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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
I am seeking a position that will allow me to use my Lowes Store knowledge of what our customers are shopping for and add value by contributing to ideas and projects. The areas that are of great interest to me are Store Operations, Human Resources and Labor Management. Over 9 ½ years of experience at Lowes performing a variety of roles in management *While a DNT Trainer ( Training Admin Mgr), accomplished opening multiple Lowes stores in California successfully. *Gained a wide variety of experience at Lowes including maintaining store budgets, creating plan-o-grams, resets, new store setups, promotional sale displays and store audits. *Excellent understanding of Lowes stores operations and exceeding our customers expectations *Excellent communication skills to motivate staff and enable a fun working environment *Continually looking for ways to improve Store Operations and customer service. *Very friendly and easy going nature *Excellent customer service skills *Highly inquisitive, creative, resourceful and motivated
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Lowes Planogram Specialist, 10/2007 to Present
, ,
  • Develops the presentation of the merchandise in Lowe's stores using MarketMax space management software.
  • Supports new, remerchandised and existing stores by creating and publishing complete sets of accurate planograms in accordance with countdown schedules.
  • Sustains the merchandising teams efforts by providing planogram changes on a timely basis based upon the decisions of the team(s).
  • Reads Blueprints and creates Planogram designs.
  • Meets strict deadlines with minimal supervision.
Lowes Administration Manager, 02/2004 to Present
, ,
  • Current Store #2368 (performed role in multiple stores).
  • Shipping and Receiving.
  • Manage vendors including receiving shipments and validation of inventory and purchase orders.
  • Scheduling staff for weekly rotations including managing and approving overtime.
  • Ensure the Shipping and Receiving area is clean, organized and product is moved to the sales floor on a continuous basis so that items are available to be sold to our customers.
  • Oversee the RTM clerk to make certain paperwork is correctly processed so buy backs are credited to Lowes.
  • Responsible for the overall operational integrity of the Store, including:.
  • Meeting budget.
  • Daily review of audit, policy and procedures to ensure compliance can be met.
  • Control store expenses via dash 7 reporting.
  • Train employees.
Lowes Sales Floor Zone Manager, 02/2002 to 01/2004
, ,
  • Store (multiple).
  • Maintained budgeted sales and margins in assigned areas.
  • Supervised, trained and mentored all assigned personnel.
  • Ensured all relevant corporate merchandising standards are utilized on a daily basis to include but not limited to:.
  • Merchandise resets.
  • Zone recovery freight flow.
  • Daily inventory replenishment.
  • Price integrity.
  • Promotional and seasonal sets.
  • Merchandise displays.
  • Product literature.
Department Manager, 11/2001 to 02/2002
Prada S.P.A., ,
  • Store (multiple).
  • Responsible for maintaining excellent customer service.
  • Merchandising and Sales performance.
  • Managed employees.
, 02/1999 to 10/2007
, ,
Lowes Installed Sales Manager, 02/1999 to 10/2001
, ,
  • Assisting with installed sales by training associates.
  • Identifying issues to ensure the maximum sale was achieved by reviewing quotes prepared by vendors and Lowes sales associates.
  • Prepared contracted and reviewed same with customers in person and on the telephone.
  • Visited job sites to perform job inspections.
  • Held monthly meetings with installers.
Head Teller, 03/1996 to 01/1999
City, STATE,
  • Supervised staff to ensure transactions were processed correctly.
  • Managed department work schedules.
  • Identified and implemented desk procedures to ensure department efficiencies.
  • Trained employees in customer service and banking procedures.
  • Approved checks for payments.
  • Addressed customer complaints.
  • Opened and closed new accounts.
  • Responsible for money on hand based on volume and legal requirements.
Lowes Display Analyst, to
, ,
  • Provides information to identify root causes to ensure Product Support Materials (PSM) including signage, graphics, fixtures, racking and displays for execution of in-store projects including Merchandising projects, New Store projects, Remerchandising projects, and the on-going daily fulfillment of PSM in-store.
  • Ensure the project data and report is use for the purpose of analyzing specific problem issues and preparing recommendations for the success of DM and Store Planning and Environment (SPE) businesses.
  • Provides timely response and communicate to the appropriate information to store employee, project manager and vendors as well as team members.
  • Provides and maintain cross-functional relationships with Display Management and supporting teams for the purpose of analyzing specific problem issues and preparing recommendations for the success of DM and Store Planning and Environment (SPE) businesses.
Education
Medical Secretary and Certified Nursing Assistance: , Expected in
Wayne Community College - Goldsboro, NC
GPA:
Lowe's Diploma: , Expected in
- ,
GPA:
Professional Affiliations
Accomplishments
  • Practical Presentation Skills.
  • Foundational Team Effectiveness Skills I Training Class.
  • What Really Matters with Larry Stone.
  • Lowe's Knows: A Perspective from our CEO.
  • Jessica Claire 6/6/2012 Page: 1.
Skills
banking, Blueprints, budget, excellent customer service, customer service, Train employees, functional, graphics, inventory, legal, managing, Materials, meetings, Merchandising, money, Nursing, personnel, Receiving, reporting, Sales, Scheduling, Shipping, supervision, telephone, validation

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Resume Overview

School Attended

  • Wayne Community College

Job Titles Held:

  • Lowes Planogram Specialist
  • Lowes Administration Manager
  • Lowes Sales Floor Zone Manager
  • Department Manager
  • Lowes Installed Sales Manager
  • Head Teller
  • Lowes Display Analyst

Degrees

  • Medical Secretary and Certified Nursing Assistance
  • Lowe's Diploma

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