MANAGER Resume Example Howley Bread Group

MANAGER

Experience

MANAGER, 01/2018 to 01/2019
Howley Bread Group – Culpeper , VA

Directed overall operations for allocated food and beverage service areas within the Arlo Hotel, including the respective restaurant, lobby bar & lounge, rooftop, bodega, and private events/catering.
Coordinated fiscal responsibilities through meticulous tracking of products, expenditures, and inventory management.
Oversaw all daily routines, provided team training with added incentives on key goals to improve margins, productivity, efficiency, and staff retention.
Planned and facilitated weekly projects with a 100% compliance goal; these routines kept the team moving smoothly without unexpected delays or issues.
Encouraged high-quality hospitality to promote effective customer service by meeting client and customer demands and maintaining a clean, safe, and compliant environment.
Effectively recruited, sourced, acquired, hired, trained, and then supervised new staff members, ensuring adherence to all corporate policies, procedures, and guidelines.
Proactively updated and tracked all assigned equipment, supplies, and staff uniforms; revised, updated, and maintained all training manuals and protocols.
Served as a liaison and advisor to all office administration and personnel, adhering to unique needs of guests, assisting with guest satisfaction and relations.

GENERAL MANAGER, 01/2016 to 01/2018
Lithia Motors – Grantville , CA

Functioned as the General Operations Manager charged with spearheading oversight and direction of daily duties, tasks, and events.
Meticulously established safe work environments for employees by ensuring safety compliances were followed by providing adequate safety training and enforcing adherence to all related policies, regulations, and protocols.
Key Contributions & Accomplishments: Ensured top-notch customer care through implementation of innovative customer service and relations tactics.
Led design and launch efforts for a versatile seasonal menu by collaborating directly with the Chef, proprietors, and local vendors.
Planned, organized, and coordinated art openings in the restaurant, aligning with local galleries, community members, local businesses and schools.
This initiative generated business opportunities and established lasting relationships within the community.
Collaborated effectively with local wine vendors, seeking organic and biodynamic wines that aligned with farm-to-table concepts.
H AROUN K HALEK Leesburg, VA 20176 haroun.k1@outlook.com 571-279-7127 | Page 2 Revitalized and invigorated the appeal, branding, and overall restaurant location, partnering with a NY-based Public Relations Firm.
Developed and redesigned all menus, marketing material, branding, web design, wine list, seasonal cocktail menu, and a newly established bar program.
Significantly increased brunch sales by 28% within the first 3 months of tenure.

MANAGER, 01/2013 to 01/2016
Howley Bread Group – Lincoln , RI

Mentored and led a team to high-performance, providing them with coaching, rewards, and positive and constructive feedback.
Maintained and developed client relations and client satisfaction services to ensure proper customer retention.
Managed the budget by controlling costs, adjusting when necessary, and sticking with the budget plan.
Key Contributions & Accomplishments: Assisted with the entire restaurant opening process, establishing and implementing related goals, strategies, processes, and ideas, that effectively generated business and solidified profitability.
Created incentive plans to encourage team productivity and build working relationships.
Meticulously orchestrated creation of an innovative and vibrant bar program that facilitated appropriate marketability and brand image.
Designed and implemented an open table process, which significantly improved revenue by over 35%.
Led multifaceted and highly fruitful booking and hosting events across the restaurant, lounge, and private dining areas.

01/2011 to 01/2013
Bickford Senior Living – Peoria , IL

01/2010 to 01/2011
Bickford Senior Living – Rockford , IL

Private Chef, 01/2005 to 01/2010
Mga Entertainment – Los Angeles , CA

WINE BAR MANAGER/HEAD BARTENDER, 01/2003 to 01/2010
Peasant Wine Bar & Restaurant – City , STATE

Education

Associate of Arts: Visual Arts, Culinary Arts, 01/2010
Le Cordon Bleu College of Culinary Arts - Austin - City, State

Associate of Arts: Visual Communication, 05/1997
Northern Virginia Community College - City, State

Summary

HOSPITALITY EXPERT Expert in leadership, team building, and staff development Flexible leader with a proven ability to streamline hospitality, retail, and general restaurant operations, positively affect net margins, and develop top- performing teams. Thoroughly knowledgeable of the dynamics of the hospitality and food and beverage sector, including Hotel Management and Restaurant General Management. Extensively knowledgeable in impacting organizational presence through the execution of high-impact customer service, client acquisition/retention, staff training and development, and branding/marketing strategies. Proficient in cost and expenditure management; holds an understanding of how productivity relates to larger financial challenges, with the issue-resolution mindset to counteract and proactively prevent such difficulties. KEY STRENGTHS: | Retail & Hospitality Management | Team Building & Staff Development | Complex Problem Solving | Coaching & Mentoring | | Inventory Management | Training & Development | Special Projects | Project Management | Strategy Planning | KPI | | Communication & Collaboration | Performance Management | Payroll & Benefits Administration | Deadline Adherence | | Marketing Campaigns & Branding | Scheduling & Event-Management | Organization/Re-Organization | Client Management | | Hotel Leadership | Budgeting Management & Allocation | Process Improvements | Policy Implementations

Highlights

Art
Branding
Budget
Coaching
Com
Client
Client relations
Customer service
Customer care
Direction
Image
Inventory management
Marketing material
Outlook

Office administration
Page 2
Personnel
Policies
Processes
Protocols
Public Relations
Quality
Safety
Sales
Training
Mmanuals
Unique
Web design

Resume Overview

School Attended

Le Cordon Bleu College of Culinary Arts - Austin
Northern Virginia Community College

Job Titles Held:

MANAGER
GENERAL MANAGER
Private Chef
WINE BAR MANAGER/HEAD BARTENDER

Degrees

Associate of Arts : Visual Arts, Culinary Arts , 01/2010
Associate of Arts : Visual Communication , 05/1997

MANAGER Resume Example

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