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Manager Quality Assurance Resume Example

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MANAGER QUALITY ASSURANCE
Skills
Banyan Vines, Basic, capacity planning, Client/Server, COBOL, Crystal Reports, Database administration, dBASE III, documentation, Ghost, Excel,  office, Windows, Network, Paradox, Product Management and Development, Program Development, coding, project coordination, Quality Assurance, researching, Research, Scrum, SDLC, Specification, SQL, SQL Server, supervision, system configuration and documentation, technical assistance, user training, Troubleshoot, Troubleshooting, TSO, Upgrade, Validation, VM, Wang
Experience
Aug 2016 to Current
ISI TELEMANAGEMENT SOLUTIONS, LLC
  • Certified Scrum Master designation in August of 2016.
  • Facilitate Scrum Framework for three teams.
  • Daily stand-up meetings.
  • Review Meetings.
  • Retrospective Meetings.
  • Planning Meetings.
  • Encouraged and trained teams on use of Story Writing sessions.
  • Retrospective meetings focus on scrum values of openness, honesty and respect, using various exercises, such as the Ball Point Game.
  • Incorporated a 'Scrum of Scrums' meeting place using Spark.
  • Introduced Kanban to the application maintenance team to help keep track of software deficiencies.
  • Recommended coding change to in-house bug tracking software making it Scrum friendly.
  • Introduced a 'Sprint 0' concept, giving teams time to resolve external dependencies before new projects start.
  • Member of the Scrum Alliance Organization.
  • Continuing Scrum Master Education in order to receive CSP, Certified Scrum Professional designation.
Manager Quality AssuranceFeb 2009 to Aug 2016
ISI TELEMANAGEMENT SOLUTIONS, INC
  • Promoted to Manager of Quality Assurance.
  • Manage team of five Quality Assurance Analysts, including hiring, annual reviews, training and project coordination.
  • Project estimations and resource estimations on future projects.
  • Involved in complete SDLC of Call Accounting product: development, testing, and release.
  • Specification reviews with Product Management and Development teams.
  • Coordinate projects among staff in order to meet or beat scheduled deadlines.
  • Manage service releases and product releases to internal and external customers.
  • Implemented use of Hyper-V within the department, reducing time needed for backup/restores of test images from hours to minutes.
  • Implemented use of OnTestPad software for the building of test plans and cases.
Test Engineer/Team LeaderJan 2000 to Feb 2009
ISI TELEMANAGEMENT SOLUTIONS, INC
  • Managed team of Test Engineers, including hiring, annual reviews, training and project coordination.
  • Designed Unit and System level test plans for Call Accounting Management Software on web and Client/Server installations.
  • Validation and verification of each unit module completed by developers.
  • Review and track Engineering incidents as they pertain to testing and verification of product.
  • Create and distribute service releases to internal and external customers in a timely manner.
  • Ensure timely test and release of custom program change requests by clients.
  • Use SQL Query language to verify accuracy of data test results ACCOMPLISHMENTS:.
  • Reduced the number of release software CD's from six to one, reducing software release time by six weeks.
  • Increased accuracy of released software by researching past problems and verifying current software against them.
  • Reduced time required for customer reported problems to be verified and released.
  • Initiated the use of Ghost, Acronis and Windows Hyper-V software to keep various test environments, reducing the necessity of creating them from scratch.
Technical SpecialistMar 1988 to Nov 1999
FM GLOBAL INSURANCE COMPANY Protection Mutual Insurance Company
  • Advise all users of information services related items including new applications, hardware and software changes, as well as other modifications.
  • Oversaw the management of office systems functions in Western Operations, consisting of 11 offices and approximately 150 users.
  • Evaluate and recommend new computer equipment and assist in the user training on new equipment and programs in each of the Operating Centers and Branch Offices.
  • Research and develop new system applications and reports using Paradox or Crystal Reports as requested by all levels of users, distributing these among other Branch offices as needed.
  • Monitor system capacity and supervise adherence to established file control, security and backup procedures.
  • Troubleshoot hardware and software malfunctions.
  • Provide supervision and guidance for ten branch System Administrators.
  • Provide technical assistance for third party software and in-house applications, providing or recommending training as appropriate.
  • Assist the Training Department in defining needs and the evaluation of training resources.
  • Designed, created, and maintained corporate Wang Minis and Banyan Vines LAN operational environment.
  • Assisted in the successful conversion from Wang VS to Banyan Vines Network.
  • Database administration, focusing on proper drive usage and production moves.
  • Evaluated, installed, and configured the corporate email system.
  • Evaluated, planned and changed requirements for future improvements.
  • Designed and implemented system and documentation requirements for application security levels and assignments.
  • Performed capacity planning, system configuration and documentation.
  • Scheduled and supervised system level maintenance.
Education and Training
Bachelor of General ScienceMicro Computers. Roosevelt University － Arlington, IL
Associate of Science, Data ProcessingTriton College Northeastern Illinois University － River Grove Chicago, ILData Processing
Scrum Master CertificationAdvanced Scrum Master - Become a Servant Leader, TestComplete, SQL Server Administration, Upgrade, Repair, Maintenance and Troubleshooting of Personal Computers, Vines Basic Administration, dBASE III with Adam Greene, Lotus Complete, VS/VM Administration, VS Advanced Administration, JCL for TSO, VS System Operations, Interactive VS COBOL Program Development, VS Programmers Introduction, Procedure Language (Wang).
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Resume Overview

Companies Worked For:

  • ISI TELEMANAGEMENT SOLUTIONS, LLC
  • ISI TELEMANAGEMENT SOLUTIONS, INC
  • FM GLOBAL INSURANCE COMPANY Protection Mutual Insurance Company

School Attended

  • Micro Computers. Roosevelt University
  • Triton College Northeastern Illinois University

Job Titles Held:

  • Manager Quality Assurance
  • Test Engineer/Team Leader
  • Technical Specialist

Degrees

  • Bachelor of General Science
    Associate of Science , Data Processing
    Scrum Master Certification

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