I am seeking a position that will allow me to use my Lowes Store knowledge of what our customers are shopping for and add value by contributing to ideas and projects. The areas that are of great interest to me are Store Operations, Human Resources and Labor Management. Over 9 ½ years of experience at Lowes performing a variety of roles in management
*While a DNT Trainer ( Training Admin Mgr), accomplished opening multiple Lowes stores in California successfully.
*Gained a wide variety of experience at Lowes including maintaining store budgets, creating plan-o-grams, resets, new store setups, promotional sale displays and store audits.
*Excellent understanding of Lowes stores operations and exceeding our customers expectations
*Excellent communication skills to motivate staff and enable a fun working environment
*Continually looking for ways to improve Store Operations and customer service.
*Very friendly and easy going nature
*Excellent customer service skills
*Highly inquisitive, creative, resourceful and motivated
10/2007 to Current
Lowes Planogram Specialist
Develops the presentation of the merchandise in Lowe's stores using MarketMax space management software.
Supports new, remerchandised and existing stores by creating and publishing complete sets of accurate planograms in accordance with countdown schedules.
Sustains the merchandising teams efforts by providing planogram changes on a timely basis based upon the decisions of the team(s).
Reads Blueprints and creates Planogram designs.
Meets strict deadlines with minimal supervision.
02/2004 to Current
Lowes Administration Manager
Current Store #2368 (performed role in multiple stores).
Shipping and Receiving.
Manage vendors including receiving shipments and validation of inventory and purchase orders.
Scheduling staff for weekly rotations including managing and approving overtime.
Ensure the Shipping and Receiving area is clean, organized and product is moved to the sales floor on a continuous basis so that items are available to be sold to our customers.
Oversee the RTM clerk to make certain paperwork is correctly processed so buy backs are credited to Lowes.
Responsible for the overall operational integrity of the Store, including:.
Daily review of audit, policy and procedures to ensure compliance can be met.
Control store expenses via dash 7 reporting.
02/2002 to 01/2004
Lowes Sales Floor Zone Manager
Maintained budgeted sales and margins in assigned areas.
Supervised, trained and mentored all assigned personnel.
Ensured all relevant corporate merchandising standards are utilized on a daily basis to include but not limited to:.
Zone recovery freight flow.
Daily inventory replenishment.
Promotional and seasonal sets.
11/2001 to 02/2002
Responsible for maintaining excellent customer service.
Merchandising and Sales performance.
02/1999 to 10/2007
02/1999 to 10/2001
Lowes Installed Sales Manager
Assisting with installed sales by training associates.
Identifying issues to ensure the maximum sale was achieved by reviewing quotes prepared by vendors and Lowes sales associates.
Prepared contracted and reviewed same with customers in person and on the telephone.
Visited job sites to perform job inspections.
Held monthly meetings with installers.
03/1996 to 01/1999
Head TellerGoldsboro, NC
Supervised staff to ensure transactions were processed correctly.
Managed department work schedules.
Identified and implemented desk procedures to ensure department efficiencies.
Trained employees in customer service and banking procedures.
Approved checks for payments.
Addressed customer complaints.
Opened and closed new accounts.
Responsible for money on hand based on volume and legal requirements.
Lowes Display Analyst
Provides information to identify root causes to ensure Product Support Materials (PSM) including signage, graphics, fixtures, racking and displays for execution of in-store projects including Merchandising projects, New Store projects, Remerchandising projects, and the on-going daily fulfillment of PSM in-store.
Ensure the project data and report is use for the purpose of analyzing specific problem issues and preparing recommendations for the success of DM and Store Planning and Environment (SPE) businesses.
Provides timely response and communicate to the appropriate information to store employee, project manager and vendors as well as team members.
Provides and maintain cross-functional relationships with Display Management and supporting teams for the purpose of analyzing specific problem issues and preparing recommendations for the success of DM and Store Planning and Environment (SPE) businesses.
Medical Secretary and Certified Nursing AssistanceWayne Community College － Goldsboro, NC
Practical Presentation Skills.
Foundational Team Effectiveness Skills I