Customer support professional who has advanced quickly in all positions. Ambitious and a quick learner willingto dig into the details to solve a problem. Independent with the ability to work with limited oversight. Enjoys working with multiple teams to work towards a common goal.
Microsoft Office Suite (Word, Powerpoint, Excel)
Windows, Mac, and mobile operating systems
well under limited supervision
Milestone TechnologiesMenlo Park, CALMS Administrator
Acts as the subject manager expert of Facebook's learning management systems
Partnered with cross functional teams for use of Learn system to enable scale and efficiency
Maintains consistent communication around tool features, bugs, and updates
Grants and monitors access to learning systems
Triages tier-1 learning system tickets and inquiries in Desk.com and Task tool.
GEEK SQUAD LEAD Geek SquadDublin, CA
Helped setup, plan, and maintain store displays throughout the store to promote sales.
Hired, trained and evaluated personnel in Geek Squad.
Consistently in Top 10 of Geek Squad Precincts throughout the company
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
Helped plan and run multiple Black Friday weekends.
ADVANCED REPAIR AGENT Geek SquadDublin, CA
Resolved computer hardware and software, printing, installation, word processing, email and
operating systems issues.
Set up PC and Mac systems as well as mobile devices.
Provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
Obtained fast turnaround time with repairs while maintaining extremely high CSAT scores
Had processes and fixes published in our internal database used company wide.
PC/HOME OFFICE SALES Best BuyDublin, CA
Stocked shelves and supplies and organized displays.
Developed positive customer relationships through excellent service.
Served as a peer coach for new sales associates.
Determined customer needs by asking relevant questions and listening actively to the responses.
Shared best practices for sales and customer service with other team members to help improve the
Education and Training
Amador Valley High SchoolPleasanton, CAHigh School Diploma