Lms Administrator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Customer support professional who has advanced quickly in all positions. Ambitious and a quick learner willing to dig into the details to solve a problem. Independent with the ability to work with limited oversight. Enjoys working with multiple teams to work towards a common goal.
  • Microsoft Office Suite (Word, Powerpoint, Excel) 
  • Windows, Mac, and mobile operating systems 
  • HTML 
  • Exceed LMS
  • Works well under limited supervision
  • Experienced technical support specialist
  • Exceptional customer service
  • Innovative
10/2015 to Current
LMS Administrator Gyrodata Inc Casper, WY,
  • Acts as the subject manager expert of Facebook's learning management systems Partnered with cross functional teams for use of Learn system to enable scale and efficiency Maintains consistent communication around tool features, bugs, and updates Grants and monitors access to learning systems Triages tier-1 learning system tickets and inquiries in and Task tool.
07/2013 to 09/2015
Bickford Senior Living Aurora, IL,
  • Helped setup, plan, and maintain store displays throughout the store to promote sales.
  • Hired, trained and evaluated personnel in Geek Squad.
  • Consistently in Top 10 of Geek Squad Precincts throughout the company Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Helped plan and run multiple Black Friday weekends.
02/2010 to 07/2013
Bickford Senior Living Canton, MI,
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Set up PC and Mac systems as well as mobile devices.
  • Provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
  • Obtained fast turnaround time with repairs while maintaining extremely high CSAT scores Had processes and fixes published in our internal database used company wide.
08/2007 to 02/2010
Bickford Senior Living Champaign, IL,
  • Stocked shelves and supplies and organized displays.
  • Developed positive customer relationships through excellent service.
  • Served as a peer coach for new sales associates.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Education and Training
Expected in
High School Diploma:
Amador Valley High School - Pleasanton, CA
References are available on request.

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Resume Overview

School Attended
  • Amador Valley High School
Job Titles Held:
  • LMS Administrator
  • High School Diploma

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LMS Administrator