I am an Hospitality professional with passion for excellence of service who posses a sound understanding of Hotels operations, especially Guest Relations and Front Office Departments.
Extensive knowledge of IT.
Excellent understanding of Butler's job .
Sound understanding of Front Office Operations.
Displaying a leadership style.
Persistence in achieving company's goals.
Strong drive to initiative and implement change.
Effective coordination of all departments
Fast learner and excellent attention to details
Speak English and Lithuanian (fluent), French (Intermediate), Spanish, Russian (basic).
Excellent interpersonal and communication skills.
International experience in Guest Relations and Front Office
Lobby AmbassadorApr 2012 - Current The St. Regis New YorkNew York, NY
Displaying my leadership style together with effectively managing guests' complains and compensation through my own initiated and executed project ''Glitch Report'' which contributed to the increase of GEI (Guest Expectation Index) score from 8.6 (April, 2012) to 9.14 (February, 2012).
Pro-actively participating in the enhanced guest's experience projects and initiating creative ideas.
Proficiently managing and running Front Office on a daily basis (reservations, room allocations, upgrades and room moves).
Managing and coordinating 100-120 special occasion amenities per month within approved budget.
Positively representing St. Regis brand and legacy through my organized Guest tours and promoting Hotel facilities.
Implemented a consistent accurate guest data documentation process in the Starguest.
Butler training and close collaboration with the Housekeeping department on a daily basis.
Ensured the the highest standard maintenance of the Public Areas.
Conference ConciergeJun 2010 - Dec 2010 Hotel Arts, Ritz CarltonBarcelona, Spain
Coordinating three to six different conferences per day of ten to five hundred people per group.
Building the relationship with the meeting planners and coordinating their daily requests in terms of room set-up, IT, technology, shipping and food & beverage.
Trained two new member of the Conference Concierge Team.
Coordinated the resolution of the breakdowns and problems in a timely manner.
Assisting Conference Manager to lead pre-convention meetings 3-4 times a week.
Banquets, waitressDec 2008 - May 2009 Hotel Alpe FleurieVillar-sur-Ollon, Switzerland
Bachelor of Arts: in Hospitality and Marketing2011 Glion Institute of Higher EducationMontreux, Switzerland
Member of EDS Society
A member of Glion Yearbook Team
Successfully executed the Dissertation of ''4-5* Lifestyle Hotels in Lithuania''
High School Diploma: General Education2008 High School of Siauliai Didzdvaris Gymnasium Siauliai, Lithuania
Participated in sponsored UNESCO sustainability Development Program in Bucharest, Rumunia
A member of the Debate Club
High School Diploma: Arts2005 Arts School '' Siauliu Vaiku Dailes Mokykla''Siauliai, Lithuania
St Regis, New York: Ms Kristell Roulle, Director of Front Desk, tel: 212-339-6753, e-mail: firstname.lastname@example.org Mr. Pedro Dias, Hotel Manager, tel: 212 -753-4500, e-mail: email@example.com Hotel Arts, Ritz Carlton, Barcelona: Ms Carmen Schuler, Associate Director of Conference, tel: +34934838071, e-mail: Carmen.firstname.lastname@example.org
Professor at GIHE: Mr Geoff Gibas, Serviec Marketing & Brand Mgt Professor, tel: +41788717870, e-mail: Geoff.email@example.com Personal Contact: Mariana Narciso, coworker at The St. Regis New York, tel:(917) 543-5655, e-mail: firstname.lastname@example.org
Participating in the running marathons
Volunteering in the non profit organizations
Fashion and Design
Contemporary jazz dancing
Skiing, wake boarding, surfing
Attended music school for four years
Completed the Summer Camp in University of London, London, UK