Responsible, self-driven, and tech-savvy customer service driven Project Management professional with over 9 years of experience working with multifunctional teams in fast-paced cross-functional environments in U.S. and abroad. Devises innovative solutions to resolve business, customer, and technology challenges. Adept at overseeing multiple projects simultaneously and following through to achieve project goals.
Skills
Cryptocurrency, NFT and Blockchain Familiarity
Social Media Marketing Strategy Development
Team & Community Building
Excellent Interpersonal Communications
Technical Planing
Customer Service
Customer Experience
Cross-Functional Collaboration
Strong Organizational Skills
Creative Writing
Analytics Tools
Qualitative Analysis
Product Advocacy
Experience
Technical Customer Success Manager , 10/2021 - Current Alteryx Inc. – Arizona, LA,
Community Project Manager, 10/2015 - 08/2021 Adorama – Salt Lake City, UT,
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Oversaw address of community requests for friendly, knowledgeable service and support.
Maintained in-depth and current knowledge of emerging industry trends.
Identified specific methodologies and procedures to be used according to project guidelines and client requirements.
Produced creative collateral to successfully share communication strategies and achieve public relations goals.
Coordinated with marketing team to drive messaging and promote project execution.
Worked successfully with internal stakeholders to accomplish goals and address issues related to our products and services.
Social Media Manager, 03/2017 - 10/2019 Self Employed Services – City, STATE,
Built and maintained corporate image, brand and identity.
Developed and implemented strategic social media marketing plans.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Built and updated crisis communication plans to handle diverse situations.
Managed and moderated informative cryptocurrency and blockchain Discord server.
Utilized Twitter and Facebook to promote products, services and content.
Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
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Education and Training
Bachelor of Science: Psychological & Brain Sciences , Expected in 12/2020 - Washington University in St Louis - St Louis, MO, GPA:
Accomplishments
Recognized as Employee of the Quarter April 1 to June 30, 2020 for outstanding performance and team contributions during COVID-19 pandemic conditions.
Recognized as Employee of the Month May 2020 for outstanding performance and team contributions.
Led team to achieve Outstanding Unit Award 2018, earning recognition from Unit Commander, Base Command and Secretary of the Air Force.
Reversed 5 Year operations decline. Revamped facility and operations services. Delivered a 35% increase in Air Mobility Command Operations. Received Commander in Chief Installation Excellence Award 2018.
Recognized as 5/6 Council Employee of the Month 2017 for outstanding performance and volunteer work.
Certifications
Certified Health & Wellness Coach, Health Coach Institute - 2021
Certified Nutrition Coach, National Academy of Sports Medicine - 2021
Certified Personal Trainer, National Academy of Sports Medicine - 2020
Certified Training Program Manager, United States Air Force - 2019
Certified Community Program Manager, United States Air Force - 2018
Certified Records Manager, United States Air Force - 2016
Certified Operational Manager, United States Air Force - 2015
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