Customer service oriented dedicated to providing the highest level of customer service. Personable, outgoing and efficient with the capacity to multi-task. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills
25-30WPM typing speed
Customer service-oriented
Accurate and detailed
Efficient multi-tasker
Personable
Motivated team player
Flexible
Pleasant demeanor
Work History
Manager of Customer Service, 07/2012
to 01/2013 Hannaford – Oneonta,
NY
Managed /cash office/frontend/service center operations with established company policies.
Managed work schedules to maintain effective customer service Hired ,trained and developed associates to meet department needs Supervise performance of all duties and responsibilities of department Attained departmental budgeted payroll, over/shorts, bad checks and supplies Maintained solid communication in department and throughout the organization Handled cash pickups and change orders and logged Assigned fixed activities to associates during idle periods Cover lunch and rest breaks as needed Data entry of computer based programs Assisted other departments as needed.
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Answered customer telephone calls promptly and in an appropriate manner.
Assistant Manager, 04/2006
to 07/2012
of Customer Service Hannaford Mohawk Street Utica Helped manage cash office/ frontend/service center operations with established company policies trained and developed associates to meet department needs Assigned fixed activities to associates during idle periods Accurately scan customers groceries and tendered order Verify customers forms of payment and forms of identification Cover lunch and rest breaks as needed Assisted other departments as needed.
Service Leader Hannaford Commercial Drive, 10/2003
to 01/2006 New Hartford,
NY
Supervise Associates on front end Cover lunch and rest breaks as needed Accurately scan customers groceries and tendered order Assigned fixed activities to associates during idle periods Verify customers forms of payment and forms of identification Assisted other departments as needed.
Cemetery Superintendent, 04/1999
to 05/2006 Crown Hill Memorial Park – Clinton,
NY
Cemetery Worker, 05/1994
to 04/1999 Catholic Cemeteries – Utica,
NY
Grounds maintenance,
Sold burial space Filled out and filed all paperwork to local officials Open and closed burial sites Prepared grounds for major holidays Data entry of computer based programs Answer phones.
Grounds maintenance,
Filled out and filed all paperwork to local officials Open and closed burial sites Prepared grounds for major holidays Answer phones Typing and data entry on company specific software.
Education
GED: 1984 Sherburne Earlville - Sherburne NY
Continuing education in Medical Terminology, Medical Coding & Billing and Medical Office Assisant
