Machine Finishing Operater III Resume Example WS Packaging

MACHINE FINISHING OPERATER III

OBJECTIVE AND PROFESSIONAL SUMMARY

To obtain a challenging dynamic position within a progressive organization, that will utilize my human relation and Customer Service skills, while providing the opportunity for personal and professional growth and advancement opportunities.
Energetic, reliable, cheerful and upbeat Senior Customer Service Representative. Twelve plus years in various types of Customer Service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

CORE QUALIFICATION

Experience

Machine Finishing Operater III|WS Packaging - City , STATE|02/2016 - 02/2021

Completed high-quality work by performing bindery tasks according to job instructions and work orders.
Read work orders to determine instructions and specifications for machine set-up.
Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
Trimmed edges of books to size using cutting machines, book trimming machines or hand cutters.
Examined stitched, collated and bounded product samples for defects such as imperfect bindings, ink spots and torn pages.
Inspected finished products, including bound and unbound items to identify defects or quality issues.
Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.

Senior Customer Service Executive|Proforms - City , STATE|04/2004 - 01/2016

Trained and mentored new customer service executives to speed onboarding process.
Created and maintained customer accounts while providing exceptional service and support.
Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Contacted customers to assess needs and deliver solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
Handled client inquiries with exceptional professionalism and enthusiasm.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Track usage and reorder stock items for various Clients.
Perform assignments using Microsoft Office in a Windows Environment, Excel, and used Southware Excellence Series application proficiently.
Responsible for managing and processing orders on three Company web sites.
Responsibilities include providing thorough support to 6 plus Sales Personnel and their Clients on a daily basis.

Customer Service Representative- CSR Level II|Advance PCS - City , STATE|01/2002 - 02/2004

Experience working with AS400 and Stars Computer Systems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted Members with Medication Orders when needed.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered service and support to each customer, paving way for future business opportunities.

Co-Owner/Operator|Schultz Vending Company - City , STATE|04/2001 - 01/2002

Set pricing structures according to market analytics and emerging trends.
Developed business and marketing plans and prepared monthly financial reports.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw accurate, efficient and quick delivery of product to Vending locations.

Education and Training

University Of Phoenix|City, State|04/2012Associate of Science: Early Childhood Education

UT Network Computer Class|City|06/2001Certificate of Completion: Introduction To Computers

Completed coursework in Word 2000, Excel 2000 and UT Network Internship.
Elizabeth N Horton - Career Development Facilitator.
Knox County Computer Training, Certificate of Completion: Keyboarding: Introduction to Computers Windows, Word Processing and MS Excel Spreadsheets.

REFERENCES

Scott Wishart, Sales Personnel

Proforms, Inc., Knoxville, TN

865-705-6105

John Myers, Promotional Manager

Proforms, Inc., Knoxville, TN

865-922-2433

Debra Kimber-Business Client Associate

Knoxville Dermatilogy Group

865-690-9467

Resume Overview

School Attended

Job Titles Held:

Degrees

Associate of Science : Early Childhood Education
Certificate of Completion : Introduction To Computers