To obtain a challenging dynamic position within a progressive organization, that will utilize my human relation and Customer Service skills, while providing the opportunity for personal and professional growth and advancement opportunities.
Energetic, reliable, cheerful and upbeat Senior Customer Service Representative. Twelve plus years in various types of Customer Service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
CORE QUALIFICATION
Outstanding Interpersonal skills.
Self-motivated and Punctual ; ability to work without supervision.
Strong Verbal Communication Skills.
Ability to work well with others.
Resourceful and Detail-Oriented ; Skilled Problem Solver and Multi-tasker.
Experience
Machine Finishing Operater III, 02/2016 to 02/2021 WS Packaging – City, STATE,
Completed high-quality work by performing bindery tasks according to job instructions and work orders.
Read work orders to determine instructions and specifications for machine set-up.
Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
Trimmed edges of books to size using cutting machines, book trimming machines or hand cutters.
Examined stitched, collated and bounded product samples for defects such as imperfect bindings, ink spots and torn pages.
Inspected finished products, including bound and unbound items to identify defects or quality issues.
Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
Senior Customer Service Executive, 04/2004 to 01/2016 Proforms – City, STATE,
Trained and mentored new customer service executives to speed onboarding process.
Created and maintained customer accounts while providing exceptional service and support.
Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Contacted customers to assess needs and deliver solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
Handled client inquiries with exceptional professionalism and enthusiasm.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Track usage and reorder stock items for various Clients.
Perform assignments using Microsoft Office in a Windows Environment, Excel, and used Southware Excellence Series application proficiently.
Responsible for managing and processing orders on three Company web sites.
Responsibilities include providing thorough support to 6 plus Sales Personnel and their Clients on a daily basis.
Customer Service Representative- CSR Level II, 01/2002 to 02/2004 Advance PCS – City, STATE,
Experience working with AS400 and Stars Computer Systems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted Members with Medication Orders when needed.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered service and support to each customer, paving way for future business opportunities.
Co-Owner/Operator, 04/2001 to 01/2002 Schultz Vending Company – City, STATE,
Set pricing structures according to market analytics and emerging trends.
Developed business and marketing plans and prepared monthly financial reports.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw accurate, efficient and quick delivery of product to Vending locations.
Education and Training
Associate of Science: Early Childhood Education, Expected in 04/2012 University Of Phoenix - Tempe, AZ GPA:
Completed Associate Degree in Associate of Science: Early Childhood Education.
Certificate of Completion: Introduction To Computers, Expected in 06/2001 UT Network Computer Class - Knoxville, TN, GPA:
Completed coursework in Word 2000, Excel 2000 and UT Network Internship.
Elizabeth N Horton - Career Development Facilitator.
Knox County Computer Training, Certificate of Completion: Keyboarding: Introduction to Computers Windows, Word Processing and MS Excel Spreadsheets.
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