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Manager of Programming Resume Example

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MANAGER OF PROGRAMMING
Experience
Manager of Programming, 01/2018 to 08/2019
Company Name – City, State
  • Acted as ABB's (8th largest Cable Operator) designated administrator and managed database system ensuring accuracy for multiple company's cable divisions (including all programming changes, signal authorizations, bandwidth, channel lineups & contact information).
  • Managed Video On Demand and TV Everywhere online streaming rights execution/organization in conjunction with Head of Content Acquisition.
  • Supervised day-to-day management of video operations deliverables and led bi-monthly call with all lead engineering and key management.
  • Provided Talking Points to guide Call Centers/CSRs in all video operations changes.
  • Led/executed all programmer direct remittance/invoicing/reporting processes and acted as primary liaison between ABB's accounts payable/finance and data team to ensure accuracy in payment of over $18M monthly expense.
  • Worked with MIS/data/finance team to develop better tracking systems to accurately capture subscriber information for payment.
  • Managed all contractual marketing support obligations with marketing & programmers.
  • Worked with programming and finance team on audits and deal compliance.
  • Managed/tracked supplemental programming requirements including syndication exclusivity, non-duplication, retransmission and must carry elections.
  • Handled multitude of ad hoc projects, analysis, and research as needed.
Programming Manager, 06/2007 to 01/2018
Company Name – City, State
  • While reporting to SVP Programming, collaborated with Marketing, Legal and Field Engineering management in all facets of business which enabled a department of two to grow/exceed its annual budgeting goals/objects.
  • With over 20+ years' experience in the cable industry, established strong reputation as an effective leader who brings extensive knowledge and insight to business practices and processes.
  • Acted as main liaison/resource to support various company entities that relied on expertise, advice and follow-up.
  • Populated/computed annual budget costs (accounted for 85% of company's expense); maintained & analyzed expense to ensure minimal monthly variances remained within a 2% variance against $52M programming budget.
  • Collaborated with 5 internal departments to ensure successful annual launches over 30+ new cable TV, broadcast, video on demand, and on line streaming network services.
  • Managed over 300 online programming/retransmission content legal agreements & summarized key facets for high level/legal management team reference.
  • Implemented/executed FCC required customer communications and messaging to satisfy legal compliance and to avoid cable operator fines.
  • Maintained a multitude of successful business relationships to develop, manage and effectively execute a myriad of daily programming project initiatives/processes.
  • Initiated new protocols benefiting several departments which attributed to fewer internal support/call center inquiries.
Manager, 11/1999 to 06/2007
Company Name
  • Consistently increased annual revenues by 30% by managing day to day bookkeeping, customer relations and marketing for our video production side business (Premiere Video Productions) while spouse worked a full-time job at QVC, Inc.
  • Volunteered as an aide for children's pre- and elementary schools.
  • Coordinated multiple social events to promote growth and friendships in the local neighborhood/community.
  • Filled in as office/bookkeeper for a friend's woodworking business on an as needed basis.
03/1989 to 11/1999
Company Name – City, State
  • Worked closely with VP of Programming/Public Affairs to support and facilitate a multitude of department activities and steady flow of ad hoc projects which involved an extensive workload.
  • Supported/streamlined various marketing, customer service and operational efforts which resulted in added customer service satisfaction.
  • Resolved external customer-related and reregulation issues.
  • Executed logistical planning and organizational details associated with annual employee picnic and holiday parties, various meetings, and public affairs/local community outreach projects.
  • Initiated, coordinated and executed all elements involved in annual Recognition Awards program.
  • Developed all materials, organized judging and creation of awards and certificates in house (saving the company significant time and expense), and attended/ran awards presentation at ceremony dinner with VP of Programming/Public Affairs.
  • Designed, managed and co-edited internal quarterly company newsletter ("Evolutions") which encompassed a multitude of information and contributions from over eight regional offices, as well as managed outside consultant on design aspects.
  • Provided excellent internal customer service which contributed to successful renewal of cable television franchises and achieving Federal Communications Commissions ("FCC") system requirements.
  • Accountable for collecting and ensuring the timely receipt of over 2 million dollars' worth of ad hoc and unbudgeted programming launch dollars.
Work History
Manager of Programming, 01/2018 to 08/2019
Company Name – City, State
  • Acted as ABB's (8th largest Cable Operator) designated administrator and managed database system ensuring accuracy for multiple company's cable divisions (including all programming changes, signal authorizations, bandwidth, channel lineups & contact information).
  • Managed Video On Demand and TV Everywhere online streaming rights execution/organization in conjunction with Head of Content Acquisition.
  • Supervised day-to-day management of video operations deliverables and led bi-monthly call with all lead engineering and key management.
  • Provided Talking Points to guide Call Centers/CSRs in all video operations changes.
  • Led/executed all programmer direct remittance/invoicing/reporting processes and acted as primary liaison between ABB's accounts payable/finance and data team to ensure accuracy in payment of over $18M monthly expense.
  • Worked with MIS/data/finance team to develop better tracking systems to accurately capture subscriber information for payment.
  • Managed all contractual marketing support obligations with marketing & programmers.
  • Worked with programming and finance team on audits and deal compliance.
  • Managed/tracked supplemental programming requirements including syndication exclusivity, non-duplication, retransmission and must carry elections.
  • Handled multitude of ad hoc projects, analysis, and research as needed.
Programming Manager, 06/2007 to 01/2018
Company Name – City, State
  • While reporting to SVP Programming, collaborated with Marketing, Legal and Field Engineering management in all facets of business which enabled a department of two to grow/exceed its annual budgeting goals/objects.
  • With over 20+ years' experience in the cable industry, established strong reputation as an effective leader who brings extensive knowledge and insight to business practices and processes.
  • Acted as main liaison/resource to support various company entities that relied on expertise, advice and follow-up.
  • Populated/computed annual budget costs (accounted for 85% of company's expense); maintained & analyzed expense to ensure minimal monthly variances remained within a 2% variance against $52M programming budget.
  • Collaborated with 5 internal departments to ensure successful annual launches over 30+ new cable TV, broadcast, video on demand, and on line streaming network services.
  • Managed over 300 online programming/retransmission content legal agreements & summarized key facets for high level/legal management team reference.
  • Implemented/executed FCC required customer communications and messaging to satisfy legal compliance and to avoid cable operator fines.
  • Maintained a multitude of successful business relationships to develop, manage and effectively execute a myriad of daily programming project initiatives/processes.
  • Initiated new protocols benefiting several departments which attributed to fewer internal support/call center inquiries.
Manager, 11/1999 to 06/2007
Company Name
  • Consistently increased annual revenues by 30% by managing day to day bookkeeping, customer relations and marketing for our video production side business (Premiere Video Productions) while spouse worked a full-time job at QVC, Inc.
  • Volunteered as an aide for children's pre- and elementary schools.
  • Coordinated multiple social events to promote growth and friendships in the local neighborhood/community.
  • Filled in as office/bookkeeper for a friend's woodworking business on an as needed basis.
03/1989 to 11/1999
Company Name – City, State
  • Worked closely with VP of Programming/Public Affairs to support and facilitate a multitude of department activities and steady flow of ad hoc projects which involved an extensive workload.
  • Supported/streamlined various marketing, customer service and operational efforts which resulted in added customer service satisfaction.
  • Resolved external customer-related and reregulation issues.
  • Executed logistical planning and organizational details associated with annual employee picnic and holiday parties, various meetings, and public affairs/local community outreach projects.
  • Initiated, coordinated and executed all elements involved in annual Recognition Awards program.
  • Developed all materials, organized judging and creation of awards and certificates in house (saving the company significant time and expense), and attended/ran awards presentation at ceremony dinner with VP of Programming/Public Affairs.
  • Designed, managed and co-edited internal quarterly company newsletter ("Evolutions") which encompassed a multitude of information and contributions from over eight regional offices, as well as managed outside consultant on design aspects.
  • Provided excellent internal customer service which contributed to successful renewal of cable television franchises and achieving Federal Communications Commissions ("FCC") system requirements.
  • Accountable for collecting and ensuring the timely receipt of over 2 million dollars' worth of ad hoc and unbudgeted programming launch dollars.
Education
Associate of Science: Business Administration, 1986
Immaculata University - City, State
Summary
About Me Project Management - Office/Administrative - Customer Service/Marketing Over 30+ years' experience in the business office/administrative and project management environment with particular expertise in creativity, detail orientation, and written/verbal communications. Strong leadership, organizational, interpersonal, and decision-making skills as utilized in the diverse management of project experience. A take-charge individual who succeeds in multitasking, problem solving, and handling challenging project initiatives. Valued as a dedicated, conscientious, hardworking team player who thrives on supporting results that affect the bottom line. Associate of Science in Business Administration, Immaculata University.
Highlights
  • MS Outlook/Office
  • Accounting/Bookkeeping/Budgeting
  • Data Analysis
  • Customer Relations/Care
  • Resourceful
  • Communication
  • Dependable/Dedicated/Hardworking
  • Decision Making
  • Self-Motivation
  • Conflict Resolution
  • Leadership
  • Team Player
  • Event Planning
  • Accounting, Legal
  • Accounts payable, Legal compliance
  • Premiere, Managing
  • Ad, Marketing
  • Bookkeeping, Materials
  • Bookkeeper, Meetings
  • Broadcast, Messaging
  • Budgeting, Office
  • Budget, MS Outlook
  • Bi, MIS
  • Cable, Network
  • Call center, Newsletter
  • Conflict Resolution, Organizational
  • Consultant, Processes
  • Content, Programmer
  • Creativity, Programming
  • Customer Relations, Protocols
  • Customer service, Reporting
  • Data Analysis, Research
  • Database, Team Player
  • Decision Making, TV
  • Dependable, Television
  • Engineering management, Video
  • Event Planning, Video production
  • Finance
  • Invoicing
  • Leadership
Skills
  • MS Outlook/Office
  • Accounting/Bookkeeping/Budgeting
  • Data Analysis
  • Customer Relations/Care
  • Resourceful
  • Communication
  • Dependable/Dedicated/Hardworking
  • Decision Making
  • Self-Motivation
  • Conflict Resolution
  • Leadership
  • Team Player
  • Event Planning,
  • Accounting, accounts payable, Premiere, ad, Bookkeeping, bookkeeper, broadcast, Budgeting, budget, bi, Cable, call center, Conflict Resolution, consultant, content, Creativity, Customer Relations, customer service, Data Analysis, database, Decision Making, Dependable, Engineering management, Event Planning, finance, invoicing, Leadership, Legal, legal compliance, managing, marketing, materials, meetings, messaging, Office, MS Outlook, MIS, network, newsletter, organizational, processes, programmer, Programming, protocols, reporting, research, Team Player, TV, television, Video, video production
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    Resume Overview

    School Attended

    • Immaculata University

    Job Titles Held:

    • Manager of Programming
    • Programming Manager
    • Manager

    Degrees

    • Associate of Science : Business Administration , 1986

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