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Manager, Branch Relations Resume Example

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MANAGER, BRANCH RELATIONS
Summary

Dynamic personality with a proven track record of sales wins, client rentention and relationship building. Proven as a strengthener in business relationships due to impeccable communicative, presentation and negotiating skills.

Skills
  • Pubic Speaking
  • Training and managing people
  • Contract Negotiations
  • Multi location and branch management
  • Global Distribution Systems (Sabre, Amadeus, Apollo, Worldspan)
  • RFP analysis and response
  • Networking functions, Trade shows
  • Contract negotiation
  • Strong interpersonal skills
  • Energetic
  • Excellent communication skills
  • Customer and vendor relations
  • Key performance indicators
  • Staff supervision
  • Lead generation
  • Client relationship management
  • Issue and conflict resolution
Experience
Manager, Branch Relations
New York, NYTzell Travel Group LLC/Jun 2017 to Aug 2020
  • Account management of a portfolio of key corporate and trade clients in the greater New York City area.
  • Key responsibilities included value added presentation and overview of the Virgin Atlantic product and service, client performance evaluation, proposal writing, contract negotiation and support and service to contracted and prospect accounts.
  • Awarded the Top Sales Achievement Award in 2011 by Virgin Atlantic's Country Manager USA for successfully achieving KPI targets, new business wins, and positive client feedback.
  • Account management of major global Travel Management Companies: American Express Business Travel, BCD, Carlson Wagonlit and HRG.
  • Conducted call center visits and product presentations to support and train agents on Virgin Atlantic product and services.
  • Successfully achieved over 50 new corporate account leads for the sales development team to call on.
  • Promoted to Key Account Manager in June 2010 in charge of Virgin Atlantic's largest US territory after successfully increasing current Sales Development portfolio worth from $3Million to $15Million in new corporate business.
  • Inherited a portfolio of corporate and travel agency clients (June 2010) with a net worth of $25Million that had gone unmanaged for five months.
  • Immediately worked to turn these relationships around by renewing expired contracts, putting new revenue generating programs in place, and providing dedicated support to agents.
  • The portfolio closed at 15% over YTD target at fiscal year-end 2010/11.
  • Successful in winning a major transatlantic RFP worth $5Million with Moodys Corporation outbidding three other major transatlantic airlines.
  • Negotiated the first ever “up front” payment contract in Virgin Atlantic Sales history.
  • This resulted in an instant injection of $500,000 cash which the client debited against for their flights.
  • Given the lead on a project to revamp all of the commission based travel agency override programs nationwide.
  • Success of the program resulted in beta test accounts surpassing their year over year market share targets by an average 5% or greater.
  • Chosen by Virgin Atlantic Senior Management to perform in a 30 minute film highlighting the complete Virgin Atlantic product offering from the US point of sale.
  • The film was continuously used as the main Virgin Atlantic product presentation for numerous mega TMC's and was a featured link on Virgin Atlantic's travel agent website.
Senior Global Account Manager
NEW YORK, NYHainan Airlines/May 2014 to Dec 2016
  • Management of Hainan Airline's largest USA Corporate and TMC portfolio with a net worth $30Million.
  • Key responsibilities include growing revenue, share and yield from a portfolio of global corporate and TMC accounts as well as a strong focus on new corporate business generation.
  • Responsible for account management of Microsoft Corporation, Hainan's largest corporate account.
  • Successful 2015 RFP bid worth $10Million.
  • Management of American Express GBT relationship.
  • Outlined new contract proposal (Summer 2016) to improve Hainan FMS, revenue and average fare.
  • New Travel Management Company wins in NYC: Tzell Travel Specialists, Altour, Ovation Travel Group, Ultramar and Direct Travel.
  • Implemented dedicated University Travel contract for the NYC feeder market; NYU and Yale were launch customers.
  • Attendance and representation of Hainan Airlines at GBTA (Global Business Travel Association) conferences 2014-2016.
  • Highly successful rate of corporate RFP and proposal wins including Proctor and Gamble, Bank of America, ABB Corp, and Citrix Systems.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Led sales planning, development and account management for [Type] territory.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
Multi-Location Sales Manager
SHELTON, CTPitney Bowes/May 2012 to May 2014
  • Responsible for sales generation, relationship building and client retention with the overall goals to grow existing business and foster new client relationships for the Pitney Bowes Multi-location management team.
  • Successful achievement of outlined sales quotas in each month of employment at Pitney Bowes.
  • Multi-location management team role was offered due to strong travel industry background and previous success in logistical positions.
  • Over $500,000 in Pitney Bowes equipment and software solutions sold in first six months with the company.
  • Achieved a 35 location agreement with a net worth of $30,000 with pipeline prospect Jones Lang LaSalle –December 2013.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Catapulted [Product or Service] sales, resulting in $[Amount] in yearly revenue.
  • Reduced process gaps by hiring, supervising and coaching [Number] employees on sales strategies and protocols, optimizing performance, growth and profitability.
Key Account Manager
SOUTH NORWALK, New York City, CTVirgin Atlantic/Sep 2007 to May 2012
Education and Training
Bachelor of Business Administration: Supervisory Management, Small Business & EntrepreneurshipWestern Connecticut State UniversityDanbury, CT
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Resume Overview

Companies Worked For:

  • Tzell Travel Group LLC
  • Hainan Airlines
  • Pitney Bowes
  • Virgin Atlantic

School Attended

  • Western Connecticut State University

Job Titles Held:

  • Manager, Branch Relations
  • Senior Global Account Manager
  • Multi-Location Sales Manager
  • Key Account Manager

Degrees

  • Bachelor of Business Administration : Supervisory Management, Small Business & Entrepreneurship

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