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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly skilled and enthusiastic professional with more than 15 years of experience including managing operations in patient-centric medical facilities. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Professional patient/family treatment, education, and interaction in a wide age range from pediatrics to geriatrics.

Skills
  • Multitasking abilities
  • Reading comprehension
  • Critical thinking
  • MS Office
  • Troubleshooting
  • Supervision
  • Good telephone etiquette
  • First Aid/CPR
  • Conflict resolution
  • Leadership
  • Collaboration
  • Maintenance & Repair
  • Cultural awareness
  • Self-motivated professional
  • Computer proficiency
  • Organization and Time management
  • Customer service
  • Microsoft Office
  • Therapy programs
  • Loss prevention management
  • Multidisciplinary team collaboration
  • Relationship building and retention
  • Team Building
  • Seasoned in medical clinical procedures
  • Patient education and counseling
  • Staff Management
  • Hiring and recruitment
  • Training and mentoring
  • Profit improvements
  • Wellness services
Work History
06/2012 to Current
LPTA Toledo Clinic Inc Holland, OH,

Followed treatment and rehabilitation plans per doctor's orders to accelerate patient recovery, minimize pain and optimize patient outcomes.

  • Trained family members in how to care for patients and manage individual conditions.
  • Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries, and life-threatening conditions.
  • Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
  • Consulted with Director or Rehabilitation to improve department productivity and inter-department communications.
09/2018 to 03/2020
LPTA Toledo Clinic Inc Toledo, OH,
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Evaluated and treated wide range of conditions, including chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson's, stroke and neuropathies.
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
  • Monitored and recorded patient progress in response to therapy.
  • Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
  • Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
10/2012 to 09/2018
LPTA- Director of Rehabilitation Encore Rehabilitation City, STATE,
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Promoted and followed facility infection control policies, procedures and OSHA guidelines to improve quality of care for health and safety of residents.
  • Motivated and supervised PT, PTA, OT, OTA, and ST staff in delivering quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Communicated with patients, ensuring that medical information was kept private.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Created customized care plans, working with facility staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to facility administration and Encore regional manager.
Education
Expected in 05/2006
Associates In Applied Science : Physical Therapy Assistant
Pearl River Community College - Hattiesburg, MS,
GPA:
Expected in
Bachelor Of Science: Pre-Medicine
William Carey University - Hattiesburg, MS
GPA:
  • Dean's List every trimester
  • Majored in biology
  • Minored in chemistry
  • Degree requirement complete as of February 2021 pending graduation post completion of BSN February 2023
Expected in
Bachelor Of Science: Nursing
William Carey University - Hattiesburg, MS,
GPA:

Degree in progress: program completion date February 2023

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Resume Overview

School Attended
  • Pearl River Community College
  • William Carey University
  • William Carey University
Job Titles Held:
  • LPTA
  • LPTA
  • LPTA- Director of Rehabilitation
Degrees
  • Associates In Applied Science
  • Bachelor Of Science
  • Bachelor Of Science