WELCOMING CLIENTS / GUESTS INTO THE OFFICE PROFESSIONALLY ANSWERING PHONE CALLS AND DIRECT CALLS OR TAKE MESSAGES, FILING, MAIL PREPARATION AND DISTRIBUTION, AND ASSISTING THE BILLING AND COLLECTION DEPARTMENT.
AND ASSISTING THE BILLING AND HR DEPARTMENT WITH VARIOUS PROJECTS.
MANAGING THE DAILY ADMIN RELATED TASKS OF THE DELAWARE OFFICE AND COORDINATING WITH OTHER OFFICES ACROSS US FOR ANY ACTIVITIES WHICH NEED TO BE DONE IN CONJUNCTION WITH THEM.
DOING THE ON-BOARDING, DOCUMENTATION OF NEW JOINERS, SUCH AS BILLING AND IDENTITY VERIFICATION MANAGING OFFICE AND BREAK ROOM SUPPLIES WHILE CONTROLLING COSTS AND MAINTAINING THE INVENTORY.
MAINTAIN CONFERENCE ROOM SCHEDULE FOR MEETINGS.
COMPILE WEEKLY STATUS REPORTS AND ATTENDANCE REGISTER.
COMPLETE OTHER ASSIGNED TASKS AND DUTIES AS NEED OR REQUESTED IN A TIMELY.
Professional Summary
FASHION Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Maintain records of contacts, accounts, and orders. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Conduct client or market surveys in order to obtain information about potential customers. Meet with prospective members and gain contract supporters. Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships. Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs. Develop fundraising activity plans that maximize participation or contributions and minimize costs. Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs. Develop strategies to encourage new or increased contributions. Establish fundraising or participation goals for special events or specified time periods. Identify and build relationships with potential donors. Recruit sponsors, participants, or volunteers for fundraising events. Solicit cash or in-kind donations or sponsorships from individual, business, or government donors. Write and send letters of thanks to donors. Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities. Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. Teach, Train, and promote products. Maintain Product sales. Over view interviews and training for all new hires. Maintain groups of 8 - 16 people to field. Contact prospective customers to present information and explain available services. Educate customers and answer customer questions related to the buying or selling of products of services, energy markets, or alternative energy sources. Explain contracts or related documents to customers. Negotiate prices or contracts for energy sales or purchases. Price energy based on market conditions. Analyze customer bills and utility rate structures to select optimal rate structures for customers. Develop or deliver proposals or presentations on topics such as the purchase or sale of energy. Analyze and evaluate energy supply bids to determine the best options. Analyze green product marketing or sales trends to forecast future conditions. Analyze the effectiveness of marketing tactics or channels. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Solicit sales of new or additional services or products.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Logistics/Payroll coordinator, 11/2018 to Present Raymour & Flanigan Furniture – Clifton Park, NY,
Customer Care Lead, 09/2016 to 12/2017 Arrow Electronics – Arlington, TX,
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Create better modes of operations to make customer service easier for both team members and customers.
Make provision for a change of mode of operation when the existing one isn't yielding maximum results.
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends.
Also, take disciplinary measures against any team members whom is found wanting.
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.
Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.
Step in to attend to customers that are proving difficult to team members and resolve their complaints.
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.
Field Sales Manager, 01/2011 to 08/2016 SYNERGY MARKETING INC – , ,
Roles.
Education
Certificate in Paralegal: , Expected in August 2017 Community College of Philadelphia - Philadelphia, PA GPA:
Skills
customer service, delivery, direction, Paralegal, personal coaching
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