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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Responsible, self-driven, and tech-savvy customer service driven Project Management professional with over 9 years of experience working with multifunctional teams in fast-paced cross-functional environments in U.S. and abroad. Devises innovative solutions to resolve business, customer, and technology challenges. Adept at overseeing multiple projects simultaneously and following through to achieve project goals.

Skills
  • Cryptocurrency, NFT and Blockchain Familiarity
  • Social Media Marketing Strategy Development
  • Team & Community Building
  • Excellent Interpersonal Communications
  • Technical Planing
  • Customer Service
  • Customer Experience
  • Cross-Functional Collaboration
  • Strong Organizational Skills
  • Creative Writing
  • Analytics Tools
  • Qualitative Analysis
  • Product Advocacy
Experience
Technical Customer Success Manager , 10/2021 - Current
Alteryx Inc. Arizona, LA,
Community Project Manager, 10/2015 - 08/2021
Adorama Salt Lake City, UT,
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Oversaw address of community requests for friendly, knowledgeable service and support.
  • Maintained in-depth and current knowledge of emerging industry trends.
  • Identified specific methodologies and procedures to be used according to project guidelines and client requirements.
  • Produced creative collateral to successfully share communication strategies and achieve public relations goals.
  • Coordinated with marketing team to drive messaging and promote project execution.
  • Worked successfully with internal stakeholders to accomplish goals and address issues related to our products and services.
Social Media Manager, 03/2017 - 10/2019
Self Employed Services City, STATE,
  • Built and maintained corporate image, brand and identity.
  • Developed and implemented strategic social media marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Built and updated crisis communication plans to handle diverse situations.
  • Managed and moderated informative cryptocurrency and blockchain Discord server.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
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Education and Training
Bachelor of Science: Psychological & Brain Sciences , Expected in 12/2020
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Washington University in St Louis - St Louis, MO,
GPA:
Accomplishments
  • Recognized as Employee of the Quarter April 1 to June 30, 2020 for outstanding performance and team contributions during COVID-19 pandemic conditions.
  • Recognized as Employee of the Month May 2020 for outstanding performance and team contributions.
  • Led team to achieve Outstanding Unit Award 2018, earning recognition from Unit Commander, Base Command and Secretary of the Air Force.
  • Reversed 5 Year operations decline. Revamped facility and operations services. Delivered a 35% increase in Air Mobility Command Operations. Received Commander in Chief Installation Excellence Award 2018.
  • Recognized as 5/6 Council Employee of the Month 2017 for outstanding performance and volunteer work.
Certifications
  • Certified Health & Wellness Coach, Health Coach Institute - 2021
  • Certified Nutrition Coach, National Academy of Sports Medicine - 2021
  • Certified Personal Trainer, National Academy of Sports Medicine - 2020
  • Certified Training Program Manager, United States Air Force - 2019
  • Certified Community Program Manager, United States Air Force - 2018
  • Certified Records Manager, United States Air Force - 2016
  • Certified Operational Manager, United States Air Force - 2015

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Resume Overview

School Attended

  • Washington University in St Louis

Job Titles Held:

  • Technical Customer Success Manager
  • Community Project Manager
  • Social Media Manager
  • Xxx
  • Xxx
  • Xxx

Degrees

  • Bachelor of Science

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