Manager Resume Example BAYFRONT MEDICAL CENTER

MANAGER

Professional Summary

Results-oriented management professional with experience in all areas of business administration; expertise includes customer relations skills, multi-talented and independent; analytical decision maker with excellent problem solving skills. *Delivered productivity and bottom-line improvements through performance leadership, training & development, and continuous expense management. *Energetic personality and proactive management/leadership style with a demonstrated track record in the development and implementation of solutions to complex organizational issues. Detail-oriented with the ability to anticipate challenges, shift priorities, and remain flexible in a fast-paced work environment.

Organized Manager with15 + years of experience supervising employees. Delegates assignments in order to promote the efficiency of all facets of company processes. Knowledgeable in the implementation of management tactics.

Skills

Microsoft Office (Word, Excel, PowerPoint. Project

Customer service
Verbal and written communication
Exceptional interpersonal communication
Exceptional telephone etiquette
Effective problem solver
Excellent time management skills
Creative problem solver
Trusted key holder
Inventory control

Adherence to high customer service standards

•Customer-focused

•Effective workflow management

•Exceptional communication skills

•Training development aptitude

Excellent Presentation Skills

Work History

Manager, 01/2009 to Current
BAYFRONT MEDICAL CENTER – Saint Petersburg, FL

Health center with over 600 physicians serving the healthcare needs of West Central Florida Residents since 1910.
Sheen Conference Center/Library/Continuing Medical Education Certified Medical Education (CME) Directs and plans all aspects of the organization's continuing medical education programs Ensures compliance with the Accreditation Council for Continuing Medical Education (ACCME), Accreditation Council for Pharmaceutical Education (ACPE), and the Florida Medical Association (FMA).
Oversees on and off-site programs, activities, and support services.
Gathers data and creates reports supporting the programs' accreditation Develops and implements strategies to attract qualified speakers and attendees.
Ensures that the curriculum remains current and is in compliance with accreditation standards.
Reports to CE Broker and CPE Monitor Performs a variety of tasks.
Leads and directs the work of others.
Manage department budget KEY ACCOMPLISHMENTS: Completed Self-Study Application for submission to FMA for re-accreditation, which was approved and accepted for a 4-year accreditation term.
Completed application for submission to the ACPE, approved and accepted for a 2 year term Completed the FMA certification program Presents to clinical and non-clinical staff Presents to new physicians Sheen Conference Center Oversees all activities Supervises AV and Scheduling Staff Supervises housekeeping and catering services.

Project Specialist, 01/2009 to 01/2012

Executive Director, 01/2000 to 01/2009
FLORIDA REHABILITATION CONSULTANTS – Saint Petersburg, FL

leads multi-disciplinary teams and principally accountable for providing implementation improvement, and management of in-house contractors.
Also represents department in customer service, visiting patients and troubleshooting any issues; management of office staff and maintenance crew; provides education and training in support services policies and procedures; personnel evaluations ; contract management.
Key Accountabilities and Accomplishments Creation and execution of business expense spreadsheets thus allowing simplified reporting.
Monitored budgets of $15m Creation of departmental budgets to ensure maximum return on time and investment resources.
Administration of various departments' compliance with set initiatives and/or policies.
Creator of Medical Systems first Customer Service Standards Video.
Chair of 2 Committees (Linen & Medical Education Committee) Presentation to clinical staff on correct disposal of waste and linen conservation Joint Commission Mock Surveyor.
Member of Service Excellence Communication Team.
Created training program in waste and linen management for hospital personnel.
Vocational rehabilitation consulting firm for workers compensation clients and insurance adjusters.

Marketing/CEU Coordinator,

Position was primarily responsible for developing CEU seminars for insurance adjusters.
Met with local attorneys and attended Workers Compensation conferences to promote the organization.
Key Accountabilities and Accomplishments Creation and Implementation of database system for reporting and trending Coordinated and attended all CEU seminars for insurance adjusters Built a speakers bureau Restructured internal policies and procedures Updated out-of-date systems to keep pace with technology to include an internal networking system.

Affiliations

EOC Committee Chair CME Committee Chair Communication Committee Member Service Excellence Committee Member Member of St Pete College Health Education Advisory Committee Member of Alliance of Continuing Education for Healthcare Professionals Certified Medical Education Provider Member and Peer Reviewer - International Academy of Business & Economics (IABE)

Education

Doctorate: Business Administration Leadership, December 2015
University of Walden - Baltimore, MD
Business Administration Leadership

Certification of Medical Education Professional: 2014
The Florida Medical Association - Tallahassee, FL

National Certification for certified healthcare CPD Professionals (CCHCP): 2017

Masters of Business Administration: Project Management, February 2012
University of Phoenix - Phoenix, Arizona
Project Management

Baccalaureate of Arts: Business Management, May, 2009
Eckerd College - Saint Petersburg, Florida
Business Management

Skills

budgets, budget, Business Planning, Change Management, conferences, consulting, Continuous Improvement, contract management, Council, clients, Customer Service, database, insurance, Excel, Microsoft Office, office, PowerPoint, Word, networking, Organizational Development, Performance Management, Personnel, policies, Excellent Presentation skills, Procedure Development, rehabilitation, reporting, Safety, Scheduling, seminars, spreadsheets, Strategic, troubleshooting, Video

Accomplishments

Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets.
Project Development
Collaborated with team of vendors in the development of inhouse installation of specialized equipment..

Resume Overview

Companies Worked For:

BAYFRONT MEDICAL CENTER
FLORIDA REHABILITATION CONSULTANTS

School Attended

University of Walden
The Florida Medical Association
University of Phoenix
Eckerd College

Job Titles Held:

Manager
Project Specialist
Executive Director
Marketing/CEU Coordinator

Degrees

Doctorate : Business Administration Leadership , December 2015
Certification of Medical Education Professional : 2014
National Certification for certified healthcare CPD Professionals (CCHCP) : 2017
Masters of Business Administration : Project Management , February 2012
Baccalaureate of Arts : Business Management , May, 2009

Manager Resume Example

Resume Score: 90%

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