Registration Specialist with extensive customer service and communication skills. Capable of remaining detail orientated and diligent under pressure. Able to maintain a sizable pipeline and excels at multi-tasking.
Loan Opener Cherry Hill, NJE Mortgage Management/Feb 2016 to Aug 2017
Maintained a pipeline of 20-40 loans.
Executed change of circumstance/ re-disclosed loans within the 3 day maximum.
registered up to 5 new loans a day which consisted of FHA/VA/Conventional/USDA.
Ordered Flood Certification, Mortgage Insurance, and FHA case numbers.
Kept Broker's informed throughout the loan process on documents that were needed and or any corrections.
Registration/ Assistant Customer Service Representative Wakefield, MAPlaza Home Mortgage Inc/Aug 2013 to Feb 2016
Registered up to 7 new loans a day
Responsible for missing conditions within a pipeline of up to 100 loans
Worked closely with brokers to maintain updated conditions
Distributed New York rate locks from a daily excel sheet
Responded to calls for the Boston Branch
Replied to over 100 emails a day in a timely manner
Trained new team members in registration and correct executed documents
Education and Training
Associate of Science: Animal Care SpecialistNorth Shore Community College2007Lynn, Ma, United States
Activities and Honors
Was awarded Employee of the month at Plaza Home Mortgage.
Encompass, Microsoft office and word, Data Trac, Skype Office, and limited excel