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Main Office Clerk Resume Example

Resume Score: 80%

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MAIN OFFICE CLERK
Professional Summary

Detail-oriented professional with 14 years in being a Cash Office Associate. Established smooth and accurate cashier transactions by activating, counting, balancing, off-lining, and reconciling POS drawers and deposit accounts. Self-motivated, organized and professional working with customers. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processes and requirements. Advanced skills in Microsoft Office. Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Maintaining office records
  • Office systems management
  • Office supplies inventory management
  • Opening and closing offices
  • Maintaining filing systems
  • Maintaining documentation
  • Microsoft Office proficient
  • Maintains confidentiality
  • Office support (phones, faxing, filing)
  • Schedule maintenance
  • Inbound and outbound calling
  • Customer relationship management
  • Employee management
  • Effective communication
  • Expert in Microsoft office
  • Ability to prioritize
Work History
Main Office Clerk09/2017 to Current
Company Name – City, State
  • Provided cash handling including sorting and counting coin and currency to make change for associates
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue
  • Investigated financial inconsistencies to solve discrepancies and reported to manager
  • Trained new associates on POS system and key sales tactics to run cash office
  • Balanced safe, prepared tills and prepared register bags for next sales date
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures
  • Verified cash flow and electronic transactions from credit card system to balance registers
  • Fielded phone calls to main business line to gather information and answer inquiries
  • Researched and resolved account discrepancies
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
  • Set up, tested and balanced registers for front-end employees
  • Prepared bank deposits and corporate cash shipments
  • Verified totals, checked store transfers and assisted with price changes
  • Communicated guest and employee requests to management for issue resolution
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Accountant09/2012 to 09/2017
Company Name – City, State
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
  • Verified cash flow and electronic transactions from credit card system to balance registers
  • Performed daily account reconciliation and payroll verification to maintain daily records
  • Balanced safe, prepared tills and prepared register bags for next sales date
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue
  • Trained new associates on POS system and key sales tactics to run cash office
  • Provided cash handling including sorting and counting coin and currency to make change for associates
  • Investigated financial inconsistencies to solve discrepancies and reported to manager
  • Trained new employees on proper cash routines, procedures and requirements
  • Prepared bank deposits and corporate cash shipments
  • Fielded phone calls to main business line to gather information and answer inquiries
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
  • Set up, tested and balanced registers for front-end employees
  • Verified totals, checked store transfers and assisted with price changes
  • Educated customers on special pricing opportunities and company offerings.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier03/2008 to 09/2012
Company Name – City, State
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Answered queries and concerns and assisted customers with product selections
  • Trained new team members on POS system operation, customer service strategies and sales goals
  • Checked billswith counterfeit pens and examined coins to spot and refuse foreign currency
Education
High School Diploma2009Currituck County High School- City, State
Have a side bead business with my husband

My husband has had 3 back surgeries within the past year or so. Had to get medal rods in his back. He needed something to do to keep himself busy, so he started making pictures out of perler beads. We posted it on Facebook and people wanted to buy it. So we made a little business called Perlermon Beads. We do craft shows when we can find them to make a little money on the side because my husband is disabled to where he cannot do a physical job.

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Resume Overview

School Attended

  • Currituck County High School

Job Titles Held:

  • Main Office Clerk
  • Accountant
  • Cashier

Degrees

  • High School Diploma 2009

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