Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively. Reliable employee offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Social perceptiveness
  • Customer service background
  • Complex problem-solving
  • Reasoning ability
  • Supervisory experience
  • Basic Math
  • Collaboration
  • Active Listening
  • Operations oversight
  • Budgeting
  • Strategic planning
Work History
Locator, 02/2019 - 10/2021
G4s Scotts Valley, CA,
  • Maintained leads of 15+ clients per week in finding adequate housing
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Led Realty team of 3 in delivery of social media production, resulting in generating sales leads for team members.
  • Market Analysis over San Antonio, maximizing best deals for clients daily.
Guest Service Advocate, 08/2020 - 02/2021
Fleet Feet Wichita, KS,
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Coached team members in techniques necessary to complete job tasks.
  • Participated in cross-functional team-building activities.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Monitored areas for security issues and safety hazards.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Processed checks, cash and credit purchases or refunds.
  • Restocked and organized merchandise in front lanes.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Directed team of 30+ cashiers to maximize performance and deliver exceptional service to every customer.
Assistant Manager, 01/2018 - 08/2019
Moses Jewelers City, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. Responsible for over $100,000 worth of jewelry
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Trained new associates in successful sales and performance strategies.
Education
No Degree: Data Analysis , Expected in 09/2022
-
UTAustin - Austin, TX,
GPA:

Beginning Data Analysis Certification Program beginning March 7th, 2022, over a 6 month period, where I will be accomplished in Python, Javascript, SQL Database, Tableau, Machine Learning and more.

Bachelor’s: Kinesiology , Expected in 05/2025
-
UTSA - San Antonio, TX,
GPA:
Associates Degree: Associate of Arts , Expected in 05/2022
-
San Antonio College - San Antonio, TX
GPA:
Real Estate License: , Expected in 2019
-
Champions School of Real Estate - San Antonio, TX,
GPA:
Diploma: , Expected in 2018
-
Winston Churchill High School - San Antonio, TX,
GPA:

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Resume Overview

School Attended

  • UTAustin
  • UTSA
  • San Antonio College
  • Champions School of Real Estate
  • Winston Churchill High School

Job Titles Held:

  • Locator
  • Guest Service Advocate
  • Assistant Manager

Degrees

  • No Degree
  • Bachelor’s
  • Associates Degree
  • Real Estate License
  • Diploma

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