Manager of Programming Resume Example
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MANAGER OF PROGRAMMING
Experience
Manager of Programming, 01/2018 to 08/2019
Wabtec Corporation – Chicago , IL
Wabtec Corporation – Chicago , IL
- Acted as ABB's (8th largest Cable Operator) designated administrator and managed database system ensuring accuracy for multiple company's cable divisions (including all programming changes, signal authorizations, bandwidth, channel lineups & contact information).
- Managed Video On Demand and TV Everywhere online streaming rights execution/organization in conjunction with Head of Content Acquisition.
- Supervised day-to-day management of video operations deliverables and led bi-monthly call with all lead engineering and key management.
- Provided Talking Points to guide Call Centers/CSRs in all video operations changes.
- Led/executed all programmer direct remittance/invoicing/reporting processes and acted as primary liaison between ABB's accounts payable/finance and data team to ensure accuracy in payment of over $18M monthly expense.
- Worked with MIS/data/finance team to develop better tracking systems to accurately capture subscriber information for payment.
- Managed all contractual marketing support obligations with marketing & programmers.
- Worked with programming and finance team on audits and deal compliance.
- Managed/tracked supplemental programming requirements including syndication exclusivity, non-duplication, retransmission and must carry elections.
- Handled multitude of ad hoc projects, analysis, and research as needed.
Programming Manager, 06/2007 to 01/2018
Belle Tire – Traverse City , MI
Belle Tire – Traverse City , MI
- While reporting to SVP Programming, collaborated with Marketing, Legal and Field Engineering management in all facets of business which enabled a department of two to grow/exceed its annual budgeting goals/objects.
- With over 20+ years' experience in the cable industry, established strong reputation as an effective leader who brings extensive knowledge and insight to business practices and processes.
- Acted as main liaison/resource to support various company entities that relied on expertise, advice and follow-up.
- Populated/computed annual budget costs (accounted for 85% of company's expense); maintained & analyzed expense to ensure minimal monthly variances remained within a 2% variance against $52M programming budget.
- Collaborated with 5 internal departments to ensure successful annual launches over 30+ new cable TV, broadcast, video on demand, and on line streaming network services.
- Managed over 300 online programming/retransmission content legal agreements & summarized key facets for high level/legal management team reference.
- Implemented/executed FCC required customer communications and messaging to satisfy legal compliance and to avoid cable operator fines.
- Maintained a multitude of successful business relationships to develop, manage and effectively execute a myriad of daily programming project initiatives/processes.
- Initiated new protocols benefiting several departments which attributed to fewer internal support/call center inquiries.
Manager, 11/1999 to 06/2007
Bickford Senior Living
Bickford Senior Living
- Consistently increased annual revenues by 30% by managing day to day bookkeeping, customer relations and marketing for our video production side business (Premiere Video Productions) while spouse worked a full-time job at QVC, Inc.
- Volunteered as an aide for children's pre- and elementary schools.
- Coordinated multiple social events to promote growth and friendships in the local neighborhood/community.
- Filled in as office/bookkeeper for a friend's woodworking business on an as needed basis.
03/1989 to 11/1999
Programming & Public Affairs Administrator, Harron Communications Dba MetroCast Communications – Shelby , STATE
Programming & Public Affairs Administrator, Harron Communications Dba MetroCast Communications – Shelby , STATE
- Worked closely with VP of Programming/Public Affairs to support and facilitate a multitude of department activities and steady flow of ad hoc projects which involved an extensive workload.
- Supported/streamlined various marketing, customer service and operational efforts which resulted in added customer service satisfaction.
- Resolved external customer-related and reregulation issues.
- Executed logistical planning and organizational details associated with annual employee picnic and holiday parties, various meetings, and public affairs/local community outreach projects.
- Initiated, coordinated and executed all elements involved in annual Recognition Awards program.
- Developed all materials, organized judging and creation of awards and certificates in house (saving the company significant time and expense), and attended/ran awards presentation at ceremony dinner with VP of Programming/Public Affairs.
- Designed, managed and co-edited internal quarterly company newsletter ("Evolutions") which encompassed a multitude of information and contributions from over eight regional offices, as well as managed outside consultant on design aspects.
- Provided excellent internal customer service which contributed to successful renewal of cable television franchises and achieving Federal Communications Commissions ("FCC") system requirements.
- Accountable for collecting and ensuring the timely receipt of over 2 million dollars' worth of ad hoc and unbudgeted programming launch dollars.
Work History
Manager of Programming, 01/2018 to 08/2019
Company Name – City , State
Company Name – City , State
- Acted as ABB's (8th largest Cable Operator) designated administrator and managed database system ensuring accuracy for multiple company's cable divisions (including all programming changes, signal authorizations, bandwidth, channel lineups & contact information).
- Managed Video On Demand and TV Everywhere online streaming rights execution/organization in conjunction with Head of Content Acquisition.
- Supervised day-to-day management of video operations deliverables and led bi-monthly call with all lead engineering and key management.
- Provided Talking Points to guide Call Centers/CSRs in all video operations changes.
- Led/executed all programmer direct remittance/invoicing/reporting processes and acted as primary liaison between ABB's accounts payable/finance and data team to ensure accuracy in payment of over $18M monthly expense.
- Worked with MIS/data/finance team to develop better tracking systems to accurately capture subscriber information for payment.
- Managed all contractual marketing support obligations with marketing & programmers.
- Worked with programming and finance team on audits and deal compliance.
- Managed/tracked supplemental programming requirements including syndication exclusivity, non-duplication, retransmission and must carry elections.
- Handled multitude of ad hoc projects, analysis, and research as needed.
Programming Manager, 06/2007 to 01/2018
Company Name – City, State
Company Name – City, State
- While reporting to SVP Programming, collaborated with Marketing, Legal and Field Engineering management in all facets of business which enabled a department of two to grow/exceed its annual budgeting goals/objects.
- With over 20+ years' experience in the cable industry, established strong reputation as an effective leader who brings extensive knowledge and insight to business practices and processes.
- Acted as main liaison/resource to support various company entities that relied on expertise, advice and follow-up.
- Populated/computed annual budget costs (accounted for 85% of company's expense); maintained & analyzed expense to ensure minimal monthly variances remained within a 2% variance against $52M programming budget.
- Collaborated with 5 internal departments to ensure successful annual launches over 30+ new cable TV, broadcast, video on demand, and on line streaming network services.
- Managed over 300 online programming/retransmission content legal agreements & summarized key facets for high level/legal management team reference.
- Implemented/executed FCC required customer communications and messaging to satisfy legal compliance and to avoid cable operator fines.
- Maintained a multitude of successful business relationships to develop, manage and effectively execute a myriad of daily programming project initiatives/processes.
- Initiated new protocols benefiting several departments which attributed to fewer internal support/call center inquiries.
Manager, 11/1999 to 06/2007
Company Name
Company Name
- Consistently increased annual revenues by 30% by managing day to day bookkeeping, customer relations and marketing for our video production side business (Premiere Video Productions) while spouse worked a full-time job at QVC, Inc.
- Volunteered as an aide for children's pre- and elementary schools.
- Coordinated multiple social events to promote growth and friendships in the local neighborhood/community.
- Filled in as office/bookkeeper for a friend's woodworking business on an as needed basis.
03/1989 to 11/1999
Company Name – City, State
Company Name – City, State
- Worked closely with VP of Programming/Public Affairs to support and facilitate a multitude of department activities and steady flow of ad hoc projects which involved an extensive workload.
- Supported/streamlined various marketing, customer service and operational efforts which resulted in added customer service satisfaction.
- Resolved external customer-related and reregulation issues.
- Executed logistical planning and organizational details associated with annual employee picnic and holiday parties, various meetings, and public affairs/local community outreach projects.
- Initiated, coordinated and executed all elements involved in annual Recognition Awards program.
- Developed all materials, organized judging and creation of awards and certificates in house (saving the company significant time and expense), and attended/ran awards presentation at ceremony dinner with VP of Programming/Public Affairs.
- Designed, managed and co-edited internal quarterly company newsletter ("Evolutions") which encompassed a multitude of information and contributions from over eight regional offices, as well as managed outside consultant on design aspects.
- Provided excellent internal customer service which contributed to successful renewal of cable television franchises and achieving Federal Communications Commissions ("FCC") system requirements.
- Accountable for collecting and ensuring the timely receipt of over 2 million dollars' worth of ad hoc and unbudgeted programming launch dollars.
Education
Associate of Science: Business Administration, 1986
Immaculata University - City, State
Immaculata University - City, State
Summary
About Me
Project Management - Office/Administrative - Customer Service/Marketing
Over 30+ years' experience in the business office/administrative and project management environment with particular expertise in creativity, detail orientation, and written/verbal communications. Strong leadership, organizational, interpersonal, and decision-making skills as utilized in the diverse management of project experience. A take-charge individual who succeeds in multitasking, problem solving, and handling challenging project initiatives. Valued as a dedicated, conscientious, hardworking team player who thrives on supporting results that affect the bottom line. Associate of Science in Business Administration, Immaculata University.
Highlights
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Skills
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Resume Overview
School Attended
- Immaculata University
Job Titles Held:
- Manager of Programming
- Programming Manager
- Manager
Degrees
- Associate of Science : Business Administration , 1986
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