Reliable and results-oriented professional with over 13 years of experience in Human Resources 6+ years of experience in Accounting/Taxation Extensive background in customer relations, human resources, and collections due to vast experiences with the Internal Revenue Service, Department of the Air Force, and the US Air Force. Possess human resource, tax resolution, computer support, and personnel skills with the proven ability to provide high quality customer service with 100% accuracy rate.
Mail Processing Clerk March 2014 to CurrentUnited States Postal Service － Austin, TX
Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed.
Runs machine reports, clears jams and contacts maintenance for assistance when required.
Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.
Follows established safe work methods, procedures and safety precautions while performing all duties.
Tax Examiner GS January 2005 to January 2007Internal Revenue Service － Austin, TX
Code Individual Income Tax Forms for processing and examination Sort returns that are incomplete and prepare correspondence to taxpayers Correspond with taxpayers for unfiled returns Identify special conditions such as deceased taxpayers, possible refund fraud conditions, code and edit returns correctly, route special returns to appropriate IRS office to expedite processing Communicate with taxpayer via phone and letter to resolve tax issues Answer calls on incoming ASPECT phone Research IDRS and Automated Substitute for Return (ASFR) databases on a daily basis to verify and address all compliance issues Serve as acting work leader when needed; maintained work flow; performed quality review; answered technical questions Serve as acting manager when needed; performed various personnel actions; created phone schedule Classified returns containing First Time Homebuyers Credit and Adoption Credit Used databases such as IDRS, Accurint, RGS (Report Generating System), as well as the documents sent in by the taxpayer, to either accept, disallow, or request more information about the claim Review Individual Income Tax Forms 1040/A/EZ for math errors, and scan for missing required forms and schedules Resolve a variety of tax issues using established criteria, rules, regulations, and procedures Issue manual refunds Classroom instructor for newly hired tax examiners in Error Resolution (ERS).
Human Resources Specialist/Personnel Systems Manager March 1992 to June 2008US Air Force
Collect/store unit personnel information, such as training, job assignment, promotion, and health Organize, maintain, and review personnel records; enter and retrieve personnel information Prepare organizational charts, write official correspondence, and prepare reports Review official records and assign jobs to personnel commensurate with skills Provide career guidance through individual counseling on various reenlistment options Monitor the Unit Training and Pay System Resolve and assist with any issues service personnel and their families may have, such as retirement ceremonies and the completion of official insurance documents Managed the Military Personnel System (MPS), Personnel Concept III (PC-III), and Oracle databases; performed system accountability Monitored processing/flow of critical incoming/outgoing Defense Data Network (DDN) traffic.
Personnel Systems Manager March 1992 to June 2001SSgt/E5
MBA : Human Resource Management Human Resources Management, 2007American InterContinental University － Hoffman Estates, ILHuman Resource Management Earned 30 hours no degree Human Resources Management
Bachelor of Science : Accounting Accounting and Finance, 4/2006American Intercontinental University － Hoffman Estates, ILAccounting Accounting and Finance
Associate of Business Administration : Concentration Human Resource Management, 1/2007Community College of the Air Force － Maxwell AFB, ALConcentration Human Resource Management
Human Resources Specialist/Personnel Systems Manager
Personnel Systems Manager
MBA : Human Resource Management Human Resources Management , 2007 Bachelor of Science : Accounting Accounting and Finance , 4/2006 Associate of Business Administration : Concentration Human Resource Management , 1/2007
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