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LOCATION
Highlights
| Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient in cash management Credit card processing Multi-line phone talent POS systems expert |
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Skills
accounting, administrative, cash management, closing, communication skills, Creative problem solver, Credit, addressing customer concerns, client relations, customer service, inventory, invoicing, marketing, MS Windows, POS, Quick learner, sales, shipping, telephone, phone
Experience
Location
April 2013 to January 2016Touro － Covington , LA
April 2013 to January 2016Touro － Covington , LA
- Answered an average of 50-400 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
Clerical II
February 2010 to April 2013Sears Logistix, Inc － City , STATE
February 2010 to April 2013Sears Logistix, Inc － City , STATE
- Answered an average of 50-400 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average of 50-100 new customers per month, generating a 100% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Rental Car Return Representative
November 2007 to April 2013Hertz Corporation － City , STATE
November 2007 to April 2013Hertz Corporation － City , STATE
- Answered an average of 50-400 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Successfully acquired an average of 50-200 new customers per month, generating a 25% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
High School Diploma : 1978Franklin High School － City, State
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Resume Overview
School Attended
- Franklin High School
Job Titles Held:
- Location
- Clerical II
- Rental Car Return Representative
Degrees
- High School Diploma : 1978
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