LITIGATION & DISPUTED CLAIMS UNIT, APPRAISAL EXAMINER
Dedicated professional Claims Adjuster with 11 years of experience in investigation and processing property claims with varying depths of complexity and mixed causes of loss. Proficient in analyzing damages & causes, interpreting policy and negotiating settlements. Effectively manage multiple projects and takes pride in providing exemplary customer service and communication.
Analyzing damages for cause of loss Adaptability to change
Conflict resolution Ability to multitask
Interpreting policy Time management; ability to prioritize
Exemplary customer service Communication skills
Xactimate, Word, Excel, Outlook Typing & computer skills
Knowledge of construction techniques Documentation of files
09/2015 to 10/2016
Litigation & Disputed Claims Unit, Appraisal Examiner
Handled conflict resolution, negotiated pre-appraisal settlements with public adjusters or
attorneys, negotiated Assignment of Benefit invoice disputes with water remediation
companies, set up and monitored claims for full appraisal.
05/2015 to 09/2015
National Catastrophe AdjustersFile Review
Review of field adjuster's work product to determine if the policy and endorsement provisions
were applied correctly, review of the field adjuster's work product for accuracy, drafting
ofappropriate settlement, partial or full denial letters.
03/2015 to 05/2015
Wardlaw Claims -Liberty Mutual – Lake Mary, FL
Handling of claim from First Notice of Loss, provided quality customer service to both the
insured and/or their contractor, determined coverage, reviewed field adjuster's estimate, and
provided assistance to staff adjusters in writing supplemental estimates.
Residential claims that resulted from a heavy rain event.
Duties included file review of field adjuster's estimates, drafting of settlement, partial denial or denial letters, negotiating with contractors and/or the insured, and issuing supplements when necessary.
03/2009 to 07/2009
Field AdjusterWardlaw Claims -Citizen's Property Insurance – Jacksonville, FL
Inspected, documented, provided estimates for daily claims in south Florida.
10/2008 to 12/2008
Equity Claims -Texas Windstorm Insurance Association
Review of field adjuster's estimates and letters to verify appropriate policy provisions were
applied and letters accurately composed for Hurricane Ike residential claims.
09/2008 to 10/2008
Catastrophe Commercial Field Adjuster
Wardlaw Claims -Universal Underwriters
Field adjuster handling Hurricane Ike claims for auto related businesses such as dealerships
and car washes.
Provided full inspection and documentation of damages, estimates for repair,
and business interruption payments.
04/2006 to 09/2008
Inside AdjusterNational Catastrophe Adjusters -American Family Mutual Insurance – Eden Prairie, MN
Desk Adjuster working in a deferment center handling Residential & Commercial catastrophe
claims from 20 states.
Responsibilities included negotiating claim resolutions with contractors
and/or the insured, issuing supplement payments, issuing ALE payments, assisting the insured
locate temporary housing, handling large loss property claims, handling commercial property
09/2005 to 03/2006
Catastrophe Field Adjuster
National Catastrophe Adjusters
Inspected, documented, & created estimates for repair in Texas and Louisiana for Farmers
Insurance claims resulting from Hurricane Rita (qualifying as one of the top producers) and in
south Florida for First Home Insurance claims resulting from Hurricane Wilma.
09/1987 to 09/2005
TeacherOrange County Public Schools -Colonial 9th Grade Center – Orlando, FL
Library Media Specialist
managing school library including purchasing & processing of books
and instructional media, teaching TV Production classes with focus on production of the
morning announcements for broadcast over Closed Circuit TV, managing media center based
computer lab and teaching computer and research skills to students based on current classroom
Recipient of Fulbright Memorial Fund Scholarship in 2000 for cultural studies in Japan.
Bachelor of Science: Educational MediaSeminole Community College - Lake Mary, FL Accredited Claims Adjuster: Insurance Adjuster, All Lines Educational Media
University of Central Florida - Orlando, FL Educational Library/Media Licensing *Independent Adjuster, all lines. Florida only at this time.