QuickBooks, Constant Contact, Supersaas, Virtual Merchant, TrialSmith, PayPal, Facebook