Manager Resume Example AT&T - Mansfield, Texas

MANAGER

Work Experience

Manager06/2009 to Current
AT&TDallas, Texas

Originated, scripted, and produced a series of training videos for performing maintenance on petroleum storage tank (PST) systems to drive a consistent methodology across all Business Units.
This effectively enhanced the corporate implementation of mandated requirements which therefore reduced overall violations and fines.
This successful effort led to recognition by the VP-Design & Construction.
Successfully developed the strategic action plan for programmatic improvement of the Hazardous Materials Program in order to mitigate the upward trend of violations.
This includes defining the managerial role and oversight of vendor management for newly outsourced program; developing vendor key performance indicators; identifying compliance gaps for database and reporting needs; briefing Sr.
Management on implementation progress.
Initiated and implemented a program to determine compliance gaps in inventory and integrity of associated data for the corporate portfolio of over 25,000 PSTs.
This required developing a strategic approach for contract negotiations and coordinating vendor visits to obtain site specific data across the nation.
In alignment with corporate procurement goals 45% of this multi-million dollar budget was awarded to a diversity vendor.
Successfully restructured the AT&T Spill Prevention Control and Countermeasure (SPCC) program ensuring over 1400 federally regulated SPCC Plans or similar state plans across several mergers were obtained, conformed into a common standardized template and implemented as mandated.
Implementation consisted of working with Legal for consistent language, negotiating bids with multiple vendors and Professional Engineers for drafting site specific plans, and coordinating with Business Units across the nation for site access.
Process Improvement/Develops Others Lead for the development of methods/procedures and associated job aids to establish environmental compliance and the PST preventative maintenance program.
This extensive collaboration with Legal, EH&S Technical Support, Global Foundational Services (GFS), Property Management (PM), Construction & Engineering (C&E) and Design & Construction (D&C) resulted in standardizing compliance operations across all Business Units for increased proficiency and reduction of enforcement action.
Initiated intra-departmental task force to improve the overall process of ensuring compliance of AT&T acquisitions, mergers, and disposition transactions with environmental impact.
The effort has resulted in effective communications between stakeholders, reduction of effort, and increased timeliness for complying with mandated filings.
Fiscal Management Manages an annual multi-million dollar expense budget for oversight of federal, state and local environmental compliance of petroleum storage tanks to include best view forecasting, priority funding allocation and overall cost management of vendor spend.
Environment, Health & Safety - Lead Project Manager for a 20-state region including the Protectorate States.
Review federal, state and local environmental regulations in order to ensure PST compliance for inspections, registrations, consolidated operational permits, repairs, routine maintenance, and testing.
Supervised and developed 12 non-management staff team members through expert ability at creating and conducting leader led training, prioritizing critical work tasks and aligning team members according to their talents.
Successfully merging separate non-management staff teams into one Control Center responsible for front door for requests received through the EHS Hotline Year over year consistent monthly performance results that exceed established organizational goals.

Manager01/2001 to 01/2009
AT&TDallas, Texas

Contract Administration - Lead for Contract Pricing for a 22-state implementation of pricing changes ordered via arbitration and/or regulatory approval.
Provided contract management and administration in accordance with corporate policies, legal requirements, and client specifications.
Prepared General Contract Agreements (GCA) and amendments and associated pricing; prepared contract review records.
Contract Production and Pricing Assignor for 22-state assignments.
Task Force team member responsible for negotiating contract language, product rate changes, and disputes from internal and external sources.
Prepared and implemented language development and pricing for interconnection agreements, amendments, arbitration orders, resale and settlements to meet implementation and billing dates.
Developed, implemented and administered the Contract Management Star Recognition Award Program.

01/1997 to 01/2001
SWBTDallas, Texas

Staff - Environment, Health & Safety Support - Maintained federal, state, and local agency environmental policies for company compliance regarding the use of fuel tanks for emergency power and heating, including but not limited to annual registration, bill payments, fueling, tank maintenance, regulatory testing and on-site inspections.
Developed enterprise wide processes, procedures and methods for environmental regulations and corporate policies for EM organizations.
Implementation included creating Executive Summaries for Management, as well as, creating and delivering training packages for GNFO, PM, Fleet, D&C, TSO and C&E, local field personnel and EM clerical support.
Selected and qualified vendors to ensure both regulatory and corporate compliance for support and maintenance of contracts for equipment, fueling, testing, installation/removal, remediation and training.
Post selection-regional liaison between EM and vendors with the responsibility for conducting on-going performance reviews to ensure compliance with contractual obligations.

Service Representative01/1995 to 01/1997
SWBTArlington, TX

Consumer Markets - Marketed corporate residential services through inbound and outbound calling.
Initiated and completed service orders to achieve revenue goals, service commitments and other deadlines.
Obtained, established, and assessed customer credit information, using judgment regarding extension of time, payment adjustments, etc.
Resolved customer/client requests or inquiries concerning services, products, billing equipment, claims.
Accomplishments include:.
Developed strategic marketing opportunities after conducting in-depth market research on SWBT's competitors.
Spearheaded projects to increase efficiencies and enhance the quality of client services and developed a client resolution program.

Education and Training

Masters of Business Administration2017Patten University

Bachelor of Business Studies: Business Administration2000Dallas Baptist UniversityBusiness Administration

Skills

acquisitions, approach, arbitration, agency, billing, budget, C, clerical, contract negotiations, contract management and administration, Contract Administration, contracts, Contract Management, negotiating contract, contract review, credit, client, database, drafting, environmental compliance, environmental regulations, Fiscal Management, forecasting, inventory, Legal, managerial, market research, Materials, mergers, access, negotiating, enterprise, organizational, performance reviews, personnel, policies, Pricing, processes, Process Improvement, corporate procurement, progress, Property Management, quality, repairs, reporting, Safety, settlements, strategic, strategic marketing, Technical Support, trend, TSO, vendor management, view

Resume Overview

Companies Worked For:

AT&T
SWBT

School Attended

Patten University
Dallas Baptist University

Job Titles Held:

Manager
Service Representative

Degrees

Masters of Business Administration 2017
Bachelor of Business Studies : Business Administration 2000

Manager Resume Example

Resume Score: 90%

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