Manager Resume Example Fraser - Kendall Park, New Jersey

MANAGER

Highlights

W2k3, W2k8 Windows 7/XP/NT Customer Relationship MS-Lync 2013 Microsoft Office 2013/2010 SQL Server 2005/2000 Team Foundation Server 2005 Wise Scripting Transact SQL Powershell Microsoft Project Active Directory Symantic Endpoint Protection Systems Bigfix Endpoint Management Systems Salesforce Ticketing Systems AppNeta Pathview HP-ITAM Team Management Datacenter Operation IT Delivery Service

Experience

Manager
May 2013 to May 2015Fraser － Apple Valley , MN

As an IT Manager of SunGard Financial System, I oversee IT operation of 4 New Jersey offices that includes project management, help desk & IT operation.
Managed team of System Administrator responsible for daily operation of desktop, SLA, IT Asset Management, Wintel Servers and Compliance Manages multiple IT infrastructure projects (Server upgrade, Office consolidation, IP telephony, subnet cleanup, users move from various offices, IT asset management, IDF room build-up) with timeliness to meet all deadlines.
Ensures Windows Patching and Security updates are applied and maintained above 90% for all workstations in the region.
Oversee Executive Support, Prioritizes and schedules service desk ticket queue and escalates problems to the appropriate experienced technician Successfully manages IT assets: hardware, software, and equipment for the New Jersey region and achieves target of 95% corporate IT assets.
Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and office automation equipment Oversees all team work, assignments, and resource allocation.
Actively sets goals and objectives for system administrators aligned with the road map of the division and conducts annual performance reviews.
Lead Microsoft office 2013 deployment for the New Jersey region IP Phone (Avaya) Administration.
Weekly review of SLA management including incident, problem and service request.
Increased SLA by 27%.
Communicate and coordination with off shore team on technical issue.
Image desktop/laptop using Microsoft WDS server.
Active Directory, create new accounts, reset password, create PC accounts, grant users directory access, disable users and PC accounts, knowledge of GPO's Troubleshooting mobile device connectivity issue.
Manage telecommunication issues and also working with networking, and voice operations to resolve problems in a timely manner.

Team Lead
November 2005 to May 2013Tempur-Pedic － Albany , NY

Infrastructure Lead of development and QA environment data center design and implementation of operational processes and automation within data center implementation, disaster recovery preparedness, detailed project and program management, data center move process and logistics coordination.
Implemented and participated in the rollout of new services, products, in QA and production environments.
Configure simulator environment (Database and application configuration and deployment) Collaborated with application developers and QA users to meet all technical requirements and procure the hardware and software Project lead on automate rollout and deployment of services in QA and development environment.
Problem solving for users, monitoring ticketing system.
Making sure tickets created by users are resolved in a timely manner.
Distribute tickets to team members.
Upgraded and migrated Windows 2008 servers to 64bit on VM environment from Windows 32bit servers to meet application requirements.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
Review system and application logs and verifying completion of scheduled jobs such as backup.
Participate in the projects of datacenter move and delivered within timeframe.
Ensure the operational reliability and effectiveness of the enterprise Windows and VMware server infrastructure.
Familiar with SDLC process.
Experience of working closely with program and project manager, engineering teams to define and manage technical projects.

Senior System Analyst
April 2003 to November 2005Steris Corporation － Saxonburg , PA

Part of the core team responsible for day-to-day operation, maintenance of Build environment, Test package, create packaging script, release configuration Assisted Developers with TFS maintenance, create projects, branches, merge builds, assign label etc.
Project management for SQL 2005 server upgrade from SQL 2000 for QA and development.
The goal was to retire all old SQL boxes and hardware.
Effectively troubleshoot and resolved operating system and software issues to minimize delay.
Handled level 2 support for application back-end support, postmortem on overnight process failure, including reports and log cleanup.
Offered technical assistance to IT operation, DBAs, Network Engineers, Application Developers, and QA.
Monitored nightly database propagation, reports, and database updates.
Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.
Managed SQL Security and Window Security for various Development & QA SQL servers.
Managed SQL login, user accounts, user roles.
Granted associated permission when necessary.

Sr. System Engineer/Integration Engineer
May 2000 to April 2003CITIGROUP － City , STATE

Lead member of server infrastructure design for Lava Color Book platform.
Played a key role in project including datacenter infrastructure planning and implementing servers for trading floor software.
Created and managed server and workstation build images for the global Equity derivatives.
Actively involved in defining fail over procedures for all Lava's critical systems to Secondary Data Center in CT.
System backup/restore, disaster recovery procedures and pro-active system monitoring.
Development standard and operating procedures, hardware and software asset management, network configurations, Business Continuity Plan.
Maintained of more than 150 Dell production servers and optimized, backup/restore, Patch/hot fix update, testing and QA by working locally.
Setup, installed, troubleshot and upgraded various Wintel servers.
Monitor data center facilities, IT infrastructure.

System Administrator\SQL DBA
February 1998 to May 2000MICROBANK SOFTWARE, INC － City , STATE

Education

Master : Business AdministrationNYU － City, State, IndiaBusiness Administration

ITIL v3 Foundation Certified DBA - SQL 2000

Skills

Active Directory, Asset Management, asset management, automate, automation, Avaya, backup, Book, Color, hardware, configuration management, DBA, Database, Delivery, Dell, derivatives, disaster recovery, Equity, Financial, help desk, HP, Image, IP, ITIL v, logistics, access, Microsoft Office, Office, Microsoft Project, SQL 2000, Wintel, Windows, Window, 2000, W2k3, W2k8, NT, Windows 7/XP, enterprise, Network, networking, office automation, operating systems, operating system, packaging, performance reviews, peripherals, Problem solving, processes, program management, Project lead, Project management, QA, SDLC, Servers, script, Scripting, SLA, SQL, SQL Server, System Administrator, system analysis, Team Management, team work, technical assistance, technician, telecommunications, telecommunication, telephony, Phone, trading floor, Transact SQL, troubleshoot, Troubleshooting, upgrade, VM, Wise

Resume Overview

School Attended

Job Titles Held:

Manager
Team Lead
Senior System Analyst
Sr. System Engineer/Integration Engineer
System Administrator\SQL DBA

Degrees

Master : Business Administration
ITIL v3 Foundation Certified DBA - SQL 2000

Manager Resume Example

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