Solid background in multiple aspects of restaurant operations within the food service industry. Multi-Unit & General Manager of Full Service & Quick Service Restaurants. To obtain a position as a multi-unit manager, in the restaurant industry, with a growing organization that is driven by profitability and guest satisfaction. To acquire a multi-unit position utilizing my supervisory skills to develop and lead a high performing team and teams that strive to exceed the Company's expectations and goals NOTABLE ACHIEVEMENTS Restaurant Training Manager. 2006 & 2007 Outstanding Achievement Award for Mystery Shop Average. First restaurant within the franchise to be certified by Dunkin Brands for Service the Dunkin Way. First manager in the franchise to manage two different restaurants to certification by Dunking Brands for Service the Dunkin Way. Managed a Warwick, R. I. Dunkin Donuts to five consecutive quarters of positive sales growth. Assisted in the development of the company manager and employee training manual. Worked on several "NEXT STEP" and "BOS" projects (inventory, food cost, and payroll system). Opened Providence College locations. Worked as a troubleshooter to problem solve in numerous poor performing locations and prepared them for transition to a new restaurant management team. Promoted to Multi-Unit Manager of 7 stores. Over saw remodels to 3 restaurants and assisted in many more
Experience
Manager/Multi-Unit Manager07/2004 to 07/2016 Dan's Management D.B.A. Dunkin' Donuts/Baskin Robbins
Multi-Unit Manger of 7 stores for more than 5 years to annual sales of $10 million Implemented cost saving initiatives to increase the bottom line Lead my team to positive sales growth for 7 consecutive years Proven record for increasing sales, customer relations, and restaurant P & L.
Daily and weekly responsibilities include, but not limited to, sales building, training, marketing, cost controls, hiring, security, and safety, Quality, Service, Cleanliness and Hospitality.
Managed multi units in Providence from 01/2008-Present assisted other O.M's in Restaurant Operations within the Providence area.
Identified, trained and developed hourly employees into management leadership positions Involved in all new restaurant openings and remodel preparations Involved in manager training program Restaurant Manager of a Dunkin Donuts with sales in excess of 1.75 million dollars annually.
Training Manager for newly hired managers.
Consistently delivering outstanding restaurant operations measured by guest satisfaction tools "Mystery Shops" and restaurant operations reports.
Through consistent operations and managing by objectives reduced employee turnover to below industry standards.
Assistant General Manager02/2003 to 07/2004 Marjan Co. Inc., D.B.A. Country Inn
of a full service restaurant in Warren R.I.
with sales in excess of 2 million dollars annually.
Responsible for P & L, liquor cost, & sales.
03/2001 to 02/2003
Vinny T's of Boston.
Assistant General Manager of a full service restaurant based in Boston, Mass.
with sales in excess of 4 million dollars annually.
Responsible for P & L, liquor cost, & sales building.
Restaurant Training Manager.
Opened two locations as A.G.M.
Seekonk & Shrewsbury, Mass.
General Manager10/2000 to 03/2001 Marjan Co. Inc., D.B.A. East Side Mario's
General Manager of a full service restaurant with sales in excess of 1.75 million dollars annually.
Responsible for P & L, liquor cost, sales building, and unit human resources.
Assistant General Manager
Bar Manager
Service Manager
Shift Supervisor/Waiter/Bartender06/1995 to 10/2000 Marjan Co. Inc., D.B.A. East Side Mario's
Education
1995Community College Of Rhode Island
Graduated Cranston High School
Skills
customer relations, General Manager, hiring, human resources, leadership, managing, marketing, Quality, restaurant operations, safety, sales
