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MANAGER CORPORATE REAL ESTATE Resume Example

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MANAGER CORPORATE REAL ESTATE
Professional Experience
January 1997 to CurrentAT&T － Fort Worth, Texas
  • Develop, align, and execute real estate strategies that support business requirements, plans, and objectives for future real estate needs.
MANAGER CORPORATE REAL ESTATE
January 2009 to CurrentAT&T － Fort Worth, Texas
  • Build strong internal relationships and partner with management to manage and execute a variety of real estate needs.
  • Manage and execute real estate activities AT&T's real estate portfolio, including analyzing and evaluating existing portfolio and recommending future strategy.
  • Monitor building operating expenses and approve expense requests.
  • Coordinate with Finance and outsourced facility management service provider to develop the annual plan.
  • Translate objectives into real estate strategies and lead third-party broker partnerships relating to real estate transaction services.
  • Supervise a team of 10 Senior Record Clerks in the qualification and authorization processes for potential suppliers for contracts Drastically reduced cycle time of qualifying vendors by streamlining the communications process and facilitating group correspondences to increase efficiency and transparency Play integral role in the annual budget process by providing key summaries assist in the creation of strategic plans Achieved a 97.9% customer satisfaction rating from internal Property Managers and Contract Managers Recipient of the Key Contributor Award in 2015 and 2016 in recognition individual contributions toward objectives of the organization Partnered with cross-functional teams to share customer insights, requests, and future plans.
MANAGER GLOBAL
January 2004 to January 2009AT&T － Fort Worth, Texas
  • Served as the primary liaison between the Global Markets Customer Care team and key customers.
  • Led business initiatives and interacted with multiple divisions within AT&T to develop and manage the project management team and the related processes.
  • Aligned resource demand and ensured mission critical projects timely launch, operational planning and design, technical requirements gathering, business case justification, and business integration.
  • Served as the Lead East Manager for the Contingency Planning 2009 Work Stoppage and created training materials for the East Division Directed the day-to-day activities for a team of 16 Service Representatives with a focus on serving and supporting the top 400 customers in Global Markets Customer Care Reduced organizational costs by over $5,000 by devising and implementing an action plan for posting errors resulting in a decrease in error posting cycle time Recipient of the Key Contributor Award in 2007 and 2009 in recognition individual contributions toward objectives of the organization Championed the transition of functions in the Kansas Office from Billing to Ordering, training employees on new services and achieving a 97% service order accuracy rate within 6 months Developed and maintained within the customer base while collaborating and providing support to the wholesale markets sales team.
MANAGER
January 2002 to January 2004
  • Managed Wholesale Markets Customer Care department including interviewing, selecting, hiring, training, scheduling, appraising job performance, and disciplining customer service representatives as required.
  • Resolved customers' service and billing issues by initiating product exchanges, reviewing merchandise, processing credits, and adjusting invoices.
  • Managed a team of 10 Service Representatives and Communication Consultants Recipient of the Key Contributor Award in 2003 and 2004 in recognition individual contributions toward objectives of the organization Won the Vice President Stars Award in 2004 for providing exceptional leadership in exceeding departmental goals and objectives Previously employed as a Manager, Complex Wholesale Number Portability at AT&T.
Education
Master of ManagementUniversity of Phoenix － Dallas, Texas
Bachelor of Arts : EnglishUniversity of Pine BluffEnglish Pine Bluff, Arkansas Six Sigma Yellow and White Belt American Society for Quality continued.
Certifications
Operational Process Improvements Customer Experience Cost Analysis & Reductions Property Management Strategic Management Vendor Leadership Supply Chain Management Staff Training & Leadership
Skills
Billing, budget, business case, contracts, Cost Analysis, customer satisfaction, customer service, Customer Care, training employees, Staff Training, facility management, Finance, focus, functional, hiring, Leadership, Office, 97, organizational, processes, project management, Property Management, Quality, real estate, requirements gathering, sales, scheduling, Six Sigma, strategy, Strategic Management, strategic plans, Supply Chain Management, training materials
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Resume Overview

Companies Worked For:

  • AT&T

School Attended

  • University of Phoenix
  • University of Pine Bluff

Job Titles Held:

  • MANAGER CORPORATE REAL ESTATE
  • MANAGER GLOBAL
  • MANAGER

Degrees

  • Master of Management
    Bachelor of Arts : English

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